(While warranty time, MTG GmbH got several redress possibilities discretion in their own.)
* except shipping costs.
** Subsequent exchange, resale or replacement or rather a subsequent repair of the product will not lead to a renewal of
warranty or to the beginning of a new warranty period.
Each parts of the product or other devices, which have been replaced, become property of MTG GmbH. For repair or
replacement, new, as new or refurbished products or parts can be used.
*** Value after use:
Purchase date
Compensation for use
(% Of purchase price)
Up to 6. Month
7. – 12. Month
13. – 18. Month
19. – 24. Month
100%
90%
70%
50%
If you submit a service application and no defect can be found, MTG GmbH will have the right to raise a handling fee.
Please read the user’s manual attentively before you contact customer service!
- Product without defect
- normal wear (f.ex. batteries,
filter, wheels, brushes, mops and water tank)
- Use of inadmissible cleaning supplies
- Use of replacement or exchange parts, which
are not provided or recommended by us.
- Defects caused by misuse or lack of maintenance.
- Connection to an inappropriate power grid.
- Bumps or Falls
- Use of inadmissible cleaning supplies
- Damage caused by tried self-repair
- Disregard of the user’s manual’s safety instructions.
(water damage, stair fall, a.s.o.)
- Damage caused by improper packing
- Other Cases
- Force majeure
- Life time of consumer
goods is expired
info@moneual.eu www.moneual.eu
info@moneual.de www.moneual.de
Cases without warranty claim:
