Manual Motion Computing C5 (page 75 of 86) (English)

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Troubleshooting and

Support

Motion Computing products are thoroughly tested for performance and quality,

but occasionally problems still occur. If you do not find the information you are

looking for in this section, go to the Motion Computing support page at

www.motioncomputing.com/support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an

issue has more than one potential cause, the most common cause is listed first.

Power

The tablet does not turn on

• The unit might not be plugged in or the battery might be depleted. Plug the

unit in to AC power.

The tablet does not shut down

• An application might have stopped responding. Use Task Manager to manually

stop the application. For more information, open Windows Help and Support

and search for “task manager”.

• The operating system may have stopped responding. Hold the power switch

for five seconds to force the tablet to shut down.

The tablet will not enter Hibernation mode.

• Hibernation might not be enabled. Use Motion Dashboard to enable

Hibernation. See “Using Hibernate” on page 40.

The tablet does not return from Hibernation while on battery power

• The battery might be depleted. Plug the unit in to AC power.

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Motion Computing C5 Manual

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