Manual Mitel 5550 IP Console (page 41 of 84) (English)

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Advanced Features ♦ 35

Call Answering Priority

The console is usually set up to answer incoming calls on a ‘first-

come, first-served’ basis. When you press the Answer key with

multiple calls waiting, the call that has been waiting longest will be

answered first. Alternatively, you can assign priorities to calls based

on their destination. For example, you might give higher priority to

calls to your company’s main listed directory number (LDN) than to

“Dial 0” calls (that is, internal calls to the console).

Your communications department will tell you which type of call it

prefers you to answer first.

Note: The Answer key has a hierarchy when the console is set up

to answer calls on a first-come, first-served basis: recalls are

answered first, followed by other calls either in order of call-answering

priority, or in order of arrival. If more than one call is waiting at a

particular softkey, those calls will be answered on a “first-come, first-

served” basis.

To specify which calls are answered first

1. Choose Options on the Tools menu.

2. Click Answer Priority.

3. Do one of the following:

• To answer calls on a first-come, first-served basis, select

First-Come, First-Served.

• To prioritize calls by line, select Assigned line priorities

and then enter a number from 1 to 7 for each line. The lower

the number, the higher the answering priority.

4. Click Apply or OK.

Call Park

Provided the appropriate access code is programmed into the

system, this feature allows an extension user to retrieve a call that

you put on hold, by dialing the Call Park - Remote Retrieve access

code, followed by the console identity number (the first two digits of

the call ID value) and the hold position number (the last digit of the

call ID value) displayed on your screen.

To park a call for retrieval by an extension user

1. Put a call on hold (see Holding and Retrieving Calls on page 23).

The screen displays the call in the first available Hold position:

2. Page the requested party, informing him or her of the hold posi-

tion number. For details on how to page, see page 45.

In the example above, assume that Jane Doe (hold position 2)

wants to reach Mr. Lee. Assume that the Call Park - Remote

Retrieve Code is 69. Page Mr. Lee in the following manner: “Mr.

Lee, please dial 69 142.”

Mr. Lee (the called party) can then retrieve the call by dialing 69

(Call Park - Remote Retrieve access code), 14 (the two-digit

console identity number), and then 2 (the hold position number).

When the called party retrieves the call, the call is removed from

the hold position on your screen.

Up to six calls can be parked at the console at any one time.

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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