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Phone stopped reading SD card
After each step, check to see if the issue is 󶍔xed:
1. Turn your phone o󶍓 and then on again.
2. Inspect card for damage or alignment issue:
a. Turn your phone o󶍓 and remove the card. Inspect for damage. If not damaged, reinsert the card.
b. Be sure the card sits completely in its slot and that the tray slides easily into the phone.
c. Turn the phone on.
3. Check that the card is mounted:
a. Go to Settings > Storage.
b. If you see Ejected under the card name, touch the name then touch MOUNT.
c. Turn your phone o󶍓 and then on again.
4. If the card is formatted as portable storage, use another device to check if the card is readable:
a. Insert card into another device.
b. If that device can read the card and 󶍔les are present, back up 󶍔les to your computer.
This won't work for cards formatted as internal storage.
5. Check for errors with a USB SD card reader connected to a Windows computer:
a. Insert the card into a USB card reader.
b. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for
errors. Depending on the size of your card and usage, this process could take up to an hour.
6. Reformat card using an SD card reader and an SD card formatter app on a Windows computer. Formatting
the card erases all data on the card. Before you reformat, if you can access your SD card 󶍔les from your
PC, copy them to your computer. Then, use the SD card formatter app to format your card to FAT32.
7. Try a new SD card.
Apps can't view 󶍔les on SD card
If none of your apps can view 󶍔les on the card:
1. Install a di󶍓erent 󶍔le manager app from Play Store. Use that app to check if 󶍔les are visible on the card.
2. Check if 󶍔les are visible using a Windows computer:
a. Turn your phone o󶍓 and remove the card.
b. Put the card in the computer’s SD card slot or a connected USB SD card reader.
If a speci󶍔c app can’t view 󶍔les the card:
1. Open the app from which 󶍔les are missing.
2. In the app's settings, set the storage location to be the SD card, not internal or phone memory.
Computer can't view 󶍔les on SD card
After each troubleshooting step, check to see if your issue is 󶍔xed:
1. Use a USB cable that’s capable of data transfer and isn’t for charging only.
Fix a problem : Hardware issues 186
194


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