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126 Troubleshooting
The following refer to specific problems:
Problem Solution
My phone was stolen. To
whom should I report this?
Report a stolen phone to the police and to your
service provider (the company that sends you
your monthly wireless service bill).
I forgot my password.
See “If You Forget a Code or Password”.
I pressed the End/Power
key, but nothing
happened.
Be sure to press and hold
(the End/Power
key) until the display appears and you hear an
audible alert (this could take a couple of
seconds). If nothing happens, check that a
charged battery is installed. See “Charging the
Battery”.
The display says:
Insert SIM
Card
or
Check SIM Card
even
though I have inserted my
SIM card in the phone.
The SIM card may be incorrectly inserted. Check
the SIM card to make sure that it is inserted
properly. See “Installing the SIM Card and
Battery”.
A
Be sure to turn your phone off and then back
on after you re-insert the SIM card.
The display says:
SIM
Blocked
. How do I unblock
my SIM card?
Call your service provider (the company that
sends you your monthly wireless service bill) to
obtain the PIN unblocking key (PUK) code. See
“Unblock the SIM Card PIN Code”.
The display says:
Enter
Unlock Code
. How do I
unlock my phone?
Enter the factory-preset unlock code (1234), or
the last four digits of your phone number. See
“Locking and Unlocking Your Phone”. If this fails,
call your service provider (the company that sends
you your monthly wireless service bill).
My phone asks for an
unlock code when I try to
open a feature.
The application you want is locked. If you own
the phone but do not know the unlock code, see
“If You Forget a Code or Password”.
My phone does not ring.
If you see
or in the display, then the
ringer is turned off. See “Ring/Vibrate”.
Also, the ringer may be set to
Silent
even though
your phone is set to a ring alert profile. See
“Customise an Alert Profile”.
My phone rings even
though I selected the
Silent
(or
Vibrate
) alert
profile.
The ringer may be set to play a tone even though
your phone is set to a silent alert profile. See
“Customise an Alert Profile”.
138


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