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36 Help
Troubleshooting for Wi-Fi® Internet Viewing
Category Problem
Description / Error
Solution
Account I am unable to login
even after registra-
tion.
Please check your user name
and password.
Account I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I
forgot my pass-
word?
Click on the “Forgot Password”
link on https://app.hubblecon-
nected.com/ #lostpassword OR
on your Android™ or iOS appli-
cation. An email will be sent to
your registered email address.
Account I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1. The e-mail might have been
sent to your Junk Mail Fold-
er. Please check your Junk
Mail Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
Connectivi-
ty Issues
I get a message:
We are having
problems access-
ing your camera.
This could be due
to lack of internet
connection. Please
wait and try again
later.
1. Please try again in a few
minutes.This could be be-
cause of any issue with your
internet connection.
2. If the problem remains,
please restart your Camera
to check if this fixes the
problem.
3. Please restart your Wireless
Router.
36


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