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Erase eSIM
You may need to erase your eSIM:
When you transfer the eSIM number to another phone
If you're giving the phone to someone else or trading it in
Note: Only erase your eSIM when instructed to do so by a support technician.
When you erase an eSIM, you remove the following capabilities from the phone:
Calling
Mobile data usage
Messaging
Erasing the eSIM does not cancel your mobile data services. To cancel your services, contact your carrier.
To erase an eSIM:
1. Go to Settings > System > Reset options.
2. Touch Erase eSIMs > Erase.
To restore an eSIM you erased, contact your carrier.
Fix an issue
What type of issue do you have?
SIM card or calls
SD card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
Photos will back up to Photos.
Contacts will back up to Contacts.
Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
Set up phone 5
14


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