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If you have any questions about the use of your
Total Control Soup Maker, check the list below
where we have answered some of the more
common frequently-asked-questions (FAQ’s).
If you require further help, please contact our
Helpline: 0344 871 0944.
Does the heating function work when I
remove the Lid (4)?
No. Removing the Lid cuts the power to the unit
for maximum safety. The heating function only
activates when you have placed on the Lid (4) and
selected either Smooth (13), Medium (14), Chunky
(15), Sauté (16) or Reheat (18) soup programs.
Can I remove the Lid mid-cycle?
The Total Control Soup Maker will allow you
1 minute in the cycle to add any missed
ingredients and enable you to stir during
Sauté (16).
Can I use my Soup Maker to make
anything other than soup?
No. The available programs are set to make
perfect soup and drinks from scratch. Follow the
recipes and adapt them to your own taste.
Can I use raw meat in soup recipes made
in my Soup Maker?
Aside from bacon or small amounts of fine
minced meat (100g), no. You should first cook
meat separately before transferring into your
Soup Maker with additional ingredients from your
recipe, as your Total Control Soup Maker is only
designed to gently Sauté (16) bacon or onions,
then heat the soup. WARNING: You should not
use the sauté function to brown raw meat,
other than bacon or minced meat (100g max).
What is the capacity of my Soup Maker?
The capacity of your Total Control Soup Maker is
1600ml. This is marked on the inside and outside
of the Removable Vessel (7). Ensure you do not fill
your Total Control Soup Maker above this line,
otherwise the overfill detector will cut the power
to the Serrator Blade (8) and the LED screen (21)
will display ‘E1’. If this happens, simply remove
some of your ingredients so the 1600ml fill mark
is not exceeded and wipe clean the Over Fill
Sensor (5) on the Lid (4). Ensure your ingredients
(including liquid) are above the 2 portions line,
failure to do this will impair the blending function.
Can I change the times on the Smooth,
Medium and Chunky soup settings?
No. The times for these settings are preset.
Can I reheat tinned/carton soup?
No. The programs are set to make perfect soup
from scratch. Tinned or soup in cartons whilst
convenient could burn to the base of the element
causing damage to the product.
What if my Total Control Soup Maker
stops working?
Your Total Control Soup Maker is fitted with a
safety thermostat, which cuts the power and
stops the product from working to prevent
overheating if it is used continuously on 3 or more
cycles. If this happens, remove any food from the
Removable Vessel and allow the Total Control
Soup Maker to cool for 30 minutes, before
continuing.
If the Blend Function (19) is used continuously for
more than 20 seconds a safety cut out will cut the
power to prevent overheating. When this happens
wait for 10 seconds before reusing the Blend
Function (19).
Can I make cold soups like Gazpacho in
my Total Control Soup Maker?
Yes, but you will first need to cook the soup using
either the Smooth (13), Medium (14) or Chunky
(15) soup setting. Then simply allow to cool or
refrigerate before enjoying.
What if food burns on the base of my
Total Control Soup Maker?
Due to the starch and sugars present in some
foods, a slight burning may occur if they are
placed in direct contact with the inside base of
the Removable Vessel. To prevent this, add half a
cup of water or stock to the Total Control Soup
Maker before placing in any solid ingredients.
Then top up with the remaining liquid specified in
your recipe.
Cancelling or changing programs
If you have selected a program incorrectly and
the Start/Stop Button (23) has been pressed,
or you want to cancel the program, simply press
the Start/Stop Button (23) and hold for
2 seconds. Press the Mode Button (22) to select
the correct program and press the Start/Stop
Button (23) to restart.
FAQ’s?
