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Motorola AX Series Manual

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• Check that the batteries are inserted correctly and fully charged. Use
only approved rechargeable batteries supplied.
• Check that the handset is switched on.
Handset does not ring
• Refer to No dial tone section above.
• Check that the handset ringer volume is not set to o.
• Check that you have not accidentally blocked the caller.
• Check that the handset is registered to the base.
• Check that you do not have more than 5 handsets in total plugged into
the same line.
Weak audio or call cutting in and out
• Refer to Phone does not work section above.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
No Caller Display
• Check the subscription with your telephone network operator.
• If you subscribe to high-speed internet service through your telephone
line, try installing a DSL (Digital Subscriber Line) filter between
the base and the telephone wall jack. This filter will help prevent
interference, noise and caller ID problems caused by DSL interference.
• The caller may have withheld their number.
• Check that your caller is not making call through a switchboard.
Caller Display cannot show the contact name match
• Refer to No Caller Display section above.
• Check that you have allowed hellovoice app access to your
smartphone contacts.
• Check that the contact can be found in the contacts list.
• Check that the correct number is stored in the contacts list, with the
full area code.
Battery icon is not scrolling during charge
• Check that the AC power adapter is securely plugged into the charger
and power outlet.
• Check that the handset is properly seated in the cradle.
• Clean the charger cradle contacts with a cloth moistened with alcohol.
• The battery is full. The battery icon will appear steady on the display.
… 20


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  • I just set up my new home phone but won’t let me make calls, I can hear the dial tone but then no ring just a buzzing sound, there’s no updates needed and the phone has signal. Submitted on 14-4-2022 at 12:30

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