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Reset Wi-Fi, cellular data, and Bluetooth
When to use this reset
Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls
frequently drop.
Bluetooth doesn't work or disconnects automatically.
VPN doesn't work as expected.
What gets deleted/removed when you reset
All Wi-Fi devices and passwords set up on your phone
All cellular/mobile settings, like preferred cellular network
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
Wi-Fi
Bluetooth
Cellular data
Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. Touch Reset settings.
4. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset eSIM
When to use this reset
If you're changing phones or changing SIMs.
What gets deleted/removed when you reset
This removes the eSIM from your phone. It does not affect your mobile data account. To close an account,
contact your carrier.
Reset
1. Go to Settings > System > Reset options.
2. Touch Erase eSIMs.
Fix issues : Maintenance procedures 261
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