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Bijlage – Problemen oplossen
Problemen met beeld oplossen
Geen beeld of geluid.
Oorzaken Oplossingen
De tv‑ontvanger is niet aange‑
sloten op het elektriciteitsnet.
Controleer of de voedingskabel correct op de tv‑ontvanger is aangesloten en/of de 
stekker in het stopcontact zit. 
De tv staat uit. Zet de tv aan en stel de tv indien nodig in op het kanaal AV/EXT of HDMI.
De SCART‑kabel is niet of niet 
goed op de tv aangesloten.
Controleer of de SCART‑kabel(s) correct is/zijn aangesloten.
Het geluid is uitgeschakeld.
Druk op 
 om het geluid weer in te schakelen.
Je hebt niet het juiste AV‑kanaal 
op je tv geselecteerd.
Controleer of je wel beeld krijgt als je met de afstandsbediening van je tv een ander 
AV‑kanaal selecteert.
Je hebt blokkerig of wazig beeld.
Oorzaken Oplossingen
SCART‑poort is verkeerd ingesteld. Controleer in de documentatie van je tv‑leverancier of de SCART‑poort is ingesteld op 
de ontvangst van een digitaal signaal (Digital, STB of soortgelijk). Schakel deze indien 
nodig in.
Je tv‑ontvanger is ingesteld op 
HD, maar aangesloten via een 
SCART‑kabel
Sluit een HDMI‑kabel correct aan en stel je tv af op het HDMI‑signaal. Als je geen HD‑TV 
of HDMI‑kabel hebt, stel dan de tv‑ontvanger altijd in op ‘RGB’ in plaats van ‘720p’
(zie bijlage C).
Je bekabeling voldoet niet aan 
de eisen.
Volg de volgende twee richtlijnen:
1)  De afstand tussen je telefoonhoofdaansluiting en je KPN Experia Box mag maxi‑
maal 1,5 meter zijn.
2)  Gebruik voor de verbinding tussen KPN Experia Box en tv‑ontvanger alleen 
Cat5 Ethernetkabels.
De digitale ruisonderdrukking 
(DNR of soortgelijk) van je tv 
staat aan.
Zet de ruisonderdrukking van je tv‑toestel uit. Raadpleeg hiervoor indien nodig de 
handleiding van je tv‑toestel.
Tip! Zie ook
www.kpn.com/helpitv
voor antwoord op
je vragen.
85


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