Manual Mitel 5550 IP Console (page 5 of 84) (English)

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Table of Contents ♦ v

Table of Contents

Notice to Canadian Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Notice to U.S. Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Notice to Customers in EU Countries . . . . . . . . . . . . . . . . . . . . . . iii

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

GETTING STARTED

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Before you begin using the console . . . . . . . . . . . . . . . . . . . . . . . 3

Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Console Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Console Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Console Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handset and Cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Keyboard Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Softkeys (F1 – F12). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Starting and Closing the Mitel 5550 IP Console . . . . . . . . . . . . . . . . . 8

Tools for System Programming and Maintenance . . . . . . . . . . . . 8

Adjusting the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Console Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Console Keypad and Handset Cradle. . . . . . . . . . . . . . . . . . . . . . 9

Handset/Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Console Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Console Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CALL HANDLING BASICS

Handling Calls in the Queued Calls Area . . . . . . . . . . . . . . . . . . . . . 13

Accessing the Queued Calls Displays . . . . . . . . . . . . . . . . . . . . 13

Monitoring Incoming, Held, and Transferred Calls . . . . . . . . . . . 13

Selecting Calls from the Queued Calls Displays. . . . . . . . . . . . . 14

Adding Notes to Calls in the Queued Calls Display . . . . . . . . . . 14

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering Calls on a “First-come, First-served” or Line-Priority Ba-

sis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Selectively Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Answering calls using softkeys . . . . . . . . . . . . . . . . . . . . . . . 16

Answering calls from the Incoming Calls display . . . . . . . . . 17

Dialing Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Leaving a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Placing an Outside Call for an Extension . . . . . . . . . . . . . . . . . . 18

Other Ways of Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Transferring (Extending) Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Reaching a Busy Number or an Extension with Do Not Disturb Ac-

tivated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Introducing the Caller before Completing the Transfer . . . . . . . . 21

Transferring a Call to a Voice Mailbox . . . . . . . . . . . . . . . . . . . . 21

Transferring a Call to an Outside Number. . . . . . . . . . . . . . . . . . 21

Retrieving a Transferred Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Holding Calls and Retrieving Held Calls . . . . . . . . . . . . . . . . . . . . . . 23

Annotating Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Placing a Conference on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Recovering a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

ADVANCED FEATURES

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Bulletin Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Searching the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . 32

Calling, Transferring, and Picking Up Calls in the Busy Lamp Field

Editing the BLF List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call Answering Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Incoming Calls Threshold / Screen Pop. . . . . . . . . . . . . . . . . . . . . . . 36

Cancel Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Others manual(s) of Mitel 5550 IP Console

Mitel 5550 IP Console Quick start guide - German - 2 pages

Mitel 5550 IP Console User Manual - Dutch - 86 pages

Mitel 5550 IP Console Quick start guide - Dutch - 2 pages

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Mitel 5550 IP Console Manual

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