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Motorola D802 Manual

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20 General information
• Another handset registered to your D801 base may be on
the line.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your
network provider? See page 14.
• The caller may have withheld their number.
• An exact name/number match was not found in your
directory. Check that you have stored the full STD dialling
code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your D801 base and
you can register your D801 handset to up to 4 bases. Check
that you have not exceeded the limits.
• Check that you have entered the correct PIN number
(default PIN 0000).
• Check that you are at least one metre away from other
electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another
socket or line.
Buzzing noise on my phone or on other electrical
equipment nearby
• Sometimes your D801 can interfere with other electrical
equipment if it is placed too close. It is recommended that
you place your D801 at least one metre away from electrical
appliances or metal obstructions to avoid any risk of
interference.
Possible problems with text
messaging
Text messages cannot be sent and screen
displays
Message Sending Failed
• The base station power supply or telephone line cord might
not be properly connected. Check that the base station
power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall
socket.
• There might be a fault on the line. Check your telephone line
is working properly.
• You might have deleted the server number in error. See
page 17 for instructions on how to enter the number.
Cannot send text
• The send and receive service center numbers are pre-
programmed. If you need to change them, please refer to
“Add or change Service Centre numbers” on page 17 or
contact your service provider.
Cannot receive text
• You will not be able to receive text messages until you have
first sent a message. The first message sent registers you
with the text service.
• More than one text messaging product is plugged into the
line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and
that it is active. You can check this by noting if your phone
displays your caller’s number when you receive an incoming
call.
• If you are using personal user areas please ensure you have
given people your user area number and that they are
entering it to the end of your telephone number when
sending you a text message.
You keep hearing an error beep
• You have pressed the wrong button in a sequence. Check
the prompts in the display or refer to instructions in this user
guide.
14. General information
IMPORTANT
This equipment is not designed for making emergency
telephone call when the power fails. Alternative arrangements
should be made for access to emergency services.
This product is intended for connection to analogue public
switched telephone networks and private switchboards in the
United Kingdom.
Safety information
• Only use the power supply suitable for the D801 range.
Using an unauthorised power supply will invalidate your
guarantee and may damage the telephone.
• Use only the approved rechargeable batteries supplied.
• Do not open the handset (except to replace the handset
batteries) or the base. This could expose you to high
voltages or other risks.
• Radio signal transmitted between the handset and base may
cause interference to hearing aids.
• It is recommended that advice from a qualified expert be
sought before using this product in the vicinity of emergency/
intensive care medical equipment.
• It is recommended that if you have a pacemaker fitted you
check with a medical expert before using this product.
• Your product may interfere with other electrical equipment,
e.g. TV and radio sets, clock/alarms and computers if placed
too close.
It is recommended that you place your product at least one
metre away from such appliances to minimise any risk of
interference.
• Never dispose of batteries in a fire. There is a serious risk of
explosion and/or the release of highly toxic chemicals.
Cleaning
• Clean the handset and base (or charger) with a damp (not
wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries are
being charged or during prolonged periods of use. This is
normal. However, we recommend that to avoid damage you
do not place the product on antique/veneered wood.
D811_IFU_EN.fm Page 20 Friday, September 7, 2007 8:01 PM
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