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Glossar
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Rufverteilungsgruppe
Einer Gruppe zugewiesene Nebenstellen mit einer gemeinsamen (Pilot-)Nummer und eigenen
Nebenstellennummern. Ein an eine Rufverteilungsgruppe gerichteter eingehender Anruf löst
bei der ersten verfügbaren Nebenstelle einen Klingelton aus.
LDN (Listed Directory Number, Eingetragene Verzeichnisnummer)
Tasten zur Anrufabwicklung, mit denen die Reihenfolge bestimmt werden kann, in der Anrufe
von außerhalb der Telefonanlage angenommen werden.
Telefonanlage (Private Automatic Branch Exchange, PABX)
Telefonvermittlungssystem zur Verwendung in einem Unternehmen.
Rückruf
Ein Anruf, der zurück an die Konsole geht, nachdem dieser an eine besetzte oder nicht
antwortende Nebenstelle umgeleitet wurde.
Software
Die zum Ausführen des Systems erforderlichen Routinen, Programme und Anweisungen.
Leitung
Eine Leitung (Amtsleitung) ist die externe Kommunikationsverbindung zwischen zwei
Vermittlungssystemen. Diese Verbindung kann zwischen einem oder mehreren Telefonsystemen
(Telefonanlagen) oder der Telefonanlage und den Geräten der Zentrale bestehen.
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