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Troubleshooting Tips
What if I can’t make an Internet connection right after
installation?
First turn your cable modem off for at least 8 seconds, then
on, to see if that fixes the problem.
Check the connections you’ve made to your cable modem
power, Ethernet, and coax. Are those connections good?
Check that the modem’s power cube is plugged into a live
outlet, and that the Ethernet cable is connected securely.
Make sure that your coax cable is live. You can check that by
using it with a TV.
Check that you provided the correct setup information to
your cable service provider.
Contact your cable service provider to make sure they’ve
turned on your Internet service.
What if my cable modem has been working, and then
stops working?
First turn your cable modem off for at least 8 seconds, then
on, to see if that fixes the problem.
If the modem’s lights don’t come on, check that the modem
is getting power from its power cube and that the modem’s
power button is on.
Check your cable modem cables.
Check with your service provider. Sometimes there’s a
service outage or some other service issue.
What if I’m getting Internet service but my speed is
disappointing?
Be sure you know what speed you’re paying for.
Check the speed with a computer plugged into the modem.
Use one of the tools found when you search the phrase:
broadband speed test.
9


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