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What if I’m getting Internet service but my speed is disappointing?
Be sure you know what speed you’re paying for.
Check the speed with a computer plugged into the modem. Use
one of the tools found when you search the phrase: broadband
speed test.
If you get good speed when a computer’s plugged into the modem,
you may have a wireless problem. In that case, please re-read the
wireless router section.
Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at
less busy times.
Try connecting your MG7310 nearer to where the coaxial cable
comes into your home. This lets you see whether your home’s
cabling is a problem.
If you’re using a splitter with your MG7310, try the MG7310 without
the splitter to see if that helps. If it does, you may need to get a
better splitter.
What if I'm told that my MG7310 isn't approved for my cable service?
That’s probably not true. Leading cable service providers have a list
of certified cable modems, and you can check the list for your
service provider. You can also find information about certifications
at www.motorolacable.com/services
What if I am connected wirelessly but my connection seems slow or
keeps dropping?
Please re-read the Wireless Router section above.
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