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Chapter 6. Special Features
1. The TV remote control does not work. Check that the batteries are installed correctly.
Check that the selected switch is set to “TV”.
Be no further than 20 feet from the TV when using the remote control.
Program the remote control to operate the TV (Appendix C).
2. The TV takes several seconds to respond. It is normal for digital channels to take longer to tune in.
Press ENTER after a channel number to avoid delays.
Use a 4 digit number for an over-the-air digital channel
Use a 6 digit number for cable digital channels
3. Cable provider needs information to start
CableCARD™ service.
On the remote control, press TV MENU and then enter the numbers 999
to display the Host ID and CableCARD™ ID information.
4. You cannot access a channel. Use number keys instead of CHANNEL up/down.
Be sure the channel you want to view is in memory. See page 68.
Check that the TV is turned to the correct device or antenna for that
channel, by pressing the DEVICE button.
Make sure the V-Chip lock is off.
If tuned to Digital channels, have physical channel in memory.
5. On-screen displays appear each time you
change a function.
This is part of normal TV operation.
6. You cannot program the TV to turn on
automatically (timer function)
The TV may be locked.
The clock may not be set.
7. There is no sound even when the volume is
turned up.
Check audio source in Device Menu.
Check to see if the MUTE button is on.
The TV’s “Listen to:” setting may be set to SAP.
Check that the “TV Speakers” setting is On in the Audio/Video menu.
8. NetCommand unable to learn specific device
keys.
Device does not use IR format for remote control signal. ITT and RF
formats cannot be learned.
Room lighting may affect the signal. Have the remotes very close (6
inches or less) to the TV during Learning.
If using a Mitsubishi remote control make sure slide switch is not set
to TV position.
Some but not all device key functions can be learned by
NetCommand. For example, POWER and PLAY may be learned, but
other functions may not.
The signal from the remote control may not be strong enough. Insert
fresh batteries and try Learning again.
9. You have forgotten your V-Chip pass code. See Appendix A, Bypassing the V-Chip Lock.
10. Lamp indicator light is a steady red. Turn the TV off for at least 2 minutes. Turn back on. If light is still red,
the lamp has failed. Replace it. See Appendix H for lamp replacement
information.
11. Lamp indicator light is a steady yellow. Lamp’s elapsed time has exceeded 5,000 hours. Purchase a new lamp.
See Appendix H for lamp replacement information.
12. Lamp indicator light is a flashing yellow. Lamp cover door is open or lamp cartridge is not secure. See Appendix
H for lamp replacement information.
13. Status indicator light is a steady yellow. Operating temperature or room temperature has exceeded proper
levels. Clean the TVs dust filter or cool the room. See Appendix G for
filter cleaning information.
14. Status indicator light is a steady/flashing red. Service may be required. Turn off the TV and unplug the set from the
AC power source. Wait one minute and then plug the set back in.
If the LED in still on, contact your dealer or a Mitsubishi Authorized
Service Center to arrange for a service evaluation. Listings of
Mitsubishi Authorized Service locations can be obtained from our
website site, www.mitsubishi-tv.com or by calling 1-800-332-2119.
15. PIP does not display a picture. Make sure the V-Chip lock is off.
Not all inputs can be displayed as a PIP.
16. Digital channels do not appear in PIP. Normal PIP operation.
17. Not all channels appear in multiple PIP/POP. Digital channels do not display in PIP/POP.
Problem Possible Solution
Troubleshooting
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