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Reset connections, settings, or apps
Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve
issues, you can take the larger step of resetting your phone.
Reset Wi-Fi, cellular data, and Bluetooth
When to use this reset
Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls
frequently drop.
Bluetooth doesn't work or disconnects automatically.
VPN doesn't work as expected.
What gets deleted/removed when you reset
All Wi-Fi devices and passwords set up on your phone
All cellular/mobile settings, like preferred cellular network
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
Wi-Fi
Bluetooth
Cellular data
Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Reset options.
2. Tap Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. Tap Reset settings.
4. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset eSIM
Only some versions of this phone, sold in certain countries, support this feature.
When to use this reset
If you're changing phones or changing SIMs.
What gets deleted/removed when you reset
Fix issues : Maintenance procedures 356
365


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