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3. Change the USB connection type to allow file transfers:
a. Swipe down from the top of your home screen and touch the Charging this device via USB
notification.
b. To transfer any type of file, touch Media device (MTP).
Or, to transfer only photos and videos, touch Camera (PTP).
Transfer files
On a Windows computer:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage
or SD card.
3. If you selected Camera (PTP) when you connected the phone, in File Explorer choose whether to import
pictures and videos automatically or manually.
4. Open a second File Explorer window to see your computer folders.
5. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone
storage and computer folders.
On a Mac:
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, download the Android File Transfer application from www.android.com/filetransfer
and follow the onscreen instructions.
Location of files
Files are stored in these folders on your phone:
DCIM: (Digital Camera Images) Photos and videos taken with the Camera app
Pictures: Photos you edited and photos from apps other than Camera
Download: Files downloaded from the internet
Music: Files for apps that play music
Ringtones: Sound files for ringtones
Notifications: Sound files for notifications
Alarms: Sound files for alarms
Fix a problem
If you’re having problems, try these troubleshooting steps.
Connected devices 132
140


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