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Exit safe mode
Press & hold the Power + Volume up buttons simultaneously, then touch Restart .
Or, hold the Power button for about 30 seconds, or until your phone restarts.
Clear app's cache or data
Clearing the cache and data can free up phone memory, improve performance, and fix some problems with
apps and web pages.
1. Touch & hold the app icon, then touch .
2. Do one of the following:
To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the
cache builds up again, so repeat if a problem occurs.
If problems still occur, then delete all data saved in the app by touching Storage & cache > Clear
storage. Be careful - there’s no way to undo this.
Force stop apps
Force stop an app only if it seems to be causing a problem. To completely shut down an app, including any
background services:
1. Touch & hold the app icon, then touch .
2. Touch Force stop.
Delete apps you installed
You can delete (uninstall) apps that you downloaded. For many preloaded apps, you can disable but not
delete them.
1. Touch & hold the app's icon.
2. Do one of the following:
Drag the icon up and drop it on . This deletes the app and frees storage space.
If you don't see a delete option, touch & hold the app icon, then touch > Disable.
Delete apps installed by others
If you are the owner of the phone and shared it with users or guests, you can uninstall apps they installed.
Although their apps don’t appear in your app tray or on your home screen, they do reduce available storage
space.
1. Go to Settings > Apps > See all # apps.
Apps installed by others show the message Not installed for this user.
2. Touch the app name.
3. Touch > Uninstall for all users.
Use apps : Get, delete, manage apps 72
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