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Bijlage – Problemen oplossen
Problemen met display van de tv‑ontvanger oplossen
De tv‑ontvanger doet niets meer. Het rode of groene lampje in het display van de tv‑ontvanger brandt.
Oorzaak Oplossingen
Er is een storing opge treden in 
je tv‑ontvanger.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Blijven de problemen bestaan, bel dan de Klantenservice (zie pagina 6).
Problemen met pincodes oplossen
Je pincode of betaalcode werkt niet.
Oorzaken Oplossingen
Je bent je pincode of betaalcode 
vergeten.
Probeer de pincode uit de bevestigingsbr ief (zie Stap 4.4).
Bel de Klantenservice om de pincode en betaalcode te laten herstellen (zie pagina 6).
Je pin‑ of betaalcode wordt niet 
geaccepteerd.
Als je beide codes gebruikt en deze zijn niet hetzelfde, controleer dan of je de juiste 
code hebt ingetoetst.
Blijft het probleem bestaan, bel dan de Klantenservice om de standaard pincode en 
betaalcode te laten herstellen.
Problemen met de ventilator van de tv‑ontvanger oplossen
De ventilator van de tv‑ontvanger maakt veel lawaai.
Oorzaken Oplossingen
De tv‑ontvanger is aan het 
opstarten.
Dit is normaal en kan geen kwaad.
De tv‑ontvanger kan tijdens 
gebruik zijn warmte niet kwijt en 
de ventilator gaat harder draaien.
Zet de tv‑ontvanger op een koelere plek en zorg dat de warme lucht weg kan.
Tip! Zie ook
www.kpn.com/helpitv
voor antwoord op
je vragen.
89


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