Manual Motorola RAZR 5G - 2023 (page 215 of 233) (English)

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Wired headset

1. Make sure the headset is inserted completely into the USB-C port.

2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.

3. Try a different headset to determine if the issue is with the original headset.

Earpiece

1. While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it

doesn’t, the issue is probably network signal strength instead of hardware.

2. Turn your phone off and then on again.

Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection

with the network.

3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.

4. Check if a software update is available for your phone.

5. Reset the phone.

Bluetooth device

Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices may

disconnect or create noise when the phone or Bluetooth battery are low.

Can't make/receive calls

Try these troubleshooting steps.

Fix issues : Call and SIM issues 206

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Motorola RAZR 5G - 2023 Manual

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