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Troubleshooting
The following refer to specific problems:
Is the other party
unable to hear
you?
Your phone may be muted. Press
81087(
(
+
) if necessary to unmute the
phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.
Has the phone
been damaged,
dropped, or got
wet?
Dropping your phone, getting it wet, or
using a non-Motorola battery or battery
charger can damage the phone. The
phone’s limited warranty does not cover
liquid damage or damage caused from
using non-Motorola accessories.
Was a
non-Motorola
battery or
battery charger
used?
2TQDNGO 5QNWVKQP
My phone was
stolen. To whom
should I report
this?
Report a stolen phone to the police and
to your service provider (the company
that sends you your monthly wireless
service bill).
I forgot my
password.
See “If You Forget a Code or Password”
on page 157.
3WGUVKQP #PUYGT
new v66 uk sapphire.book Page 166 Monday, February 4, 2002 4:21 PM
166


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