520275
30
Zoom out
Zoom in
Previous page
1/84
Next page
24 Call Handling Basics
To annotate a call on hold
Use [Hold For] to hold a call and annotate it with called-party
information.
1. Select the call from the appropriate Queued Calls display.
2. Click once on the desired extension from Busy Lamp Field list
or the Phone Book.
3. Press [Hold For] to annotate the call.
The console adds the name and number of the person that the
caller is trying to reach, as well as the current state of that line
(for example, busy) to the call record.
For example, in the following case, the console annotates the call:
A caller in the Source area requests a transfer but the extension
dialed from the Phone Book or Busy Lamp Field list selection is
busy or not answering.
Press Cancel, then [Hold For]. The held call is automatically
annotated with extension user's name and number.
If the extension is in the BLF list, then the department, location
and line state are also added to the annotation.
Note: The system automatically annotates calls with “hold for”
information when you press Hold immediately after attempting to
connect a caller to an unanswered or busy extension. See “Questions
about Hold and Retrieve” on page 25 for more details.
Hold Recall
The Calls On Hold display can show two timers for each call on hold:
•The Total timer begins counting when the call first arrives at the
console. It indicates the total duration of the call.
•The Time timer begins counting when you place the call on hold.
It indicates how long the caller has been on hold. The timer is
reset to zero each time the call is retrieved and placed on hold.
The Time and Total times are limited to 99:59 (minutes:seconds).
Calls that are left on hold longer than the limit determined by system
programming recall to the console. When a call recalls, its ID and hold
Time values turn bold and alternate between the default colors (black
or white) and orange. The Total time value for the calls also turn bold.
Answer recalls using the procedure for retrieving a call on hold.
To connect a call on hold to the Source or Destination party
1. Press Retrieve and dial the position number of the call (1-6) you
want to retrieve
or
Double-click the call you want to retrieve in the Calls on Hold
display.
2. Press [Source] or [Destination] if you want to speak privately
to either party.
3. Press Release to connect the parties and release the console
from the call.
Options
30


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Mitel 5550 IP Console at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Mitel 5550 IP Console in the language / languages: English as an attachment in your email.

The manual is 1,27 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info