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60 Help
Connectivity
Issues
I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Viewing
Camera
When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?
When you are accessing your Camera
via a network different from your
home network (over the internet) your
video times out after 5 minutes.
You can click on the Camera again
from the Androidâ„¢/iOS application
to start streaming again.
If you are accessing from your web-
browser, then you can press on the
Reload button to start viewing your
Camera video stream again.
Features The sound alert setting
threshold is not right.
You can adjust the Sound Sensitivity
to trigger notifications under the
Camera Settings menu.
Setting Up While I am adding a
new Camera to my
account, I am not able
to find any Cameras to
add.
If you are trying to add a Camera
which has previously been added into
your account or another account, you
will first have to reset the Camera. This
can be done by pressing and holding
the PAIR button at the bottom of the
Camera for 5 seconds.
60


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