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Chapter 4 Troubleshooting and FAQs Troubleshooting 68
Battery issues
The battery doesn’t last very long (less than four hours)
Hot or cold conditions can adversely affect the battery charge. Use AC power if you’re
operating the tablet in these conditions.
Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20% before connecting the battery to AC power.
The battery may be weakening. Use a different battery if possible.
For other battery optimizing tips, see Battery and power management tips on page 45.
Display issues
When I connect to an external monitor, the cursor appears on the external monitor
and not on my tablet
This is a known Windows® 7 issue. If you’ve connected multiple touch-enabled displays,
Windows® may not assign touch to the correct display. To fix this issue, run Setup to
assign touch to the appropriate display. Make sure a keyboard is attached to your tablet
and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays. Tap
Touch Input, then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I disconnect an external monitor, the desktop area is larger than the Tablet PC
display
The tablet may have expanded the desktop beyond the display area of the Tablet PC
display when it was connected to the external monitor. Use Motion Dashboard to reset
the Tablet PC to the display setting for stand-alone tablets. Open Motion Dashboard, tap
Display. Then, from the Display Scheme drop-down list, select Tablet Only.
The display resolution might not match the native resolution of the LCD. You can use
other display resolutions, but you will get the best display quality when the display
resolution matches the native resolution of the LCD. Use Windows® Display Properties to
set the display resolution to 1024 × 768 pixels. For more information, open Windows®
Help and Support and search for “change resolution”.
The display goes black while the Tablet PC is still turned on
The Tablet PC might have turned off the display to save power. To restore the display, tap
the screen with the pen (or touch the screen if your tablet has a touchscreen display).
The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet into AC power, then press and hold the
power button for about one second.
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