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4. Image Quality Troubleshooting
If an image quality problem occurs, replace the toner cartridge and drum cartridge with
new ones, and then determine whether the cause of the problem is due to one of the car-
tridges or another part of the main unit.
Symptom Cause Remedy
Blank print
0951o211
Faulty PC drum
Replace the drum cartridge.
Improper laser exposure
Replace the print head unit.
Replace the master board
(PWB-A).
Replace the controller control
board.
Poor developing bias
Replace the master board
(PWB-A).
Replace the controller control
board.
Black print
0951o213
Improper laser exposure
Replace the print head.
Replace the controller control
board.
Improper charging
Replace the master board
(PWB-A).
Replace the controller
control board
White spots
0951o220
Damp paper
Change the paper.
Poor image transfer
Replace the Second image
transfer roller.
Replace the master board
(PWB-A).
Replace the transport image
transfer belt unit.
Replace the controller control
board.
168


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