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7 TROUBLESHOOTING
42
Problem Possible Solution
There is no
audio when
viewing cable
channels
Verify that the mute button on the remote control
has not been pressed. Press mute on the remote
control to restore sound.
If the DCX set-top audio output is
connected to the TV, verify that the
mute button on the TV has not been
pressed.
If the DCX set-top audio output is
connected to a home theater receiver,
verify that the receiver is set to the
appropriate input source and the mute
button on the receiver has not been
pressed.
Verify that you have the correct cables
for the audio connections.
Verify that the audio cables are firmly
connected between the DCX set-top
and the audio playback device (TV,
receiver, DVD player, etc.).
There is no
audio from the
center and/or
surround
speakers of a
home theater
receiver
connected to
the DCX set-
top
Not all programs feature full Dolby Digital [5.1] or
Dolby Digital Plus [7.1] full surround sound. In
some cases, the programs may only contain left
and right stereo audio.
Verify that the S/PDIF (coaxial or
optical) audio cable is firmly connected
to the DCX set-top and the home
theater receiver.
Verify that the home theater receiver is
set to a surround sound audio mode
(Dolby Pro Logic
®
, Dolby Pro Logic II
®
,
Dolby Pro Logic IIx
®
).
Verify that the receiver is properly
configured to work with all connected
speakers.
52


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