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If it doesn't recognize you, it stays locked and displays one of these icons.
Icon How to unlock
Use your password, PIN, or pattern
Use the fingerprint sensor
Turn off face matching
1. Go to Settings > Security > Face & Fingerprint Unlock.
2. Unlock the screen, then:
To turn if off temporarily, turn Unlock your phone off .
To remove your face data, touch Delete face model.
Fix an issue
If you're having trouble getting the phone to recognize your face:
1. Go to Settings > Security > Face & Fingerprint Unlock.
2. Unlock your phone, then touch Redo face scan.
3. Be sure you are in a well lit environment. Avoid low light, strong light, and backlit environments to
ensure the face image is clear.
4. Follow the onscreen instructions.
Unlock at trusted places
Set up trusted places
To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or
work), use a Smart Lock. You can still manually lock the phone at trusted places when needed.
1. Make sure you have:
Set a screen lock on the phone.
Turned on location services.
Entered your Home and Work locations in Maps if desired. To learn how, read Google's help.
2. Go to Settings .
Settings : Security : Lock and unlock phone 171
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