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9
Bijlage – Problemen oplossen
D – Problemen oplossen
Apparatuur correct herstarten
a)  Zet je tv‑ontvanger in stand‑by met de toets 
(rechts boven). 
Laat de tv‑ontvanger 0 seconden zo staan voor je doorgaat met de volgende stap.
b)  Trek de voedingskabel van de tv‑ontvanger uit het stopcontact.
c)  Zet vervolgens je KPN Experia Box uit. 
d)  Wacht 5 seconden en zet de KPN Experia Box weer aan. 
e)  Wacht tot de lampjes ‘Power
en ‘Broadband’ branden. 
f)  Steek de stekker in het stopcontact en zet de tv‑ontvanger aan met de toets 
 (rechts boven).
Controleren correcte aansluiting apparatuur
a)  Zet alle apparatuur uit.
b)  Controleer de aansluiting tussen de KPN Experia Box en de tv‑ontvanger. De ethernet kabel 
dient te zijn aangesloten op de derde, gele Ethernetpoort [3] van de KPN Experia Box.
c)  Controleer de aansluiting van de SCART‑ of HDMIkabel tussen je tv‑toestel en de tv‑ontvanger. 
Kan deze nog verder aangedrukt worden?
d)  Controleer de kabel en de AC‑adapter voor de aansluiting op het elektriciteitsnet.
e)  Herstart de apparatuur (zie ‘Apparatuur correct herstarten’ boven aan de pagina).
Problemen met aansluiten oplossen
Je krijgt de foutmelding ’Fout 11: Geen verbinding met netwerk’; de eerste opstartstip is rood.
Oorzaak Oplossingen
De communicatie tussen de 
tv‑ontvanger en de KPN Experia 
Box verloopt niet goed.
Controleer de bekabeling tussen tv‑ontvanger en de KPN Experia Box.
Zie ‘Apparatuur correct herstarten’ (zie begin bijlage D).
Tip! Zie ook
www.kpn.com/helpitv
voor antwoord op
je vragen.
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