Manual Mitel 5550 IP Console (page 10 of 84) (English)

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4 ♦ Getting Started

Console Screen

The 5550 IP Console screen is divided into six areas:

Menu area – provides alternate ways to access each of the other

five areas of the Console screen. Select from the drop down menus

or click the icon directly above the Console Status area to navigate

to the display you wish to access.

Console Status area – shows you at a glance what state the console

and the system are in — for example whether the console ringer is

on or off and whether the system is in Day or Night Service.

Application area – includes three sections:

• Queued Calls section (top left) is your main call-handling tool.

It displays detailed call information for Incoming Calls, Calls on

Hold, and Transferred Calls. Use these displays to answer, hold,

and transfer calls, as well as to monitor call status and retrieve

or recover a call.

Note: The tab that you last viewed before shutting down the

console screen displays by default when you reopen the console

screen.

• Tools section (top right) provides tools such as a Busy Lamp

Field for obtaining the status (busy, idle, etc.) of selected exten-

sions and rapid dialing and transfering calls to those extensions.

It also includes a Phone Book for finding users on the system.

• Source and Destination sections (bottom left and bottom right)

display the calling party and the called party for all calls handled

by the console. The Source area shows the line on which you

answered the call. The Destination area shows call forwarding

information. The information displayed in both areas includes

the name of the party, extension or trunk number or trunk label,

type of extension, status of call (e.g., ringing), privileges as-

signed to the trunk or extension, and the type of call (e.g.,

Conference, Recall, Serial).

Call Waiting area – displays an icon ( ) as a visual indication of

incoming calls. This area complements the Incoming Calls display in

the Queued Calls area by allowing you to view at a glance the number

and priority of calls waiting. The icon appears above the softkey that

is used to answer the call. You can tell how many calls are waiting by

the color of the icon: yellow ( ) for one call, blue ( ) for two calls,

and red ( ) for three or more calls.

Softkey area – displays Softkey commands. The commands

correspond to the Function keys on the computer keyboard. See the

next section for more information on the Softkeys.

Response area – displays messages to alert you of system warnings

and errors. It also indicates the date and time.

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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