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Help
ENGLISH
Connec-
tivity Issues
Even though I
am accessing
my Camera from
the same Wi-Fi®
network, I still find
my Camera is shown
as remote. I can
only access it for 5
minutes at a time.
Please check your wireless
router settings. For example,
for Bualo brand routers
there is an option called
Wireless Isolation. Please
disable this option.
Camera When I try to view
the Camera, I get a
prompt for Camera
firmware upgrade.
What should I do?
Please upgrade your
firmware. This takes around 5
minutes. We push upgrades
from time to time to improve
the Camera features.
General Which platforms
are supported
for accessing my
Camera?
Minimum requirement:
Windows® 7*
Java browser plug-in needed
Mac OS® version 10.7
Chrome™ version 24
Internet Explorer® version 9
Safari® version 6
Java™ version 7
Firefox® version 18.0
Adobe® Flash® Player 15.0
Android™ 5.0
iPhone®/iPad® iOS version 9.0
General I do not hear any
sound when I am
accessing a remote
Camera.
You can tap on the speaker
icon in the video stream
screen to hear audio. By
default the audio is not ON
when you are accessing a
remote Camera.
43


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