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Motorola Moto E6 Plus Manual

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4. Perform an external reset of your phone. Learn how.
Phone restarts or crashes
If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1. Restart your phone:
1. Hold down the Power button for about 30 seconds.
2. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while
connected to the charger, restart again by holding down the Power button for 30
seconds.
2. Troubleshoot your phone:
1. Check if a software update is available for your phone.
2. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space,
remove unnecessary files and clear cached data.
3. Troubleshoot your apps:
1. Check for app updates.
2. Use safe mode to see if apps you installed are causing the issue and uninstall as
needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the
next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your
phone to factory settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data
for the Phone
app.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
Fix a problem : Hardware issues 191
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