493828
63
Zoom out
Zoom in
Previous page
1/75
Next page
Appendix
A
Troubleshooting and Support
Motion Computing Tablet PC User Guide v
PROBLEM
CAUSE SOLUTION
OPERATING SYSTEM
I’ve forgotten my BIOS password
and can’t access my system.
The Tablet PC will let you enter a
certain number of incorrect
passwords (five) before it locks
the system.
Turn the Tablet PC off and back on
and try re-entering your password
(you can do this as many times as
needed). If you have forgotten
your password, contact your
Motion Computing reseller or
Motion Computing Technical
Support for information about
unlocking your system.
The program I’m working in has
stopped responding, but the
cursor moves and other programs
work.
The program has crashed. Press the Security button (small
button with a key icon) on the
Tablet PC front panel to open the
Task Manager and end the non-
responsive program.
The system keeps showing the
wrong date and time even after I
reset it.
Wrong time zone is selected. Check that the time zone is
correct and reset it as needed.
The system memory battery on
the mainboard may need to be
replaced.
Contact your Motion Computing
Reseller or Motion Computing
Support at
www.motioncomputing.com/
support
The system seems to be operating
more slowly than usual.
The hard disk drive is full or nearly
full.
Run the Disk Cleanup utility to
clear out unnecessary and
temporary files. Remove
unneeded programs and files.
The disk needs defragmenting. Run Disk Defragmenter to
consolidate files and folders on
the hard drive. Consult the
“Performance and Maintenance”
section of the Help and Support
Center.
COMMUNICATIONS
The wireless communication
keeps connecting even when I
don’t want it to.
The default setting is On. Uncheck the Wireless
Communications checkbox in the
Motion Dashboard.
Data doesn’t transfer through the
wired Ethernet cable.
The Ethernet cable is not
connected correctly.
Reconnect and check the activity
LEDs next to the LAN (RJ-45)
port. They should flash green and
amber.
63


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Motion Computing M1300 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Motion Computing M1300 in the language / languages: English as an attachment in your email.

The manual is 1,02 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info