VC720512MUK Rev1 04/20
Your standard 1 year guarantee is extended for an
additional 12 months when you register the product within
28 days of purchase with Morphy Richards. If you do not
register the product with Morphy Richards within 28 days,
your product is guaranteed for 1 year. To validate your 2
year guarantee, register with us online at
www.morphyrichards.co.uk
Or call our customer registration line
UK0344 871 0242
IRE 1800 409 119
N.B. Each qualifying product needs to be registered with
Morphy Richards individually.
Please note that the 2 year guarantee is only available
in the UK and Ireland. Please refer to the 1 year guarantee
for more information.
To qualify for the 1 year guarantee, the appliance must
have been used according to the instructions supplied.
It is important to retain the retailer’s receipt as proof of
purchase. Staple your receipt to this back cover for future
reference.
Please quote the following information if the product
develops a fault. These numbers can be found on the base
of the product.
Model no. Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase, it should
be returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within 12 months (2
years if registered) of original purchase, you should contact
the Helpline number quoting Model number and Serial
number on the product, or write to Morphy Richards at the
address shown.
You may be asked to return a copy of proof of purchase.
Subject to the exclusions set out below (see Exclusions),
the faulty appliance will then be repaired or replaced and
dispatched usually within 7 working days of receipt.
If you suspect a fault, follow the simple checks detailed
below before retrying the appliance or calling the helpline.
• Check the steam outlet is not blocked.
• Check the plug is firmly in the socket.
• Check the socket is working by trying another appliance.
• Check the fuse in the plug.
If, for any reason, this item is replaced during the 1 year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital
to retain your original till receipt or invoice to indicate the
date of initial purchase.
This appliance is intended for domestic use only. Misuse
or use for commercial or any other purpose will render the
guarantee invalid.
Morphy Richards shall not be liable to replace or repair the
goods under the terms of the guarantee where:
1The fault has been caused or is attributable to accidental
use, misuse, negligent use or used contrary to the
manufacturer’s recommendations or where the fault has
been caused by power surges or damage caused in transit.
2The appliance has been used on a voltage supply other
than that stamped on the products.
3Repairs have been attempted by persons other than our
service staff (or authorised dealer).
4The appliance has been used for hire purposes or non
domestic use.
5The appliance is second hand.
6Morphy Richards reserves the right not to carry out any
type of servicing under the guarantee at its discretion.
7The guarantee excludes consumables such as cloths and
brushes.
8Any problems arise as a result of limescale build-up.
•This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered
as an additional benefit and does not affect your statutory
rights as a consumer. Morphy Richards products are
intended for household use only. See usage limitations
within the location safety instructions.
Morphy Richards has a policy of continuous improvement
in product quality and design. The company, therefore
reserves the right to change the specification of
its models at any time.
For electrical products sold within the
European Community. At the end of the
electrical products useful life, it should not be
disposed of with household waste. Please recycle
where facilities exist. Check with your Local Authority
or retailer for recycling advice in your country.
Exclusions
Registering your 2 year
guarantee
Your 1 year guarantee
Disclaimer
The After Sales Division
Morphy Richards Ltd
Mexborough,
South Yorkshire,
England, S64 8AJ
IF YOU ARE HAVING A PROBLEM
WITH ONE OF OUR PRODUCTS,
CALL OUR HELPLINE:
UK: 0344 871 0944
EIRE: 1800 409 119
SPARES: 0344 873 0710
