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What if my phone's Caller ID doesn't display a name?
Some callers may block their Caller ID.
If the Caller ID displays a number but no name for some frequent callers,
check to see if you can program your phone to display a name for those
numbers.
What if my MT7711 has been working then stops
working?
First turn your MT7711 off for at least 8 seconds, then on, to see if that fixes
the problem.
If the MT7711’s lights don’t come on, check that the modem is getting power
from its power cube and that the MT7711’s power button is on.
Check your MT7711 Ethernet or telephone cables, if used.
Check with your service provider. Sometimes there’s a service outage or
some other service issue. Sometimes a service outage also affects your TV
service, so check that.
What if I’m getting Internet service but my speed is
disappointing?
Be sure you know what speed you’re paying for.
Check the speed with a computer using a wired Ethernet connection and
plugged into one of the modem’s Ethernet ports. Use one of the tools found
when you search the phrase: broadband speed test. Make sure your
computer's wired Ethernet LAN port supports gigabit rates (1000BT or GE).
You will need this to achieve service speeds of 100 Mbps or greater.
If you get good speed when a computer’s directly connected to the modem,
you may have a wireless problem. In that case, please re-read the wireless
router section.
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