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In the block “device data” the name and location of the device can be
changed. These texts are mentioned in the call, text message and e-mail to
indicate the device. A free text is available as an internal comment field. This
is not included in reports.
Alarm dispatch and the Mobeye app
In the block "Contacts for messages" you link the contact persons who
receive alarm and service messages via push notification, call, text message
and/or e-mail. Service messages can be warnings about missed test
messages and low battery voltage. To add a contact person, first create it as
a contact. This can be done via the + or in the main menu under the blue
Contacts tab. For push notifications, install the Mobeye Messages app
from the Play Store/App Store on the phone.
- Select "App message" for a push notification. A contact will then (once)
receive a code via SMS to register in the app.
- Optionally select "Voice call" as a fallback: If none of the contacts confirm
the app message, a voice call will follow.
- If no app message is set for a contact, but call is set, this call is always
made (regardless of whether other contacts receive push notifications).
- If SMS and/or email is set up for a contact, this is always sent (possibly
alongside the app message).
- An app message can be sent as a group message (to all contacts at once)
or via an escalation plan (where a "confirmation" prevents the app
message from being forwarded to a next contact).
- When selecting "Escalation", adjust the order with the arrows ▲ and ▼.
Hints:
- Always include an email contact for service notifications.
- During testing, we recommend using the app and email (and minimizing
calls and texts) to save on credit.
- If the app asks for a new code or a contact has a new phone, send it from
the contacts tab (change contact).
Message texts
The texts in the calls, SMS and e-mail messages consist of the name,
location and message text. The message texts can be adapted to your own
text.
