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Problems and Solutions
98
SIM card
error
SIM card is out of order. Send it to your network
operator for test.
SIM card is not inserted
properly.
Insert SIM card correctly.
SIM card contacts are
dirty.
Clean the SIM card contacts
using a soft, dry cloth.
Unable to
connect to
the network
SIM card is invalid. Contact your network
operator.
You are away from the
GSM service area.
Check the service area with
your network operator.
Poor signal. Move to another place
where signal can be
received properly.
Unable to
send a
message
Your network service
provider doesn't support
this service.
Contact your network
operator.
Unable to
make a call
You have activated fixed
dial function.
Cancel fixed dial function.
Wrong PIN
You have entered a
wrong PIN three times in
a row.
Contact your network
operator, or use the PUK
code of the SIM card if
provided by your network
operator.
Unable to
charge the
battery
The battery or charger is
out of order.
Contact your dealer.
The phone temperature
goes under 5°C or above
40°C.
Change the charging
environment.
Poor connection. Check if all connectors are
connected properly.
Unable to
input data
into the
Phone Book
The Phone Book memory
is full.
Delete some data from the
Phone Book.
Problem Possible cause Solution
CompleteVersion.book Page 98 Friday, October 26, 2001 4:45 PM
98


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