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What to do if...
71
English
What to do if...
You cant switch your phone on
Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See Important Battery
Information.
You cant make calls
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check that your phone is switched on.
Check the Network Selection settings. Try Manual Selection, or try another network. See Network Search.
Network and subscription dependent feature. Not available in all areas.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring and Fixed Dialling settings.
Has the call charge limit been reached? Use your PIN2 code to reset the limit or contact your Service
Provider. See Set Total Charge Limit.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
You cant receive calls
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Call Diversion and Call Barring settings.
Check the Ringer settings. If it is off, there is no audible alert. See Ringer On or Off.
Your phone wont unlock
Have you inserted a new SIM card? Enter the new PIN code. See Entering Your SIM Card PIN Code.
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press
$
to change the unlock code (you will need your security
code).
Your PIN is blocked
Enter the PIN unblocking code supplied with your SIM card (see Unblocking Your Phone).
Your PIN2 is blocked
Enter the PIN2 unblocking code supplied with your SIM card (see Change SIM PIN2 Code).
Your SIM card wont work
Is the card inserted the right way round? See SIM Card Insertion/Removal.
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM contacts. If they are dirty, clean them with an antistatic cloth.
73


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