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8. Troubleshooting
Symptom Possible Cause Solution
Failed to
power on
Reading is
too low
Reading is
too high
Hi
Lo
Err
The battery level is too low
The infrared sensor lens of
the probe is dirty
The distance between the
probe and the target is too
great
You have just come from a
cold environment
You have just come from a hot
environment
You are exposed to hot air
generated by an air
conditioner or heater
Low battery
Replace the batteries.
Stay in a room between 10.0‒40.0
℃ (50.0‒104.0℉) for at least 30
minutes before taking a
temperature measurement.
Stay in a room between 10.0‒40.0
℃ (50.0‒104.0℉) for at least 30
minutes before taking a
temperature measurement.
Leave the environment for at
least 30 minutes before taking a
temperature measurement.
1. First make sure that the probe is clean
and free from dirt.
2. If the environmental temperature is out
of range, then both patient and
thermometer should stay in a room
between 10.0‒40.0℃ (50.0‒104.0℉) for at
least 30 minutes before taking a
temperature measurement.
3. If the problem persists after trying the
above method, please contact the dealer
or manufacturer.
1. First make sure that the probe is clean
and free from dirt.
2. If the environmental temperature is out
of range, then both patient and
thermometer should stay in a room
between 10.0‒40.0℃ (50.0‒104.0℉) for at
least 30 minutes before taking a
temperature measurement.
3. If the problem persists after trying the
above method, please contact the dealer
or manufacturer.
1. First make sure that the probe is clean
and free from dirt.
2. If the environmental temperature is out
of range, then both patient and
thermometer should stay in a room
between 10.0‒40.0℃ (50.0‒104.0℉) for at
least 30 minutes before taking a
temperature measurement.
3. If the problem persists after trying the
above method, please contact the dealer
or manufacturer.
Human body
temperature over
42.9℃/109.2℉
Human body
temperature below
32.0℃/89.6℉.
Environmental
temperature is not in
the 10.0‒40.0℃
(50.0‒104.0℉) range.
Let the probe cover touch
your forehead, or put the
probe into your ear canal.
Use cotton swabs dipped in
anhydrous ethanol to clean
the infrared sensor lens.
The polarities of the
batteries are reversed
The thermometer is damaged
Contact the dealer or manufacturer.
Ensure that the batteries are
inserted correctly.
Replace the batteries.
- 16 -
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