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Motorola Moto E7i Power Manual

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Use fingerprint security
Fix a problem
Problem: Sometimes the sensor can’t read my fingerprints.
Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to
use with the sensor.
The sensor may have trouble reading fingerprints if your finger is:
•Wet
•Oily
•Dirty
•Injured
If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is
injured, add fingerprints for your other fingers and use them until healed.
Problem: Fingerprint option disappeared from Security menu.
After each troubleshooting step, check to see if your issue is fixed.
1. Turn your phone off and then on again.
2. Check if a software update is available for your phone.
3. Check for app updates.
Open the Play Store app and your profile icon > My apps & games.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM
cleaners.
5. Reset the phone.
Lock and hide files
In addition to locking your screen, you can also lock sensitive files, with a separate unlock pattern for files.
When you have locked a file:
•It won’t appear in any apps.
•To access the file in any app, you’ll need to unlock it in Settings.
Set up files and unlock pattern
1. Go to Settings > Security > Advanced > Data Protection.
2. Follow onscreen instructions to set the unlock pattern you’ll use to access your protected files.
Other settings : Security : Lock and unlock phone 153
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  • hi i got my daughter an moto e7i power for xmas , she couldnt wait and done her own email address for goolge account , its not letting us sign in and i just want to reset the phone all together so i can make a new google account? i need help ive factor reset the phone but stil;l asking for email address Submitted on 14-2-2022 at 20:58

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