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4. Help
The true wireless earbuds do not turn on.
The battery level is too low. Recharge your earbuds.
The true wireless earbuds do not connect with the Bluetooth device.
Ensure the Bluetooth function of the Bluetooth device has been turned on.
Ensure the Bluetooth function of the previous connected device has been
turned o.
Ensure you follow the instructions in this user manual to connect the
earbuds (see page 8).
The true wireless earbuds keep disconnecting.
The battery level is too low. Recharge your earbuds.
Ensure the true wireless earbuds and Bluetooth device are operated within
range.
Remove the true wireless earbuds from the pairing list and connect them
with the Bluetooth device again.
Poor audio quality.
Ensure the true wireless earbuds and Bluetooth device are operated within
range.
Remove the true wireless earbuds from the pairing list and connect them
with the Bluetooth device again.
Only one side of the earbuds has sound.
The battery level of one earbud is too low. Recharge your true wireless
earbuds.
One earbud has disconnected from another earbud.
Try to reconnect the true wireless earbuds with the Bluetooth device.
Reset the earbuds if the problem is not solved.
The other side's voice cannot be heard.
Adjust the volume on the Bluetooth device.
My voice cannot be heard.
Check the Bluetooth device to ensure the voice is going through the true
wireless earbuds.
Remove the earbuds from the ears and speak close to the microphone.
Music plays on my Bluetooth device not through the earbuds.
Check on your Bluetooth device if you have selected to listen to music
through the earbuds.
13


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