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Chapter 4 Troubleshooting and FAQs Troubleshooting 71
Network issues
The wireless adapter keeps connecting even when I don’t want it to
Disable the desired wireless adapter from the Motion Dashboard. Open Motion
Dashboard, tap Wireless, and clear the checkbox next to the wireless adapter that you
want to disable.
I can’t connect to a wired Ethernet network
To connect to an Ethernet network, your C5t/F5t must be connected to a docking
station. The Ethernet port for the C5t/F5t is located on the dock.
The connection may be loose. Remove the Ethernet cable and reconnect it.
The Ethernet network may be experiencing problems. Check with someone near you to
determine if he or she has network access.
Replace the Ethernet cable.
Wi-Fi issues
I can’t connect to a wireless Wi-Fi network
Your C5t/F5t may not have located a Wi-Fi network. From the Start menu, tap Control
Panel then Network and Internet. View your active networks. If no network is
connected, tap Connect to a network and select a network from the list.
Wi-Fi must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless, and tap the checkbox next to Enable 802.11 Internal Wireless.
You may not have access to the network. Obtain a user name and password from a
network administrator.
Your tablets security settings may prevent a connection. For example, the network may
not be broadcasting the network name (SSID) or encryption may be required. Check
with your system administrator.
Bluetooth issues
I cant connect to a Bluetooth network
Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless, and tap the checkbox next to Enable Bluetooth Internal Wireless.
Your Bluetooth device must be paired. From the Windows® notification area, tap the
Bluetooth icon and select Add a Device. Make sure the Bluetooth device is
discoverable according its manufacturer’s instructions. Select the desired Bluetooth
device from the list of available devices. Follow the on-screen instructions to complete
the procedure.
Your Bluetooth device is out of range. The Bluetooth devices are designed for short-
range communication and can connect at distances up to 33 feet (10 meters).
No other Bluetooth device can detect the C5t/F5t tablet
From the Windows® notification area, tap the Bluetooth icon and select Open
settings. On the Options tab, select Allow Bluetooth devices to find this computer.
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