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Miele WSR863 Manual

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Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-GB M.-Nr. 11 360 060
Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Touch display and sensor controls........................................................................ 14
Main menu............................................................................................................. 15
Examples on how to operate the machine............................................................ 16
Before using for the first time ............................................................................ 18
Protective foil and stickers removal ..................................................................... 18
Miele@home .......................................................................................................... 19
1. Set the language ............................................................................................... 20
2. Setting up Miele@home .................................................................................... 20
3. Set clock format ................................................................................................ 21
4. Remove the transit bars .................................................................................... 21
5. Commissioning TwinDos................................................................................... 22
6. Start the calibration programme........................................................................ 25
Washing environmentally and economically .................................................... 26
Energy and water consumption ............................................................................ 26
Detergent............................................................................................................... 26
When drying with a tumble dryer .......................................................................... 26
EcoFeedback......................................................................................................... 27
1. Prepare the laundry......................................................................................... 28
2. Select a programme........................................................................................ 29
3. Select programme settings ............................................................................ 30
4. Load the washing machine............................................................................. 32
5. Add detergent .................................................................................................. 33
TwinDos................................................................................................................. 33
Detergent dispenser drawer .................................................................................. 35
CapDosing............................................................................................................. 37
6.Starting the programme ................................................................................. 39
Adding laundry during a programme sequence.................................................... 39
7.End of programme .......................................................................................... 40
Spinning................................................................................................................ 41
Final spin speed in the programme....................................................................... 41
Interim spin............................................................................................................ 42
Contents
3
Programme chart ................................................................................................ 43
Extra options........................................................................................................ 50
Quick ..................................................................................................................... 50
Eco ........................................................................................................................ 50
Water plus ............................................................................................................. 50
Extra rinse.............................................................................................................. 50
SingleWash............................................................................................................ 50
Pre-wash ............................................................................................................... 50
Soak ...................................................................................................................... 51
Intensive ................................................................................................................ 51
AllergoWash .......................................................................................................... 51
Extra gentle ........................................................................................................... 51
Extra quiet ............................................................................................................. 51
Rinse hold.............................................................................................................. 51
Wash programme chart - Extras........................................................................ 52
Programme sequence......................................................................................... 54
Changing the programme sequence ................................................................ 57
Cancelling a programme ....................................................................................... 57
Interrupting a programme...................................................................................... 57
Changing a programme (safety lock) .................................................................... 57
Garment care label symbols............................................................................... 58
Favourite programmes........................................................................................ 59
Creating favourites ................................................................................................ 59
Washing assistant ............................................................................................... 60
Timer..................................................................................................................... 61
SmartStart ............................................................................................................. 62
Detergent ............................................................................................................. 63
The correct detergent............................................................................................ 63
Water softeners ..................................................................................................... 63
Dispensing aids ..................................................................................................... 63
Fabric conditioner and liquid starch...................................................................... 63
Recommended Miele detergents .......................................................................... 65
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010...... 66
Contents
4
Cleaning and care ............................................................................................... 67
Cleaning the external casing and the control panel .............................................. 67
Cleaning the detergent dispenser drawer ............................................................. 67
Cleaning the drum (Hygiene info) .......................................................................... 69
TwinDos maintenance ........................................................................................... 69
Cleaning the water inlet filter................................................................................. 70
Problem solving guide ........................................................................................ 71
The programme does not start.............................................................................. 71
Fault message after a programme has been interrupted. ..................................... 72
Fault message at the end of a programme ........................................................... 73
Messages or faults with the TwinDos system ....................................................... 75
Problems with TwinDos ......................................................................................... 76
General problems with the washing machine ....................................................... 77
An unsatisfactory wash result ............................................................................... 79
The door will not open........................................................................................... 80
Opening the door in the event of a blocked drain outlet and/or power cut .......... 81
Service.................................................................................................................. 83
Contact in case of malfunction ............................................................................. 83
Optional accessories............................................................................................. 83
Warranty ................................................................................................................ 83
Installation............................................................................................................ 84
Front view.............................................................................................................. 84
Rear view............................................................................................................... 85
Installation surface ................................................................................................ 86
Transporting the washing machine to its installation site...................................... 86
Removing the transit bars ..................................................................................... 86
Re-fitting the transit bars....................................................................................... 88
Levelling the machine............................................................................................ 89
Screwing out and adjusting the feet................................................................. 89
Installing under a continuous worktop ............................................................. 90
Washer-dryer stack .......................................................................................... 90
The water protection system................................................................................. 91
Connection to the water supply ............................................................................ 93
Water drainage ...................................................................................................... 95
Electrical connection ............................................................................................ 96
Consumption data............................................................................................... 98
Note for test institutes ........................................................................................... 99
Technical data.................................................................................................... 100
Conformity declaration........................................................................................ 101
Data sheet household washing machines........................................................... 102
Contents
5
Settings .............................................................................................................. 104
Selecting settings................................................................................................ 104
Changing a setting .............................................................................................. 104
Closing the settings menu................................................................................... 104
Controls / Display ............................................................................................ 105
Language .................................................................................................... 105
Consumption.................................................................................................. 105
Code............................................................................................................... 105
Memory .......................................................................................................... 106
Clock display.................................................................................................. 106
Volume............................................................................................................ 106
Display brightness.......................................................................................... 106
Temperature unit............................................................................................. 106
"Display" off status......................................................................................... 106
Programme sequence ......................................................................................... 107
TwinDos.......................................................................................................... 107
Soiling............................................................................................................. 107
Water plus level .............................................................................................. 107
Maximum rinse level....................................................................................... 108
Soak duration ................................................................................................. 108
Longer Pre-wash Cottons .............................................................................. 108
Gentle action .................................................................................................. 108
Anti-crease ..................................................................................................... 108
Network ............................................................................................................... 109
Miele@home ................................................................................................... 109
SmartGrid ....................................................................................................... 110
Remote control............................................................................................... 110
RemoteUpdate ............................................................................................... 111
Appliance parameters ......................................................................................... 112
Legal information............................................................................................ 112
Copyrights and Licences................................................................................ 112
Installation requirements ..................................................................................... 113
Low water pressure ........................................................................................ 113
Suds cooling................................................................................................... 113
Temperature reduction ................................................................................... 113
Detergents and care products ......................................................................... 114
Detergent............................................................................................................. 114
Specialist detergents.................................................................................... 115
Fabric care.................................................................................................... 116
Additives....................................................................................................... 116
Machine care....................................................................................................... 116
Caring for the environment
6
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible for deleting any personal data that
may be stored on the appliance being
disposed of. Please ensure that your
old appliance poses no risk to children
while being stored prior to disposal.
Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installa-
tion, use and maintenance. This prevents both personal injury and
damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
This washing machine is intended for use in domestic households
and similar working and residential environments.
The washing machine is not intended for outdoor use.
It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.
Warning and Safety instructions
8
The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the con-
sequences of incorrect operation.
Safety with children
Children under 8 years of age must be kept away from the wash-
ing machine unless they are constantly supervised.
Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
Children must not be allowed to clean or maintain the washing
machine unsupervised.
Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
Please observe the instructions in “Installation” and “Technical
data”.
Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
Warning and Safety instructions
9
Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.
Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
Warning and Safety instructions
10
If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
The Miele “Water protection system” protects from water damage
provided the following conditions are met:
– the machine is correctly plumbed in and connected to the electri-
city supply.
– if a fault or damage has been identified, the machine must be ex-
amined by a competent person before further use, and repaired if
necessary.
The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
The machine must not be used in a non-stationary location (e.g.
on a ship).
Do not make any alterations to the machine, unless authorised to
do so by Miele.
Warning and Safety instructions
11
Correct use
Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds con-
tainer, drum), which in turn can result in damage to the laundry.
Warning and Safety instructions
12
Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has dis-
sipated.
The maximum load for this washing machine is 9 kg (dry weight).
See the “Programme chart” for the maximum recommended loads
for individual programmes.
If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele.co.uk or from Miele. Strictly observe the
instructions on the packaging.
Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and ex-
plosion hazard.
Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.
Warning and Safety instructions
13
Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.
Accessories
Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, warranty, performance and product li-
ability claims will be invalidated.
A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.
Operating the washing machine
14
Control panel
a
Sensor
To go back a level in a menu.
b
Touch display
c
Start/Stopsensor control
Touching the Start/Stopsensor control starts the selected programme or can-
cels a programme that has already been started. The programme can be star-
ted as soon as the sensor control is flashing on and off. The sensor control
lights up constantly once the programme has started.
d
Optical interface
This is used by the Service department as a transmission point.
e
Sensor
For switching the washing machine on and off. To save energy, the washing
machine will switch off automatically. This occurs 15minutes after the end of
the programme/anti-crease phase, or after being switched on if no further se-
lection is made.
Touch display and sensor controls
The and Start/Stop sensors and the sensors in the display react to finger tip
contact.
The touch display can be scratched by pointed or sharp objects, e.g. pens.
Only touch the display with your fingers.
Operating the washing machine
15
Main menu
After switching on the washing machine
the main menu will appear in the dis-
play.
You access all the important sub-
menus from the main menu.
Touch the sensor at any time to re-
turn to the main menu. Values set pre-
viously are not saved.
11:02
Programmes Favourites MobileStart
Help
Main menu page 1
You can scroll to the second page of
the main menu by swiping your finger
across the display.
11:02
Washing
assistant
Maintenance Settings
Help
Main menu page 2
Programmes
You can select the various wash pro-
grammes.
Favourites
You can save up to 12 of your own cus-
tomised wash programmes (see “Fa-
vourites”).
MobileStart
MobileStart enables you to operate your
washing machine remotely with the
Miele@mobile app.
The Remote controlsetting must be
switched on.
Touch the MobileStartsensor control and
follow the instructions in the display.
Washing assistant
The Washing assistant provides a step-
by-step guide to selecting the optimum
wash programme for your laundry (see
“Washing assistant”).
Maintenance
Maintenance options for the TwinDos
system and the Clean machinepro-
gramme are located in the Mainten-
ancemenu (see “Cleaning and care”).
Settings
You can alter the washing machine’s
electronics to suit changing require-
ments in the Settings menu (see “Set-
tings”).
Operating the washing machine
16
Examples on how to operate
the machine
Option lists
Programmesmenu (single selection)
11:02
2:39
2:59
1:59
1:09h
h h
h
Cottons
Cottons Delicates
Minimum iron
Programmes
Help
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select a wash programme, touch a
programme name.
The display will change to the standard
menu for that programme.
Extrasmenu (multiple selection)
11:02
Quick
Eco
Water plus
Extra rinse
Extras
OK
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select Extras, touch one or several
sensor controls with Extras.
Currently selected Extras are marked
orange.
To deselect an Extra, simply touch the
Extrasensor control again.
Touch the OKsensor control to activate
all selected Extras.
Operating the washing machine
17
Setting numerical values
You can set numerical values in some
menus.
12 00
11 59
10 58
13 01
14 02
Clock display
OK
Enter the numbers by swiping up or
down. Place your finger on the number
that you want to change and move your
finger in the direction you want. Touch
the OKsensor control to accept the set
numerical value.
Tip: Briefly touching the numbers will
bring up the numerical keypad. Once a
valid number has been entered, the
OKsensor control will be highlighted
green.
Pull-down menu
The pull-down menu can be used to
display information, e.g. about a wash
programme.
11:02
40 °C 1600
1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectednot selected
 Timer  Save
rpm
Touch the top edge of the screen in the
middle and drag down with your finger.
Help display
Help appears along the bottom line of
the display in the main menu and the
Programmes menu.
Touch the Helpsensor control to dis-
play the text.
Touch the Closesensor control to re-
turn to the previous screen.
Exiting a menu
Touch the sensor control to return
to the previous screen.
Entries made before this which have not
been confirmed withOK will not be
saved.
Before using for the first time
18
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.
Protective foil and stickers re-
moval
Remove:
– The protective foil from the door
– Any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Remove the detergent cart-
ridges and the drain hose el-
bow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Pull open the door.
Take the two cartridges and the el-
bow piece out of the drum.
Shut the door with a gentle swing.
Before using for the first time
19
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
– a WiFi network
– the Miele@mobile App
– a Miele user account. The user ac-
count can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is connec-
ted to your WiFi network you can use
the App, for example, to carry the fol-
lowing activities:
– Operate your washing machine re-
motely
– Access information about the operat-
ing status of your washing machine
– Access information about a pro-
gramme sequence on your washing
machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing ma-
chine in its final location, ensure the
signal strength is sufficient for your
WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele@mobile app
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not avail-
able in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
The Miele@mobile App is available to
download free of charge from the Apple
App Store
®
or from the Google Play
Store™.
Before using for the first time
20
Switch on the washing ma-
chine
Press the button.
The welcome screen will light up.
The display will guide you through the
6steps of the initial commissioning
process.
1. Set the language
You will be asked to select the language
you require for the display. It is possible
to change the language at any time via
the settings menu.
english (GB)
Language
english (US)
español
français (F)
français (CA)
hrvatski
OK
Scroll to the left or the right until the
language you want appears.
Touch the sensor for the language
you want.
The selected language will be high-
lighted in orange and the display will
change to the menu for setting up
Miele@home.
2. Setting up Miele@home
Skip
Continue
Set up "Miele@home"?
To set up Miele@home now: Touch
the Continuesensor control.
Tip: To postpone setup until later:
Touch the Skipsensor control. The fol-
lowing message will then appear in the
display:
It is possible to set up later in "Settings" /
"TwinDos".
Confirm with the OKsensor control.
Via WPS Via App
Which connection method do you
want to use?
Select the connection method you
wish to use.
You will then be guided by the display
and the Miele@mobile app.
Before using for the first time
21
3. Set clock format
The time of day can be displayed in 12-
hour or 24-hour clock format.
Select the clock format you want and
confirm this with the OKsensor con-
trol.
The display will then bring up the
screen for setting the time of day.
Setting the time
This message only appears if the
washing machine has not yet been
connected to a WiFi network.
The time of day is set automatically
when a connection is established with
a WiFi network.
12 00
11 59
10 58
13 01
14 02
Clock display
OK
Place your finger on the number that
you want to change and move your
finger in the direction you want.
Confirm with the OKsensor control.
4. Remove the transit bars
Damage resulting from failure to
remove the transit bars.
Failure to remove the transit bars can
result in damage to the washing ma-
chine and to adjacent cabinetry or
appliances.
Remove the transit bars as described
in “Installation and connection”.
Touch the OKsensor control to con-
firm that the transit bars have been
removed.
The following message will then appear
in the display:
Remove transit bars and observe "Warn-
ing and Safety instructions" and "Before us-
ing for the first time" in the operating instruc-
tions.
Confirm the message with the
OKsensor control.
The display will then change to the
screen for setting up TwinDos.
Before using for the first time
22
5. Commissioning TwinDos
Skip Continue
Set up "TwinDos"?
Touch the Continuesensor control to
set TwinDos up straight away.
Tip: To postpone setup until later:
Touch the Skipsensor control. The fol-
lowing message will then appear in the
display:
It is possible to set up later in "Settings" /
"TwinDos".
Confirm with the OKsensor control.
Settings for compartment
The procedure for Miele UltraPhase 1
and Miele UltraPhase 2 is described be-
low. The procedure for other detergents
is similar.
No agent
Agent for comp. 
Miele
UltraPhase 1
Universal
detergent
Colour
detergent
Delicates
detergent
Delicates/
Woollens
OK
11:02
Touch the Miele UltraPhase 1sensor
control.
The following message will then appear
in the display:
Please enter the dosing recommendation
of your detergent for a wash with normal
soiling. Take note of your water hardness
level.
The dispensing quantity for
UltraPhase1 is preset for (hard-
ness level II).
58
57
56
59
60
Dosage for comp. 
ml
OK
11:02
Confirm the preset value with the
OKsensor control, or change the
value.
UltraPhase1
Hardness level I 46ml
Hardness level II 58ml
Hardness level III 70ml
The following appears in the display:
Insert container 
Before using for the first time
23
Remove the foil from the detergent
cartridge.
Open the access panel for TwinDos.
Push the UltraPhase1 detergent
cartridge into compartment1 until it
locks into position.
The following message appears in the
display:
Now enter the settings for UltraPhase 2
Before using for the first time
24
Settings for compartment
The dispensing quantity for
UltraPhase2 is preset for (hard-
ness level II).
45
44
43
46
47
Dosage for comp. 
ml
11:02
OK
Confirm the preset value with the
OKsensor control, or change the
value.
UltraPhase2
Hardness level I 36ml
Hardness level II 45ml
Hardness level III 54ml
The following appears in the display:
Insert container 
Remove the foil from the detergent
cartridge.
Push the UltraPhase2 detergent
cartridge into compartment2 until it
locks into position.
When the cartridge is pushed in, the
display message switches to:
"TwinDos" is set up. Changes can be
made in "Settings" / "TwinDos".
Confirm with the OK sensor.
Close the TwinDos access panel.
The display will then change to the
screen for the calibration programme.
Before using for the first time
25
6. Start the calibration pro-
gramme
For optimum water and energy con-
sumption and excellent wash results, it
is important to calibrate the washing
machine.
To do this, the Cottonsprogramme
must be run without laundry.
No other programmes can be started
until calibration has been carried out.
The following message will then appear
in the display:
Open the stopcock and start the Cottons
90°C programme with an empty drum
Confirm with the OKsensor control.
The display will then change to the
standard display for the Cottonspro-
gramme.
11:02
90 °C 1600
1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectedWhites
 Timer  Save
rpm
Touch the Start/Stopsensor control.
The calibration programme then starts.
It will take approximately 2hours.
At the end of the programme the follow-
ing message will appear in the display:
Set up complete
Take hold of the door and pull it
open.
Tip: Leave the door slightly open to al-
low the drum to dry.
Switch the washing machine off with
the control.
Washing environmentally and economically
26
Energy and water consumption
– To get the most out of your machine,
load the maximum dry load for the
programme you are using.
The energy and water consumption
will be the lowest in relation to the
size of the load.
– When smaller amounts of laundry are
washed, the automatic load control
system will reduce the amount of wa-
ter and energy used.
– Use the Express20 programme for
small, lightly soiled loads.
– Modern detergents make it possible
to wash at lower temperatures (e.g.
20°C). Using lower temperature set-
tings will save energy.
– Washing at low temperatures and/or
using liquid detergents can cause
bacteria and odours to build up in the
washing machine. Miele therefore re-
commends cleaning the washing ma-
chine once every month.
The washing machine reminds you to
do so with the following message in
the display: Hygiene info: Select "Main-
tenance" and run the "Clean machine"
programme..
Detergent
– For precise dispensing use automatic
detergent dispensing.
– Adjust the dosage to the degree of
soiling of the laundry.
– Do not exceed the amounts of deter-
gent recommended by the manufac-
turer on the packaging.
When drying with a tumble
dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.
Washing environmentally and economically
27
EcoFeedback
You can view information about the en-
ergy and water consumption of your
washing machine with the pull-down
menu.
The following information will appear in
the display:
– An estimate of the energy and water
consumption before the programme
begins.
– The actual energy and water con-
sumption during the programme or at
the end of the programme.
11:02
40 °C 1600
1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectednot selected
 Timer  Save
rpm
Open the pull-down menu.
1. Estimate
The estimated energy and water con-
sumption levels will be displayed as a
bar chart on the right-hand side.
The more bars visible, the higher the
energy or water consumption.
The estimate will vary depending on the
wash programme, temperature and any
Extras selected.
2. Actual consumption
You can view the actual amount of en-
ergy and water used by a programme
both during and at the end of the pro-
gramme.
The costs can also be displayed. See
“Settings - Consumption” for more de-
tailed information on costs.
The consumption will alter as the pro-
gramme progresses.
If the door is opened or the machine
has switched off automatically at the
end of the programme, the data will
revert to the estimated consumption.
Tip: You can view the consumption
data for the last wash programme and
for total consumption (see “Settings,
Consumption”).
1. Prepare the laundry
28
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any foreign objects.
Sort the laundry
Sort the laundry by colour and by
care label. Most garments have a tex-
tile care label in the collar or side
seam.
Tip: Dark textiles often contain excess
dye and should be washed separately
several times before being included in a
mixed load. Always wash whites and
coloureds separately.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using
a soft, colourfast cloth. Do not rub.
Tip: Stains (e.g. blood, egg, coffee, tea)
can be pre-treated using some handy
tricks which can be found in the Miele
guide to laundry care.
Damage due to solvent-based
cleaning agents
Cleaning agents containing benzine,
stain remover, etc., can damage
plastic parts.
When pre-treating textiles, make sure
that any plastic parts (e.g. buttons)
do not come into contact with clean-
ing agent.
Risk of explosion due to solvent-
based cleaning agents.
When using solvent-based cleaning
agents, an explosive mixture may
develop.
Never use solvent-based cleaning
agents in the washing machine.
General tips
– Curtains: Remove lead weights first
or place in a laundry bag.
– Underwiring and collar stiffeners: Any
loose wiring in bras, shirt collar
stiffeners, etc. should be removed or
sewn in.
– Close any zips, attach velcro fasten-
ers, fasten hooks and eyes etc. be-
fore washing.
– Fasten duvet covers, pillow cases
etc. to prevent small items from being
rolled up inside them.
Do not wash any items in this washing
machine which are specified by the
manufacturer as not washable on the
care label ( symbol).
2. Select a programme
29
Selecting a programme
Touch the Programmes sensor.
11:02
2:39
2:59
1:59
1:09h
h h
h
Cottons
Cottons Delicates
Minimum iron
Programmes
Help
Scroll to the right of the display until
the programme you want appears.
Touch the sensor for that programme.
The display will then change to show
the Overview menu.
11:02
40 °C 1600
2:39
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectedColors
 Timer  Save
rpm
There are 3 different ways of selecting
a programme.
1. Favourites
2. Washing assistant
3. MobileControl
3. Select programme settings
30
Selecting a temperature
You can alter the preset temperature
of a wash programme.
The temperatures reached inside the
washing machine might not be the
same as the temperatures selected.
Perfect wash results are achieved
through a combination of energy use
and wash duration.
Touch the Temperaturesensor.
Select the desired temperature.
The display will change to the Over-
viewmenu.
Selecting a spin speed
You can alter the preset spin speed of
a wash programme.
Touch the Spin speed sensor.
Select the spin speed you want.
The display will then change to show
the Overview menu.
Activating TwinDos
TwinDos dispensing is automatically
activated for all programmes in which
dispensing is possible.
1. Switch TwinDos on or off
Touch the TwinDos sensor and select
Off or On.
2. Select the detergent
When using Miele's 2-phase system
you must set the colour of the laundry.
Select Whites for loads of white items,
or Colours for loads containing col-
oured items.
If using a different type of detergent,
this must be selected.
Select compartment or .
Tip: Only those detergents that can be
used with the programme are dis-
played.
3. Selecting the degree of soiling
The display will ask you to enter the de-
gree of soiling of the laundry.
Select Light, Normal or Heavy.
Confirm your selection with the
OKsensor control.
Automatic dispensing is now switched
on.
The display will change to the Over-
viewmenu.
See “5.Adding detergent – TwinDos”
for more information.
3. Select programme settings
31
Selecting Extras
You can supplement the wash pro-
grammes with Extras.
Touch the Extrassensor control.
Select one or more Extras.
Not all Extras can be used with every
programme, e.g. Eco and Quick. Extras
that cannot be combined are blended
out and cannot be selected.
Confirm with the OKsensor control.
The display will change to the Over-
viewmenu.
See “Extras” for further information.
Activating CapDosing
You can use CapDosing with this
wash programme.
Touch the CapDosing sensor.
The types of capsules which can be
used with the programme will appear in
the display.
Select the type of capsule you want.
CapDosing is now active.
The display will then change to show
the Overview menu.
See “5.Add detergent – CapDosing” for
more information.
Selecting stains
In order to clean stained laundry more
effectively, you can choose from a list
of various types of stains. The wash
programme will then adapt to the type
of stain selected.
Touch the Stainssensor control.
Select the types of stains in your load
from the list.
Confirm your selection with the
OKsensor control.
With some stains, helpful information
will also appear in the display when
they are selected.
Confirm the information with the
OKsensor control.
The display will change to the Over-
viewmenu.
Timer
You can use the Timer to set the finish
time or the start time for a wash pro-
gramme.
See “Timer” for further information.
4. Load the washing machine
32
Open the door
Take hold of the door and pull it
open.
Check the drum for pets or foreign
objects before loading it with laun-
dry.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this reduces cleaning efficiency and
causes creasing.
Unfold the laundry and load loosely
into the drum.
Mixing both large and small items
gives better wash results and also
helps distribute the load evenly during
spinning.
Tip: The maximum load for the pro-
gramme selected will appear in the pull-
down menu.
Close the door
Make sure that no items are caught
between the door and the seal.
Shut the door with a gentle swing.
5. Add detergent
33
There are several options for adding de-
tergent.
TwinDos
The washing machine has the TwinDos
system.
TwinDos has to be activated as de-
scribed in “Before using for the first
time”.
How UltraPhase1 and UltraPhase2
work
UltraPhase1 is a liquid detergent which
dissolves dirt and removes the most
common stains. UltraPhase2 is a
bleaching agent and removes stubborn
stains. For the best washing result,
these two agents are dispensed at sep-
arate times during the washing process.
UltraPhase1 and UltraPhase2 clean
white and coloured fabrics thoroughly.
UltraPhase1 and UltraPhase2 single-
use cartridges are available to order
from Miele, your Miele dealer or via the
Miele online shop.
Activating TwinDos dispensing
TwinDos dispensing is automatically ac-
tivated for all programmes in which dis-
pensing is possible.
Tip: The detergent dispensing quanti-
ties are pre-set. If too much foam builds
up, the dispensing quantity can be re-
duced via the Settings, Programme se-
quence, TwinDos menu.
Changing TwinDos dispensing
You can change the suggested colour
composition of the laundry.
Touch the TwinDos sensor and select
the colour composition of your laun-
dry.
Deactivating TwinDos dispensing
Touch the TwinDos sensor.
Touch the Off sensor.
Removing the cartridges
Press the yellow button above the
cartridge to release the lock.
Pull out the cartridge.
5. Add detergent
34
Level of soiling
The level of soiling in laundry is split
into three settings:
– Light
No visible soiling or stains
– Normal
Visibly soiled and/or just a few slight
stains
– Heavy
Heavily soiled and/or stains clearly
visible.
The dispensing amount for TwinDos
and the amount of water required for
rinsing is pre-set for the Normal level
of soiling.
Touch the TwinDos sensor to select a
different level of soiling.
The amount of detergent and water will
be adjusted to suit the selected level of
soiling.
Some programmes will not let you set
the level of soiling. These programmes
are designed for lightly soiled laundry
only.
Using other methods to remove
stains
If you wish to use additional methods of
stain removal, you have the following
options:
– Using the Booster cap and activating
the CapDosing.
– Add stain remover to the com-
partment.
5. Add detergent
35
Detergent dispenser drawer
Any detergent suitable for automatic
front loading washing machines can be
used. Please observe the instructions
for use and dosage on the detergent
packaging.
Ensure that TwinDos dispensing is
deactivated.
Adding detergent
Pull out the detergent drawer and add
detergent to the compartments.
Detergent for the pre-wash
Detergent for the main wash and
soaking
Fabric softener, liquid starch, or
capsules
Adding fabric conditioner
Add fabric conditioner or liquid starch
to the compartment. Do not ex-
ceed the maximum level mark.
It will be automatically dispensed in the
final rinse. At the end of the programme
a small amount of water remains in the
compartment.
If starching frequently, thoroughly
clean the dispenser compartment,
especially the siphon tube, regularly.
5. Add detergent
36
Tips on dosing
Adjust the detergent dosage to the level
of soiling of the laundry and the size of
the load. Reduce the amount of deter-
gent with smaller loads (e.g. reduce the
amount of detergent by ⅓ when wash-
ing a half load).
Too little detergent:
– Results in laundry not being cleaned
properly and may cause it to become
grey and hard to the touch over time.
– Can lead to a build-up of mould in
the washing machine.
– Results in grease not being com-
pletely removed from the laundry.
– Can lead to limescale deposits on the
heater elements.
Too much detergent
– Causes poor wash, rinse, and spin
results.
– Causes higher water consumption as
an extra rinse cycle is automatically
activated.
– Is a greater burden on the environ-
ment.
Using liquid detergent with a pre-
wash
Liquid detergent cannot be used for the
main wash if the pre-wash has been se-
lected.
Use TwinDos dispensing if you are ac-
tivating the pre-wash.
Using detergent tablets or pods
Always put detergent tablets or pods
directly in the drum with the laundry.
They cannot be added via the detergent
dispenser drawer.
See “Detergent” for further information.
5. Add detergent
37
CapDosing
If you selected CapDosing when setting
the programme, detergent will be dis-
pensed via the capsule for this wash
programme.
Only one capsule can be selected per
wash programme.
Three different types of capsule are
available:
= Fabric care (e.g. fabric condi-
tioner, proofing agent)
= Additives (e.g. detergent en-
hancer)
= Detergent (for the main wash
only)
Depending on the setting selected, the
detergent, additive of fabric care agent
will be dispensed via the capsule.
Each capsule contains the correct
amount for one wash cycle.
Caps are available to order from Miele
or from the Miele online shop (see the
end of this booklet for contact details).
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are swal-
lowed or come into contact with
skin.
Keep capsules out of the reach of
children.
Inserting a capsule
Open the detergent dispenser drawer.
Open the lid of the / compart-
ment.
Press the capsule in firmly.
5. Add detergent
38
Close the lid and press it firmly shut.
Close the detergent dispenser
drawer.
The capsule is opened by the act of
inserting it in the detergent dispenser
drawer. The contents can run out of
the capsule if you then remove it
from the drawer before it is used.
Dispose of opened capsules.
The wash programme will dispense the
contents of the capsule at the correct
time.
Water intake to the compartment
is solely via the capsule.
Do not add any additional fabric con-
ditioner to the compartment.
Remove the empty capsule at the
end of the programme.
For technical reasons a small amount
of water will remain in the capsule.
6.Starting the programme
39
Starting the programme
The programme can be started when
the Start/Stopsensor control is flashing
on and off.
Touch the Start/Stopsensor control.
The door will lock and the programme
will start.
The programme status will appear in
the display.
11:02
Cottons
Status
Time left
h2:27
Main wash
Add laundry
The washing machine will keep you up-
dated on the programme status and the
time remaining for the programme to
run.
If a delay start period has been selec-
ted, this will count down in the display
until the programme starts.
Energy savings
After 10minutes, the indicators dim.
The Start/Stop sensor flashes slowly.
To reactivate the indicators:
Touch the Start/Stop sensor (this
does not have any effect on a pro-
gramme that is running).
Adding laundry during a pro-
gramme sequence
Laundry can be added or removed at
any time.
Touch the Add laundrysensor con-
trol.
The following appears in the display:
Please wait
The programme will stop and the door
will unlock.
The following appears in the display:
11:02
Cottons
Status
Add laundry
The door can be opened.
Open the door and add or remove
laundry.
Close the door.
Touch the Start/Stopsensor control.
The programme will continue.
Laundry cannot usually be added or re-
moved if:
– The suds temperature is above 55°C
– The water inside the drum is above a
certain level
7.End of programme
40
End of programme
The door remains locked during the
anti-crease phase and Finish/Anti-crease
and Unlock with "Start/Stop" appear in
the display.
Touch the Start/Stopsensor control.
The door will unlock.
Tip: The door unlocks automatically at
the end of the anti-crease phase.
Take hold of the door and pull it
open.
Remove the laundry.
Items left in the drum could discolour
other items in the next wash or be-
come discoloured themselves.
Remove all items from the drum.
Check the folds in the door seal for
any small articles, e.g. buttons, which
might be lodged there.
Tip: Leave the door slightly open to al-
low the drum to dry.
Switch the washing machine off with
the control.
If applicable, remove the used cap-
sule from the detergent dispensing
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
Spinning
41
Final spin speed in the pro-
gramme
When a programme is selected, the op-
timum spin speed for this wash pro-
gramme is shown in the display.
A faster spin speed can be selected for
certain wash programmes.
The highest selectable spin speed is in-
dicated in the table.
Programme rpm
Cottons 1600
Cottons 1400
Minimum iron 1200
Delicates 900
QuickPowerWash 1600
Automatic plus 1400
Woollens 1200
Silks 600
Express 20 1200
Shirts 900
Denim 900
Dark garments 1200
Sportswear 1200
Trainers 600
Outerwear 800
Proofing 1000
Down filled items 1200
Down duvets 1200
Pillows 1200
Cottons hygiene 1600
Curtains 600
First wash 1200
Separate rinse 1600
Starch 1200
Drain/Spin 1600
Maintenance wash 900
Spinning
42
Omitting the final spin (Rinse
hold)
Select the Rinse hold Extra.
If Rinse hold is selected, the laundry re-
mains in the water following the final
rinse cycle. This helps to prevent creas-
ing if the laundry is not going to be re-
moved from the drum immediately after
the end of the programme.
Ending a programme with a spin
cycle
The wash programme is set to the op-
timum spin speed. You can change the
spin speed.
Touch the Change spin speedsensor
control.
Select the desired spin speed.
Touch the Start/Stopsensor control
to start the final spin.
Ending a programme without a spin
cycle
Touch the Change spin speedsensor
control.
Select Spin speed 0rpm (no spin).
Touch the Start/Stopsensor control.
Interim spin
There is a spin cycle after the main
wash and between the rinses. A reduc-
tion in the final spin speed will also re-
duce the interim spin speed as appro-
priate.
Omitting the interim spin and
the final spin
Touch the Spin speed sensor.
Select the 0 rpm setting.
After the last rinse, the water will be
pumped away and the anti-crease
phase will switch in.
In some programmes an additional rinse
is introduced with this setting.
Programme chart
43
Cottons Cold to 90°C Max. load 9.0kg
Items Cotton, linen or mixed fibre fabric, e.g. table linen, towelling, under-
wear, T-shirts, etc.
Tip – The Cottons 60°C/40°Cprogramme has a shorter programme
duration, longer temperature holding times and higher energy con-
sumption than the Cottons /programme.
– Where particularly high levels of hygiene are required, please se-
lect a temperature of 60°C or higher.
Cottons / Max. load 9.0kg
Items Normally soiled cotton garments
Tip – These settings are the most efficient in terms of energy and water
consumption for washing cottons.
– With the actual wash temperature reached will be lower than
60°C although the wash performance is the same as with the
Cottons 60°C programme.
Note for test institutes:
The test programme conforms to EN 60456 and the energy label to Directive
1061/2010
TwinDos dispensing must be deactivated when carrying out comparison tests.
Minimum iron Cold to 60°C Max. load 4.0kg
Items Synthetic and mixed fibre textiles as well as easy care cotton
Tip Reduce the spin speed for fabric that creases easily.
Delicates Cold to 40°C Max. load 3.0kg
Items Delicate garments made from synthetic fibre, mixed fibre and vis-
cose
Tip Deselect the spin for items which crease easily.
Programme chart
44
QuickPowerWash 60°C–40°C Max. load 4.0kg
Items Lightly to moderately soiled garments which are also suitable for
washing in the Cottons programme
Tip A special saturation process and wash rhythm ensure that the laun-
dry is cleaned particularly quickly and thoroughly.
Automatic plus Cold to 40°C Max. load 6.0kg
Items Mixed loads of garments sorted according to colour which are suit-
able for the Cottons and Minimum ironprogrammes
Tip The wash parameters (e.g. water level, wash rhythm and spin speed)
are adjusted automatically in this programme to ensure the best
possible care and wash result for each item.
Woollens Cold to 40°C Max. load 2.0kg
Items Wool or wool blend fabric
Tip Reduce the spin speed for fabric that creases easily.
Silks Cold to 30°C Max. load 1.0kg
Items Silks and other handwashable fabrics with no wool content, e.g.
satin, lace and silk
Tip Place tights, bras etc. in a laundry bag.
Express 20 Cold to 40°C Max. load 3.5kg
Items Cotton garments that have hardly been worn or are only very lightly
soiled
Tip The QuickExtra is activated automatically.
Programme chart
45
Shirts Cold to 60°C Max. load 1.0kg/2.0kg
Items Shirts and blouses made of cotton and mixed fibre
Tip – Pre-treat collars and cuffs depending on the level of soiling.
– Wash silk shirts and blouses in the Silksprogramme.
– If the preset Pre-ironingExtra is switched off, the maximum load
capacity is increased to 2.0kg.
Denim Cold to 60°C Max. load 3.0kg
Tip – Wash denim inside out.
– Dark textiles often contain excess dye and should be washed sep-
arately several times before being included in a mixed load. There-
fore, wash light and coloured items separately.
– Close any zips, do up buttons, etc. before washing.
Dark garments Cold to 60°C Max. load 3.0kg
Items Black and dark items made of cotton or mixed fibres
Tip Wash inside out.
Sportswear Cold to 60°C Max. load 3.0kg
Items Sportswear such as singlets and leggings as well as microfibre and
fleece garments
Tip – Do not use fabric conditioner
– Follow the instructions on the care label
Programme chart
46
Trainers Cold to 40°C Max. 2 pairs of shoes
Items Sport shoes only (not leather shoes)
Tip – Follow the instructions on the care label.
– Coarse soiling should be brushed off first before washing.
– Close Velcro fasteners.
– Do not use fabric conditioner.
– Use the drying basket for tumble drying.
Outerwear Cold to 40°C Max. load 2.5kg
Items Performance outerwear (e.g. jackets and trousers) made from mem-
brane fabric such as Gore-Tex®, SYMPATEX®, WINDSTOPPER®,
etc.
Tip – Zip up or close any jackets with Velcro before washing.
– Do not use fabric conditioner.
– If required, these items can also be re-proofed using the Proof-
ingprogramme. Proofing after each wash cycle is not recommen-
ded.
Proofing 40°C Max. load 2.5kg
Items Treating microfibre fabric, ski wear or table linen made from mainly
synthetic fibres to provide a finish which is resistant to water and dirt
Tip – The items must be freshly laundered and spun or dried before
proofing.
– For best results, the items should be heat-treated afterwards. This
can be achieved by drying them in the tumble dryer or ironing
them.
Programme chart
47
Down filled items Cold to 60°C Max. load 2.0kg
Items Jackets, sleeping bags, pillows and other items with down filling
Tip – Remove air from the laundry before washing to prevent an excess-
ive build-up of foam. To do this either push the items into a narrow
laundry bag to compress them or tie them together with a wash-
able strap.
– Follow the instructions on the care label
Down duvets Cold to 60°C Max. load 2.5kg
1 down duvet 2.20mx2.00m
Items Quilts, duvets and pillows with feather or down filling
Tip – Remove air from the laundry before washing to prevent an excess-
ive build-up of foam. To do this either push the items into a narrow
laundry bag to compress them or tie them together with a wash-
able strap.
– Follow the instructions on the care label
Pillows Cold to 60°C 2pillows (40x80cm) or
1pillow (80x 80cm)
Items Washable pillows with synthetic filling
Tip – Remove air from the laundry before washing to prevent an excess-
ive build-up of foam. To do this either push the items into a narrow
laundry bag to compress them or tie them together with a wash-
able strap.
– Follow the instructions on the care label
Cottons hygiene 90°C to 60°C Max. load 9.0kg
Items Cotton or linen with direct skin contact or for items which have spe-
cial hygiene requirements, e.g. underwear, bed linen, encasing
products
Tip – Temperature holding times are longer than in the Cottonspro-
gramme.
– Follow the instructions on the care label.
Programme chart
48
Curtains Cold to 40°C Max. load 2.0kg
Items Curtains specified as machine-washable by the manufacturer
Tip – To remove dust, the Pre-wash Extra is selected automatically.
– For curtains which crease easily, reduce the spin speed or
deselect the spin.
– Remove weights from curtains
First wash Cold to 40°C Max. load 2.0kg
Items New items made of cotton, towelling and polyester fabric
Tip Use this programme to wash any manufacturing residues out of new
items.
Separate rinse Max. load 8.0kg
Items Rinsing hand-washed items
Tip Reduce the spin speed for items which crease easily.
Starch Max. load 8.0kg
Items Table cloths, serviettes and workwear that need starching
Tip – Reduce the spin speed for items which crease easily.
– Laundry that is to be starched should be washed but not treated
with fabric conditioner.
Drain/Spin –
Tip – Drain: Set the spin speed to 0rpm
– Make sure you select the appropriate spin speed
Programme chart
49
Maintenance
The washing machine has two maintenance programmes.
1. Clean machine for cleaning the washing machine.
2. Clean "TwinDos" for maintenance of TwinDos compartments /. See “Clean-
ing and care – TwinDos maintenance” for more details.
Maintenance wash 85°C No load
With frequent washing at low temperatures there is a danger of a build-up of
bacteria in the washing machine.
Cleaning the washing machine will significantly reduce bacteria, mould and
biofilm, as well as prevent the build-up of unpleasant odours.
Tip – Optimum results can be achieved by using Miele’s IntenseClean
washing machine cleaner. Alternatively, a universal powder deter-
gent can be used.
– Dispense the washing machine cleaner or universal detergent dir-
ectly in the drum.
– Do not load any laundry. The drum must be empty for the Clean
Machine programme.
Extra options
50
You can use the extra options buttons
to augment the wash programmes.
Quick
The programme duration is reduced.
Mechanical action and energy usage
are increased.
Eco
The Eco Extra helps to save energy. The
wash temperature is reduced and the
wash duration is increased in return.
The wash programme continues to
provide excellent results.
Water plus
The water level in the main wash and
the rinses will be increased.
You can select by how much the water
level is increased (see “Settings – Water
plus level”).
Extra rinse
An extra rinse can be activated to
achieve a better wash result.
SingleWash
For efficiently washing a very small load
(<1kg) in a normal wash programme.
The wash duration is reduced.
Please note the following advice:
– Use liquid detergent.
– Reduce the dosage to a maximum of
50% of the amount quoted for a
½load.
Pre-ironing
In order to reduce creasing, the laundry
undergoes a smoothing process at the
end of the programme. Reducing the
maximum load by 50% will achieve a
better result. Follow the instructions in
the display. Small loads achieve a bet-
ter result.
The garments must be suitable for dry-
ing in a tumble dryer  and suitable
for ironing .
Pre-wash
For laundry with large amounts of dirt,
e.g. dust and sand.
Extra options
51
Soak
For heavily soiled and stained items
with protein stains.
A duration of between 30minutes and
6hours in 30-minute increments can be
selected for the soak process. See
“Settings” for more information.
The factory default setting is
30minutes.
Intensive
For hard-wearing laundry that is very
heavily soiled. Cleaning efficiency is in-
creased through more intense mechan-
ical action and the application of more
heat energy.
AllergoWash
This option should be used where high
standards of hygiene are required. En-
ergy consumption is increased to
lengthen temperature holding times and
water consumption is increased to im-
prove rinsing efficiency. The items must
be suitable for drying in a tumble
dryer  and suitable for ironing
.
Extra gentle
Drum rotation and wash duration are re-
duced. Lightly soiled fabrics are
washed more gently.
Extra quiet
This option reduces noise levels during
the wash programme. Use this if you
want to wash during quiet periods (for
instance when children are sleeping).
The final spin is automatically reduced
to (Rinse hold). The programme
duration is increased.
Rinse hold
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps to prevent creasing if the
laundry is not going to be removed from
the drum immediately after the end of
the programme.
Not all Extras can be selected with
every programme. If an Extra is not
permitted for a wash programme it will
not be shown in the display. See
“Overview of wash programmes - Ex-
tras”.
Wash programme chart - Extras
52
Quick Eco Water plus Extra rinse SingleWash
Cottons
Cottons –
Minimum iron
Delicates
QuickPowerWash – – –
Automatic plus
Woollens – – – –
Silks – – – –
Express 20 – – – –
Shirts
Denim
Dark garments
Sportswear
Trainers – – – –
Outerwear –
Proofing – – – – –
Down filled items –
Down duvets –
Pillows –
Cottons hygiene –
Curtains –
First wash – –
Separate rinse – – – –
Starch – – – –
Wash programme chart - Extras
53
Pre-ironing Pre-wash Soak Intensive
Allergo-
Wash
Extra
gentle
Extra
quiet
Rinse
hold
–
– – – – – –
–
– – – – – –
– – – – – –
– – – – – –
–
–
–
–
– – – – – –
– – –
– – – – – – –
– – –
– – –
– – –
–
– –
– – – –
– – – – – – –
– – – – – – –
= can be selected = activated automatically
– = cannot be selected
Programme sequence
54
Main wash Rinses Spinning
Water
level
Wash
rhythm
Water
level
Rinses
Cottons
2-5
1,2,3
Cottons
2-5
2,3
Minimum iron
2-4
2,3
Delicates
2-4
2,3
QuickPowerWash 2
Automatic plus 
2-4
2, 3
Woollens 2
Silks 2
Express 20 1
Shirts
3-4
3
Denim
2-4
2,3
Dark garments
3-5
2,3
Sportswear
2-3
3
Trainers 2
Outerwear
3-4
3
Proofing – 1
Down filled items
4
3-4
3
Down duvets
3-4
3
Pillows
4
3-4
3
Cottons hygiene
3-5
2,3
Curtains
3-4
3
First wash
2-3
3
Separate rinse – – 2
Starch – –
Programme sequence
55
= low water level
= medium water level
= high water level
= intensive rhythm
= normal rhythm
= sensitive rhythm
= ultra sensitive rhythm
= handwash rhythm
= carried out
– = not carried out
This washing machine has fully elec-
tronic controls with automatic load con-
trol. The washing machine takes in the
right amount of water required for the
programme depending on the amount
of laundry and its absorbency rate.
The programme sequences outlined in
the chart are based on the basic pro-
gramme with a full load.
The washing machine programme se-
quence display shows which stage of
the programme has been reached.
Special features in the pro-
gramme sequence
Anti-crease:
At the end of the programme the drum
continues to turn at intervals for up to
30minutes to help prevent creasing.
Exception: There is no anti-crease
phase in the Woollens and Silks
programmes.
The door can be opened at any time
during the anti-crease phase.
1)
If a temperature of 60°C or higher is
selected, two rinses are carried out. If
a temperature of less than 60°C is
selected, three rinses are carried out.
2)
An additional rinse is carried out if:
– there is too much foam in the drum
– a spin speed lower than 700rpm has
been selected.
3)
An additional rinse is carried out if:
– The Extra rinse Extra has been selec-
ted
4)
Run-up to spin: A run-up to spin is
carried out before the wash process
begins to deflate down-filled items.
Subsequent water intake for the main
wash is through compartment .
Programme sequence
56
PowerWash
PowerWash is a washing technique de-
veloped by Miele. It is activated in the
following programmes:
– Cottons (with small and medium load
sizes)
– Minimum iron
– Shirts
– Automatic plus
– Delicates
– ECO 40-60 (with small and medium
load sizes)
How it works
Conventional washing techniques wash
with more water than the laundry can
absorb. This total volume of water
needs to be heated.
The PowerWash washing technique
only uses slightly more water than the
laundry can absorb. The water which
has not been absorbed by the laundry
heats up the drum and the laundry and
is sprayed into the laundry over and
over again. This reduces energy con-
sumption.
Activation
PowerWash is activated automatically
in the programmes listed above.
PowerWash is deactivated if:
– The selected final spin speed is less
than 600rpm
– CapDosing (, ) has been selec-
ted for the main wash
– The wash temperature is higher than
60°C
– Extras such as Pre-wash or Water
plus have been selected
– A large load is being washed in the
Cottonsprogramme
Special features
– Drenching phase
The washing machine will spin a few
times at the beginning of the pro-
gramme. During spinning, the water
discharged is sprayed back into the
laundry in order to achieve optimum
moisture penetration.
The optimum water level is set at the
end of the drenching phase. If neces-
sary, the washing machine will pump
water away or take in a little more
fresh water.
– Noises during the heating phase
Unusual bubbling noises can occur
while the laundry and the drum are
being heated.
Changing the programme sequence
57
Cancelling a programme
You can cancel a wash programme at
any time after it has started.
Touch the Start/Stop sensor.
The following will appear in the display:
Cancel the programme?
Select Yes.
The following will appear in the display:
Programme cancelled.
The suds will be pumped away.
Wait until the door unlocks.
Pull open the door.
Remove the laundry.
Selecting another programme
Close the door.
Select the programme you want.
Add detergent to the detergent dis-
penser drawer, if necessary.
Touch the Start/Stop sensor.
The new programme will begin.
Interrupting a programme
Switch the washing machine off with
the control.
Switch the washing machine back on
with the control to continue with
the same programme.
Changing a programme (safety
lock)
A programme, temperature, spin speed
or selected option cannot be changed
once the machine has been success-
fully started. This is to prevent the oper-
ation of the machine being tampered
with (by a child, for example).
Garment care label symbols
58
Washing
The figure quoted in the bucket is the
maximum temperature the garment
can be washed at. The number of
bars under the symbol indicates the
level of agitation permitted.
No bar under the symbol:
= normal agitation
One bar under the symbol:
= reduced agitation
Two bars under the symbol:
= much reduced agitation
Hand wash (if no temperature is
specified, use the lowest tem-
perature or cold)
Do not wash
Programme selection examples
Programme Garment care label
symbols
Cottons 
Minimum iron 
Delicates 
Woollens
Silks
Express 20 
Automatic plus 
Drying
The number of dots indicates the dry-
ing temperature
Normal temperature
Low temperature
Do not tumble dry
Ironing
The number of dots indicates the iron-
ing temperature
Hot iron (max. sole plate temp.
approx. 200°C)
Medium hot iron (max. sole
plate temp. approx. 150°C)
Cool iron (max. sole plate temp.
approx. 110°C).
Do not steam iron garments
carrying this symbol as this
could cause irreversible dam-
age.
Do not iron
Professional cleaning
Dry clean only. The letters indic-
ate the type of cleaning agent re-
quired.
Professional Wet Clean only
Do not dry clean
Bleaching
Any oxidising bleaching agent
can be used
Only use an oxygen based
bleach or a non-chlorine bleach
Do not bleach
Favourite programmes
59
Creating favourites
You can save your own customised
wash programmes under names of your
choice.
Option 1
The main menu must be visible in the
display. Touch the Favouritessensor
control.
The display will change to show the Fa-
vourites menu.
Touch the Createsensor control.
The display will change to the Create Fa-
vouritesmenu.
Select the programme you want to
use.
Select all the programme settings you
want.
Then select Save.
Enter a name.
Option 2
You can save a programme which has
been selected as a Favourite pro-
gramme before you start it.
Before the programme starts, touch
the  Savesensor control.
Enter a name.
If 12 Favourites have already been
saved, the Create or  Savesensor
control will not be visible. Delete an
existing Favourite if you wish to create
a new one.
To enter a name
It is best to select short, memorable
names.
Touch the letters or characters you
want.
Confirm with the Save sensor.
The wash programme will then be
saved to the Favourites programme list.
To change a Favourite pro-
gramme
You can rename, delete or move a Fa-
vourite programme.
Select Favourites from the main menu.
Touch the Favourite programme that
you wish to change until the Context
menu opens.
Select Rename, Delete or Move.
Washing assistant
60
The wash assistant helps you with
loads consisting of items with different
care instructions. The washing machine
will use the list of items to put together
a suitable wash programme.
Scroll to the second page in the main
menu.
Touch the Washing assistantsensor
control.
A list of items will appear.
11:02
Textiles
Shirts
T-shirts
Denim
Blouses
OK
Touch the appropriate sensor control
for your item of laundry.
The item selected will be highlighted or-
ange. You can select several items.
With some items, helpful information
will also appear in the display when
they are selected.
Confirm with the OKsensor control.
Follow the instructions in the display.
A summary of the selected parameters
will then appear in the display.
Confirm with the OKsensor control or
select Change if you would like to
make any changes.
The programme which has been
tailored to your laundry is ready to start.
Tip: You can add individual programme
settings, e.g. Extras, before you start
the programme.
Timer
61
The Timer can be used to set the time
you wish a programme to finish or start
at. The programme start can be delayed
by up to 24 hours.
Setting the timer
Touch the  Timer sensor.
Select the Finish at or Start at option.
Set the hours and the minutes with
the OK sensor.
Changing the timer
The selected times for the timer can be
changed before the programme starts.
Touch the  or sensor.
Change the specified time and con-
firm with the OK sensor.
Deleting the timer
The selected time for the timer can be
changed before the programme starts.
Touch the  or sensor.
The selected time for the timer appears
in the display.
Touch the Delete sensor.
Confirm with the OK sensor.
The selected time for the timer is now
deleted.
To start the timer
Touch the Start/Stop sensor.
The door will lock and the time until the
programme starts will appear in the dis-
play.
After the programme has started, the
selected time can only be changed or
cancelled by interrupting the pro-
gramme.
The programme can now be started.
Touch the Start immediately sensor.
Timer
62
SmartStart
The SmartStart function lets you
define a period of time during which
your washing machine will start auto-
matically. The appliance will start on
receipt of a signal, e.g. from your en-
ergy supplier, that indicates that the
electricity tariff is particularly econom-
ical.
This function is active when the
SmartGrid setting is switched on.
The timeframe can be defined between
1minute and 24 hours. During this
period, the washing machine waits for
the signal from the energy supplier. If no
signal is sent during the defined period,
the washing machine starts the wash
programme.
Setting the timeframe
If you have activated the SmartGrid
function in Settings, SmartStart by or
SmartFinish by will appear in the display
instead of Start at or Finish at when you
touch the  Timer sensor (see “Set-
tings – SmartGrid”).
The procedure for setting this is the
same as for setting the time for Delay
start.
Now set the time you want and con-
firm with the OK sensor.
Touch the Start/Stop sensor to start
the wash programme with
SmartStart.
The selected programme will start auto-
matically, as soon as the energy pro-
vider has sent the signal, or the latest
calculated start time has been reached.
The procedure for changing or delet-
ing the SmartStart function is the
same as described for the Delay start
function.
Detergent
63
The correct detergent
All detergents produced for automatic
washing machines are suitable. Follow
the manufacturer's instructions and
dosage recommendations on the pack-
aging.
For users in Asia:
please use a low foaming detergent
suitable for use in front-loading ma-
chines
The right amount to dispense
will depend on the following:
– the soiling level of the load
– the quantity of the laundry
– the water hardness level.
Check with your local water supplier
if you do not know the hardness level
in your area.
Water softeners
A water softener can be used to cut
down on the use of detergents in areas
with water hardness levels II and III.
Dispense according to the amount spe-
cified on the packaging. First add deter-
gent and then the water softener.
You can then use the recommended
amount of detergent for water hardness
level I.
Water hardness levels
Hardness
scale
Hardness level
in mmol/l
German scale
°d
I (soft) 0 – 1.5 0 – 8.4
II (medium) 1.5 – 2.5 8.4 – 14
III (hard) above 2.5 above 14
Dispensing aids
Use dispensing aids, (e.g. balls) if these
are supplied with the detergent, particu-
larly when using liquid detergent.
Refill packs of detergent
When purchasing detergent buy refill
packs wherever possible. This helps re-
duce the amount of waste packaging.
Fabric conditioner and liquid
starch
Fabric conditioner
makes garments soft to handle and
helps prevent static cling when tumble
drying.
Starch
stiffens and gives body to items of laun-
dry, e.g. shirts, tablecloths and bed
linen.
Detergent
64
Adding fabric conditioner or li-
quid starch separately
Prepare the starch in accordance with
the manufacturer's instructions on the
packaging.
Tip: When adding fabric conditioner,
activate the Water plus Extra.
Dispensing via the detergent dis-
penser drawer
Add fabric conditioner to the com-
partment or insert the appropriate
capsule.
Add liquid starch to the compart-
ment and powder or viscous starch to
the compartment.
Select the Separate rinse programme.
Change the spin speed if necessary.
If using a capsule, touch the CapDos-
ing sensor and activate the Cap.
Touch the Start/Stop sensor.
TwinDos dispensing
One of the automatic dispensing con-
tainers must be filled with fabric condi-
tioner.
Select the Separate rinse programme.
Change the spin speed if necessary.
Touch the TwinDos sensor.
Touch the On sensor to activate
TwinDos.
Touch the Start/Stop sensor.
Colour run and dye removers/
dyes
Damage due to colour run/dye
removers.
Colour run and dye removers can
cause corrosion in the washing ma-
chine.
Do not use colour run or dye re-
movers in this washing machine.
Dyes suitable for use in domestic wash-
ing machines can be used. However,
please note that the salt used in the
dyeing process can cause corrosion to
stainless steel components in the ma-
chine if you use dye frequently. Always
follow the dye manufacturer’s instruc-
tions carefully.
When using the machine to dye fab-
ric it is essential to select the Water
plusExtra.
Detergent
65
Recommended Miele detergents
Miele detergents have been specially designed for day-to-day use in Miele wash-
ing machines. See “Detergents and care products” for more information about
these detergents.
Miele
UltraPhase 1 and 2
Miele single-use capsules
Cottons –
Cottons –
Minimum iron –
Delicates –
QuickPowerWash – – –
Automatic plus –
Woollens – – –
Silks – – –
Express 20 – –
Shirts –
Denim – –
Dark garments – –
Sportswear – – –
Trainers – –
Outerwear – – –
Proofing – – –
Down filled items – – –
Down duvets – – –
Pillows – – –
Cottons hygiene –
Curtains – –
First wash – –
Separate rinse – – –
Recommendation Specialist detergents (e.g. WoolCare)
– No recommendation Fabric care (e.g. fabric conditioner)
Additive (e.g. booster)
Detergent
66
Recommended detergents in accordance with Directive
(EU) Nr. 1015/2010
The recommendations apply to the temperature ranges given in the Programme
chart.
Universal Coloureds Delicates and
woollens
Specialist
detergent
Cottons – –
Cottons – –
Minimum iron – – –
Delicates – – –
QuickPowerWash – –
Automatic plus – – –
Woollens – –
Silks – –
Express 20 –
1
– –
Shirts – –
Denim –
1
–
Dark garments –
1
–
Sportswear – –
Trainers – – –
Outerwear – –
Down filled items – –
1
Down duvets – –
1
Pillows – –
1
Curtains
2
– –
First wash – – –
Maintenance wash
2
– –
Recommended
1)
Liquid detergent
– Not recommended
2)
Powder detergent
Cleaning and care
67
Cleaning the external casing
and the control panel
Risk of electric shock!
Mains voltage is present when the
washing machine is switched off
Disconnect the machine from the
electricity supply before cleaning or
maintenance.
Risk of damage due to ingress of
water.
The pressure of a water jet can
cause water to get into the washing
machine, resulting in damage to
components.
Do not spray the washing machine
with a water jet.
Clean the casing and control panel
with a mild cleaning agent or soap
and water and dry both with a soft
cloth.
The drum can be cleaned using a
suitable stainless steel cleaning agent
following the manufacturer's instruc-
tions on the packaging.
Damage caused by cleaning
agents.
Solvent based cleaning agents, ab-
rasive cleaners, glass cleaners or
multi-purpose cleaning agents can
cause damage to plastic surfaces
and other parts.
Do not use any of these cleaning
agents.
Cleaning the detergent dis-
penser drawer
Washing at low temperatures and the
use of liquid detergent can lead to a
build-up of bacteria in the detergent
dispenser drawer.
Clean the entire drawer at regular in-
tervals for hygiene reasons, even if
you are using the TwinDos system ex-
clusively.
Removing the dispenser drawer
Pull out the detergent dispenser
drawer until a resistance is felt. Press
down the release button and at the
same time pull the drawer right out of
the machine.
Clean the detergent drawer with
warm water.
Cleaning and care
68
Cleaning the siphon and the /
compartment channel
Liquid starch results in clogging. If
clogged, the siphon in the /
compartment will not work and the
compartment can overflow.
Clean the siphon particularly thor-
oughly after using liquid starch a few
times.
1. Remove the siphon from com-
partment and clean under warm run-
ning water. Clean the siphon tube in
the same way.
2. Replace the siphon.
Clean the fabric conditioner channel
using a brush and warm water.
Cleaning the detergent dispenser
drawer compartment
Use a bottle brush to remove deter-
gent residues and limescale from the
jets inside the detergent dispenser
drawer compartment.
Replace the detergent dispenser
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
Cleaning and care
69
Cleaning the drum
(Hygiene info)
Washing at low temperatures and/or us-
ing liquid detergent can cause bacteria
and unpleasant odours to build up in
the washing machine. Use the Clean
machine programme to clean the ma-
chine. Run this programme regularly or
at the latest when the Hygiene info: Select
"Maintenance" and run the "Clean ma-
chine" programme. message appears in
the display.
TwinDos maintenance
Damage resulting from dried
laundry detergent.
If the system has not been used for a
long time (more than two months),
detergent in the hoses can become
viscous or dry out. The hoses can
become blocked and would then
need to be cleaned by a service
technician.
Clean the TwinDos system.
To clean the system, you either need a
“TwinDosCare” cleaning cartridge
(only available in selected countries) or
an empty TwinDos container. Both are
available from the Miele online shop.
The washing machine has a cleaning
programme for the TwinDos system.
Running the cleaning programme will
clean the hoses inside the washing ma-
chine.
Starting the maintenance programme
Switch on the washing machine.
Scroll to the second page in the main
menu.
Touch the Maintenance sensor.
The display will then change to show
the Maintenance menu.
Select Clean "TwinDos".
Touch the sensor for the container
you want to clean.
Confirm Start Maintenance programme?
with the Yes sensor.
Follow the instructions in the display.
This cleans the hoses. The TwinDos
system can then be used again at any
time.
Cleaning the compartment
Detergent residue can cause clogging.
Use a damp cloth to clean the com-
partment interior when you change
the cartridge or container.
Cleaning and care
70
Cleaning the water inlet filter
The washing machine has a filter to pro-
tect the water inlet valve. The access-
ible filter in the union at the open end of
the inlet hose should be checked every
six months or so, or more often if there
are frequent interruptions to the water
supply.
First turn off the stopcock.
Unscrew the inlet hose from the stop-
cock.
Remove the rubber seal 1 from the
recess.
Using pointed pliers, take hold of the
plastic filter bar 2 and remove it.
Clean the plastic filter.
Put the filter and seal back in the re-
verse order and reconnect the hose.
Turn on the stopcock and check the
connection is watertight. If water
drips out, tighten the connection.
The filter must be put back in place
after cleaning.
Problem solving guide
71
Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.
The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.
The programme does not start
Problem Cause and remedy
The display remains
dark, and the Start/Stop
button indicator light
does not come on.
There is no power to the machine.
Check whether the mains plug is plugged in and
switched on.
Check whether the fuse or circuit breaker has
tripped.
The washing machine has switched off automatically
to save energy.
Switch it back on with the button.
The display prompts
you to enter a code.
Access via a code has been activated.
Enter the code and confirm the entry. Deactivate
the code if you do not wish this message to ap-
pear in the display the next time the machine is
switched on.
The following appears
in the display:
The door will not lock. Call
Service.
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the programme again.
If the fault message appears again, contact Miele.
Problem solving guide
72
Fault message after a programme has been interrupted.
Problem Cause and remedy
Drainage fault. Clean
drain filter and pump.
Check the drain
hose.
The water outlet is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum delivery head is 1.0m.
Water intake fault.
Open the stopcock.
The water intake is blocked or restricted.
Check whether the stopcock has been properly
opened.
Check whether the intake hose is kinked.
Check whether there is sufficient water pressure.
The filter in the water intake is blocked.
Clean the filter.
Fault F. If restart
fails, call Service.
There is a fault.
Disconnect the washing machine from the mains
electricity supply, either by switching it off at the
wall socket and withdrawing the plug, or by dis-
connecting it at the circuit breaker.
Wait at least 2minutes before reconnecting the
washing machine to the mains electricity supply.
Then switch the washing machine on again.
Restart the programme.
If the fault message appears again, contact Miele.
Waterproof system
activated. Close
stopcock and call
Service
The water protection system has reacted.
Close the stopcock.
Call Service.
To switch off the fault messages: Switch the washing machine off with the but-
ton.
Problem solving guide
73
Fault message at the end of a programme
Problem Cause and remedy
Check dosage
Excessive foam has built up during washing.
Check the amount of detergent dispensed.
With automatic detergent dispensing, check the
dosage amount set.
Observe the instructions on the detergent pack-
aging and the degree of soiling of the laundry.
If necessary, reduce the dispensing quantity by in-
crements of 10%.
Hygiene info: Select
"Maintenance" and
run the "Clean ma-
chine" programme.
A wash programme using a temperature above 60°C
has not been run for a long time.
In order to prevent bacteria and unpleasant odours
building up in the washing machine, run the Main-
tenance wash programme using Miele machine
cleaner or a universal powder detergent.
The messages will appear at the end of the programme and when the washing
machine is switched on and need to be confirmed with the OK sensor.
Problem solving guide
74
Fault message at the end of a programme
Problem Cause and remedy
Intensive flow: Clean
the filter and jet or
remove foreign ob-
jects from the pump
housing.
The pumps are dirty.
Clean the pumps as described in “Problem solving
guide . .“, Opening the door in the event of a
blocked drain outlet and/or power cut”.
Restart the programme after cleaning.
The jet in the top of the door ring is blocked with fluff.
Remove the fluff with your finger. Do not use any
sharp or pointed tools to do this.
Restart the programme after cleaning.
If the fault message appears again, contact Miele.
The washing machine can still be used but with re-
duced functionality.
Align the machine.
Laundry not properly
spun
The Pre-ironing Extra which runs at the end of the pro-
gramme could not be carried out properly.
Check whether the washing machine is aligned
correctly as described in “Installation – Levelling
the machine”.
Check whether the maximum delivery head of 1m
has been exceeded.
If the fault message appears again, contact Miele.
The washing machine can still be used but with re-
duced functionality.
The messages will appear at the end of the programme and when the washing
machine is switched on and need to be confirmed with the OK sensor.
Problem solving guide
75
Messages or faults with the TwinDos system
Problem Cause and remedy
Only a few more
washes are possible
before a new cart-
ridge is needed for
compartment .
The detergent in the cartridge is running low. There is
sufficient left for approx. 4 to 8 wash programmes.
Order a new cartridge.
Fit a new cartridge or
fill container .
Check the wash res-
ult.
The cartridge is empty.
Replace the cartridge.
Check whether the laundry is clean. If it is not,
there may not have been enough detergent.
Wash the laundry again if necessary.
Use "TwinDos" or
carry out "TwinDos"
Maintenance in the
"Maintenance"
menu. See the oper-
ating instruction
manual for more in-
formation.
TwinDos or automatic dispensing via compartment
and/or has not been used for a long time.
Use TwinDos for one of your next loads.
Carry out the TwinDos maintenance programme as
described in “Cleaning and care - TwinDos main-
tenance”.
"TwinDos" Mainten-
ance for compart-
ment  must be
started in the "Main-
tenance" menu. See
the operating in-
struction manual for
more information.
TwinDos or automatic dispensing via compartment
and/or has not been used for a long time. It is pos-
sible that detergent has dried inside the hoses.
Carry out the TwinDos maintenance programme
immediately as described in “Cleaning and care -
TwinDos maintenance”.
The messages shown on this page are examples. They may differ depending on
whether they refer to compartment or .
The messages will appear at the end of the programme and when the washing
machine is switched on and need to be confirmed with the OK sensor.
Problem solving guide
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Problems with TwinDos
Problem Cause and remedy
There are dark specks
in the liquid detergent.
Mould has developed in the detergent.
Pour the liquid detergent out of the container and
then clean the container thoroughly.
No detergent and/or
fabric conditioner was
dispensed.
Automatic dispensing has not been activated.
Touch the TwinDos sensor before running the next
programme.
Automatic dispensing will be activated.
No detergent/fabric softener was dispensed although
automatic dispensing was activated.
Try again.
If detergent is still not dispensed, call Miele.
Problem solving guide
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General problems with the washing machine
Problem Cause and remedy
The washing machine
smells.
Hygiene info was ignored. A wash programme using a
temperature above 60°C has not been run for a long
time.
In order to prevent bacteria and unpleasant odours
building up in the washing machine, run the Main-
tenance wash programme using Miele machine
cleaner or a universal powder detergent.
The door and the detergent dispenser drawer were
left shut after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
is still wet.
The machine detected an imbalance during the final
spin cycle and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution during spinning.
Strange pump noises
can be heard.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
Problem solving guide
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General problems with the washing machine
Problem Cause and remedy
Large amounts of deter-
gent residue remain in
the detergent dispenser
drawer.
The water pressure is too low.
Clean the water inlet filter.
It may be useful to select the Water plus extra op-
tion.
Powder detergent used in conjunction with water
softeners tends to become sticky.
In future, add washing powder into the dispenser
drawer first, and then add the water softener.
Fabric conditioner is not
completely dispensed
or too much water re-
mains in the com-
partment.
The siphon tube is not correctly positioned or is
clogged.
Clean the siphon, see “Cleaning and care - Clean-
ing the detergent dispenser drawer”.
At the end of the pro-
gramme there is still li-
quid in the capsule.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons a small amount of water will re-
main in the capsule.
There is water next to
the capsule in the fabric
conditioner compart-
ment
CapDosing was not activated or an empty capsule was
not removed at the end of the last wash programme.
Make sure that you remember to activate CapDos-
ing the next time you insert a capsule.
Remove and dispose of the empty capsule at the
end of each programme.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
Problem solving guide
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An unsatisfactory wash result
Problem Cause and remedy
Liquid detergent does
not give the required
result.
Liquid detergents usually contain no bleaching
agents. They do not remove fruit, coffee and tea
stains.
Use the Miele 2 Phase System. The targeted addi-
tion of UltraPhase 2 during the wash process re-
moves stains effectively.
Use a general purpose powder detergent contain-
ing a bleaching agent.
White residues which
look like powder deter-
gent are seen on dark
textiles after washing.
The detergent contained compounds (zeolites) to aid
water softening which are not soluble in water. These
have ended up on the laundry.
Try and brush off the residues with a soft brush
once the laundry is dry.
Wash dark textiles using a detergent which con-
tains no zeolites. Liquid detergents usually contain
no zeolites.
Use the Dark garments programme.
Grey, greasy particles
cling to washed laundry.
Insufficient amounts of detergent were used to break
down the particles of grease in heavily soiled laundry.
Use more detergent.
Before washing the next load, run the Maintenance
wash using Miele machine cleaner or a powder de-
tergent.
Problem solving guide
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The door will not open
Problem Cause and remedy
The door cannot be
pulled open during a
programme.
The door is locked during a programme.
Touch the Start/Stop sensor to cancel the pro-
gramme.
The programme is cancelled, the door will unlock and
you will be able to pull it open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drain filters and the drain pump as de-
scribed in “Opening the door in the event of a
blocked drain outlet and/or power failure”.
Comfort cooling
appears in the display
after a programme has
been cancelled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55°C.
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The following appears
in the display:
The door lock is jammed.
Call Service.
The door lock has jammed.
Call Service.
Problem solving guide
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Opening the door in the event
of a blocked drain outlet and/
or power cut
Switch off the washing machine.
Open the drain pump access panel.
Blocked drain outlet
If the drain outlet is blocked, there may
be a large quantity of water left behind
in the washing machine.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry
has been washed at high temperat-
ures!
Carefully allow all suds to drain off.
Draining the washing machine
Remove the drain filter, though not
completely.
Place a suitable container under the
access panel, e.g. a universal oven
tray.
Slowly unscrew the drain filters to let
the water out.
Tighten the drain filters back up again
if you need to interrupt the flow of
water.
Once the flow of water ceases:
Remove the drain filters completely.
Problem solving guide
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Clean the drain filters thoroughly.
Remove any foreign objects (e.g. but-
tons, coins, etc.) and clean the in-
terior. Turn the impellers by hand to
check that they rotate freely.
Replace the drain filters correctly (on
the right and left) and tighten them
securely.
Close the drain pump access panel.
Risk of water damage.
Make sure the drain filters are se-
curely tightened. Otherwise there is a
risk of water leakage during use.
Replace the drain filters correctly and
tighten them securely.
Open the door
Danger of injury due to rotating
drum!
Reaching into a moving drum is ex-
tremely dangerous.
Always make sure that the drum is
stationary before reaching in to re-
move laundry.
Use a screwdriver to unlock the door.
Pull open the door.
Service
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Contact in case of malfunction
In the event of any faults which you
cannot remedy yourself, please contact
your Miele Dealer or Miele Service.
Contact information for Miele Service
can be found at the end of this docu-
ment.
Please note that telephone calls may be
monitored and recorded for training
purposes and that a call-out charge will
be applied to service visits where the
problem could have been resolved as
described in this booklet.
Please quote the model and serial num-
ber of your appliance when contacting
Miele. This information can be found on
the data plate.
The data plate is found above the
porthole glass when the door is
opened.
Optional accessories
Optional spare parts and accessories
for this washing machine are available
from your Miele Dealer, the Miele Spare
Parts Department or via the internet at
www.miele.co.uk.
Please note that telephone calls may
be monitored and recorded for training
purposes.
Warranty
For information on the appliance war-
ranty specific to your country please
contact Miele. See back cover for ad-
dress.
In the UK, your appliance warranty is
valid for 2 years from the date of pur-
chase. However, you must activate your
cover by calling 0330 160 6640 or re-
gistering online at www.miele.co.uk.
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Front view
a
Inlet hose with Waterproof system
b
Mains connection cable
c
Flexible drain hose (with detachable
swivel elbow)
d
Control panel
e
Detergent dispenser drawer
f
Door
g
Access to filters, pumps and emer-
gency release
h
Access panel for TwinDos cartridges
i
Four height-adjustable feet
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Rear view
a
Drain hose
b
Transport clips for inlet and drain
hoses and mains connection cable
c
Mains connection cable
d
Protruding lid for holding when mov-
ing the machine
e
Inlet hose with Waterproof system
f
Safety caps for transit bars
g
Transport clips for inlet and drain
hoses and for storing transit bars
when not in use
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Installation surface
A concrete floor is the most suitable in-
stallation surface. It is far less prone to
vibration during the spin cycle than
wooden floorboards or a carpeted sur-
face.
Please note:
The machine must be level and se-
curely positioned.
To avoid vibrations during spinning,
the machine should not be installed
on soft floor coverings.
If installing on a wooden joist floor:
Install the machine on a plywood
base (at least 59x52x3cm). The
base should span several joists and
be bolted to the joists and not only to
the floorboards. Check for the pres-
ence of pipes and cables first.
Tip: If possible, install the machine in a
corner. This is usually the most stable
part of the floor.
Injury can occur if the washing
machine has not been adequately
secured.
During installation, the washing ma-
chine must be secured on a plinth to
be made available on site (concrete
or brick), in order to ensure it cannot
fall or slip.
Secure the washing machine using a
clamp/fastening bracket (MTS floor
mounting kit – available from your
Miele dealer or Miele spare parts de-
partment).
Transporting the washing ma-
chine to its installation site
Danger of injury due to unsecure
lid.
Make sure the fixings at the back of
the lid are secure. Otherwise there is
a danger of the lid being pulled off
when carrying the machine.
Before carrying the machine check
that the lid is secure where it pro-
trudes at the back of the machine.
Carry the washing machine by the
front feet and by the lid where it pro-
trudes at the back of the appliance.
Removing the transit bars
Remove the left and right covers.
1. Pull off the transit bar covers and
2. then use a screwdriver to release the
catches at the top and bottom.
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Using the spanner supplied, turn the
left-hand transit bar 90°, then
withdraw the transit bar.
Turn the right-hand transit bar 90°,
then
withdraw the transit bar.
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Risk of injury from sharp edges.
There is a risk of injury from reaching
into holes that are not covered.
Cover the holes for the transit bars
after they have been removed.
Fit the stoppers onto the two holes.
Secure the transit bars to the back of
the washing machine. Make sure that
the top catch is located above the
holder.
Risk of damage from incorrect
transport.
The washing machine may become
damaged if moved without the transit
bars in place.
Keep the transit bars in a safe place.
Fit them again if the machine is to be
moved (e.g. when moving house).
Re-fitting the transit bars
Re-fitting is carried out by reversing the
procedure.
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Levelling the machine
The washing machine must stand per-
fectly level on all four feet to ensure
safe and proper operation.
Incorrect installation may increase elec-
tricity and water consumption and may
cause the machine to move about.
Screwing out and adjusting the feet
The four adjustable screw feet are used
for levelling the washing machine. The
machine is supplied with all four feet
are screwed in.
Using the spanner supplied, turn
counter nut 2 in a clockwise direction.
Then turn counter nut 2 together with
foot 1 to unscrew.
Use a level to check that the washing
machine is standing level.
Hold foot 1 securely with a pipe
wrench. Turn counter nut 2 again us-
ing the spanner supplied until it sits
firmly up against the housing.
Risk of damage due to incor-
rectly aligned washing machine.
There is a danger of the washing ma-
chine moving about if the feet are not
secured.
Turn all four counter nuts for the feet
until they sit firmly up against the
housing. Please also check this for
the feet which did not need adjust-
ment.
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Installing under a continuous work-
top
Risk of electric shock due to ex-
posed cables
There is a risk of coming into contact
with live parts while the lid is re-
moved.
Do not remove the washing machine
lid.
This washing machine (with lid intact)
can be pushed under a countertop if
there is space to do so.
Washer-dryer stack
The washing machine can be combined
with a Miele tumble dryer in a washer-
dryer stack. The appropriate “WTV”
stacking kit* to match your dryer is re-
quired.
All parts marked* are available from
your Dealer or Miele.
Please note:
a = at least 2cm
b = WTV without drawer: 172cm
WTV with drawer: 181cm
c = 65cm
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The water protection system
The Miele water protection system pro-
tects all parts of the washing machine
from water damage.
The system consists of three main com-
ponents:
– the inlet hose
– the electronic unit and drainage and
overflow protection
– the drain hose
The Waterproof System (WPS)
3
5
4
2
1
6
a
Two solenoid valves
b
Double-skinned inlet hose
c
Sump
d
Float switch
e
Electronic unit
f
Drain pump
Inlet hose
– The casing on the inlet hose contains
two solenoid valves , which cut off
the water intake directly at the stop-
cock. These valves provide two-fold
protection. In the event that one of
the valves is faulty, the other valve
will cut off the water intake.
Blocking the water intake at the stop-
cock means that the inlet hose is only
under pressure whilst water is being
taken into the machine. For the re-
mainder of the time, pressure on the
inlet hose is negligible.
– Protection against the solenoid
valves bursting
The solenoid valves are pressure
tested to between 7,000kPa and
10,000kPa against bursting.
– The double-skinned inlet hose has
a pressure-resistant inner hose and a
protective sleeve. Any leaking water
is fed into the sump through this
protective sleeve. A float switch
closes the solenoid valves, prevent-
ing any more water flowing into the
machine and water in the suds con-
tainer is pumped away.
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The electronic unit and drainage
and overflow protection
– Drainage protection
Any leaking water is collected in the
sump in the base of the machine.
A float switch closes the solenoid
valves , preventing any more water
from flowing into the machine and
water in the suds container is
pumped away.
– Overflow protection
If the water level exceeds a certain
level, the drain pump switches in
and pumps the excess water away in
a controlled manner.
Should the water level rise repeatedly
in an uncontrolled way, the drain
pump will switch on continuously,
the washing machine will indicate
that there is a fault and a tone will
sound.
Drain hose
The drain hose is protected by a ventila-
tion system which prevents the washing
machine from being emptied com-
pletely.
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Connection to the water supply
Health risk and risk of damage
due to contaminated incoming water.
The quality of the incoming water
must correspond to the drinking wa-
ter specification of the country in
which the washing machine is being
operated.
Always connect the washing ma-
chine to the mains water supply.
Risk of electric shock!
There are electrical wires in the water
inlet hose.
The inlet hose must not be connec-
ted in an area subject to spray water,
e.g. in a bathroom or shower room.
The washing machine should be con-
nected to the mains water supply in ac-
cordance with current local and national
safety regulations. The German author-
ities do not require it to have a non-re-
turn valve as the washing machine has
been designed to comply with DIN reg-
ulations.
The water-connection pressure needs
to be between 100kPa and 1000kPa. If
the water-connection pressure exceeds
1000kPa, a pressure reducing valve
must be installed.
A stopcock with a ¾ inch threaded
union is required for the connection. If
this is not available, only a qualified in-
staller may connect the washing ma-
chine to the mains water supply.
The connection point is subject to
mains water pressure.
Turn on the stopcock slowly and
check for leaks. Correct the position
of the washer and the threaded
union if necessary.
The washing machine is not suitable
for connection to a hot water supply.
The washing machine must not be
connected to a hot water supply.
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Maintenance
Only use a Miele Waterproof system
hose should you need a replacement.
Damage caused by dirty water.
This washing machine has a filter in
the hose connection to the casing to
protect the solenoid valve.
This filter must not be removed.
Hose extension
A 1.5 metre long (metal) extension hose
is available from your Miele dealer or
the Miele Spare Parts Department as an
optional extra.
This hose is tested to withstand pres-
sures of up to 14,000 kPa and can be
used as a flexible extension to the water
supply.
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Water drainage
The suds are drained through a drain
pump with a 1m delivery head. For the
water to drain freely, the hose must be
free of kinks.
If required, the hose can be extended to
a length of up to 5m. Accessories are
available from Miele or from your Miele
dealer.
For a delivery head of more than 1m
(up to a max. of 1.8m) a replacement
drain pump will need to be fitted.
Please contact Miele for advice.
For a delivery head of 1.8 m the hose
can be extended to a length of up to
2.5m. Accessories are available from
Miele or from your Miele dealer.
Drainage options:
1. Directed into a sink or basin:
Please note:
– Hook the hose over the edge and
secure it.
– If the water is pumped into a
washbasin, make sure that it can
drain away freely. Otherwise there
is a risk of water overflowing or of
some of the drained water being
sucked back into the machine.
2. Connected securely to a plastic drain
pipe with a rubber nipple (there is no
need to use a siphon).
3. Connected securely to a floor drain
(gully).
4. Connected securely to a washbasin
with plastic nipple.
Please note:
a
Adapter
b
Spigot nut
c
Hose clip
d
End of the hose
Fit adapter to the sink drain outlet
using nut .
Attach the end of hose to adapter
.
Use a screwdriver to tighten hose clip
up close to the nut.
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Electrical connection
The washing machine is supplied with
an electrical connection cable with
moulded plug ready for connection to a
switched socket.
The socket must be easily accessible
after the washing machine has been in-
stalled. If that is not possible, ensure
that a suitable means of disconnection
is provided on the installation side for
each pole.
Risk of fire from overheating.
Connecting the washing machine to
a multi-socket plug adapter or to an
extension lead can overload the
cable.
Do not use an extension lead or
multi-socket plug adapter.
The electrical system must comply with
local and national safety regulations
(BS7671 in the UK).
If the connection cable is damaged, it
must only be replaced with a specific
connection cable of the same type
(available from the Miele Customer Ser-
vice Department). For safety reasons,
such replacement may only be carried
out by a qualified technician or the
Miele Customer Service Department.
The data plate indicates the nominal
power consumption and the appropri-
ate fuse rating. Compare the specifica-
tions on the data plate with those of the
electricity supply and make sure that
they match.
If in any doubt, consult a qualified elec-
trician.
Do not connect the washing machine to
a stand-alone inverter such as those
used with an autonomous energy
source, e.g. solar power. When the
washing machine is switched on, power
surges could result in a safety switch-
off. This could damage the electronic
module.
97
Consumption data
98
Load Energy Water Duration Residual
moisture
kg kWh Litres h:min %
Cottons 90°C 9.0 2.60 65 2:29 50
60°C 9.0 1.45 65 2:29 50
60°C 4.5 1.10 52 2:19 50
* 9.0 0.74 54 2:59 44
* 4.5 0.55 49 2:59 44
40°C 9.0 1.20 65 2:39 50
* 4.5 0.35 42 2:59 44
20°C 9.0 0.45 65 2:39 50
Minimum iron 30°C 4.0 0.60 57 1:59 30
Delicates 30°C 3.0 0.20 40 1:09 –
Woollens 30°C 2.0 0.23 35 0:39 –
Automatic plus 40°C 6.0 0.60 59 1:59 –
QuickPowerWash 40°C 4.0 0.58 40 0:49 –
Express 20
1)
40°C 3.5 0.33 30 0:20 –
Shirts
2)
60°C 2.0 0.66 40 1:31 –
1)
Quick Extra activated
2)
Pre-ironing Extra deactivated
Consumption data can vary from the nominal values given depending on water
pressure, water hardness, water inlet temperature, room temperature, type and
volume of load, fluctuations in the electricity supply and any extras selected.
The consumption data shown in the EcoFeedback display can vary from the
consumption data quoted here. The variations arise from component tolerances
and on-site conditions e.g. fluctuations in the pressure of the water supply,
mains voltage and fluctuations in the mains voltage.
Consumption data
99
Note for test institutes
*
Test programme in accordance with EN 60456 and energy label with
Directive 1061/2010
With the PowerWash washing technique, during the heating phase, the temper-
ature measured by the sensor in the suds container is higher than the actual
temperature of the laundry.
The temperature measured at the sensor does not reflect the temperature of
the laundry.
TwinDos dispensing must be deactivated when carrying out comparison tests.
Technical data
100
Height 850 mm
Width 596 mm
Depth 643 mm
Depth with door open 1077 mm
Height for building under 850 mm
Width for building under 600 mm
Weight Approx. 96 kg
Capacity 9 kg dry laundry
Voltage See data plate
Connected load See data plate
Fuse rating See data plate
Consumption data See “Consumption data”
Minimum water flow pressure 100kPa (1bar)
Maximum water flow pressure 1000kPa (10bar)
Intake hose length 1.60m
Drain hose length 1.50m
Mains connection cable length 2m
Maximum drain pump head height 1m
Maximum drain hose length 5m
LEDs Class 1
Test certificates awarded See data plate
Frequency band 2.4000GHz – 2.4835GHz
Maximum transmitting power < 100mW
Technical data
101
Conformity declaration
Miele hereby declares that this washing machine complies with Directive 2014/53/
EU.
The complete text of the EU declaration of conformity is available from one of the
following internet addresses:
– Products, Download from www.miele.co.uk
– For service, information, operating instructions etc: go to www.miele.co.uk/do-
mestic/customer-information-385.htm and enter the name of the product or the
serial number
Technical data
102
Data sheet household washing machines
In acc. with delegated regulation (EU) No. 1061/2010
MIELE
Model name/identifier WSR 863 WPS
Selection
Rated capacity
1
9,0 kg
Energy efficiency class
A+++ (most efficient) to D (least efficient) A+++
Annual energy consumption (AE
c
)
2
130 kWh/year
Energy consumption of the standard “60°C cotton programme” at full load 0,74 kWh
Energy consumption of the standard “60°C cotton programme” at partial load 0,55 kWh
Energy consumption of the standard “40°C cotton programme” at partial load 0,35 kWh
Weighted power consumption in off-mode (P
o
) 0,30 W
Weighted power consumption in the left-on mode (P
l
) 0,30 W
Weighted annual water consumption (AW
c
)
3
11.000 Litres/year
Spin-drying efficiency class
A (most efficient) to G (least efficient) A
Maximum spin speed
4
1.600 rpm
Remaining moisture content
4
44 %
Standard programme to which the information in the label and the fiche relates
5
Cottons 60/40 with
arrow
Programme time of the standard programme
60°C cotton programme (full load) 179 min
60°C cotton programme (partial load) 179 min
40°C cotton programme (partial load) 179 min
Duration of the 'left-on' mode (T
l
)
6
15 min
Airborne acoustical noise emissions
Washing phase
7
46 dB(A) re 1 pW
Spinning phase
7
72 dB(A) re 1 pW
Built-in -
This product does not release silver ions during the washing cycle.
● Yes, standard feature
1
In kg of cotton for the standard “60 °C cotton programme ”at full load or the “40 °C cotton pro-
gramme” at full load, whichever is the lower.
Technical data
103
2
Based on 220 standard washing cycles for cotton programmes at 60 °C and 40 °C at full and partial
load, and the consumption of the low-power modes. Actual energy consumption will depend on how
the appliance is used.
3
Based on 220 standard washing cycles for cotton programmes at 60 °C and 40 °C at full and partial
load. Actual water consumption will depend on how the appliance is used.
4
Attained for the standard “60 °C cotton programme” at full load or the standard “40 °C cotton pro-
gramme” at partial load, whichever is the lower, and remaining moisture content attained for the
standard “60 °C cotton programme” at full load or the standard “40 °C cotton programme” at partial
load, whichever is the greater.
5
These programmes are suitable to clean normally soiled cotton laundry and are the most efficient
programmes in terms of combined energy and water consumption.
6
If the household washing machine is equipped with a power management system.
7
For the standard “60 °C cotton programme” at full load.
Settings
104
You can use the settings to alter the
washing machine's electronics to suit
changing requirements.
The settings can be altered at any
time.
Accessing the settings menu
Switch on the washing machine.
Scroll to the second page in the main
menu.
Touch the Settings sensor.
The display will change to show the
Settings menu.
Selecting settings
The settings are grouped into different
areas.
11:02
Controls /
Display 
Settings
Network
Programme
sequence
Appliance
parameters
Installation
requirements
Select the required area.
Scroll through the list until the setting
you want appears.
Touch the sensor to select the setting
you require.
Changing a setting
Change the value displayed and con-
firm with OK.
or
Touch an option to select it.
An option which is selected will be
highlighted orange.
The option is saved. The display will
then switch to the Settings menu, or go
back to the previous menu level.
Closing the settings menu
Touch the sensor.
The display will then go back to the pre-
vious menu level.
Touch the sensor.
The display will change to show the
main menu.
Settings
105
Controls / Display
Language
The display can be set to appear in
one of several different languages.
The flag after the word Language
(Sprache in German) acts as a guide in
case a language which is not under-
stood has been set.
The language selected is saved.
Consumption
In this setting you can check the
saved energy and water consumption
values and enter the energy cost.
Options
– Previous programme
Shows the consumption for the last
wash programme carried out.
– Total consumption
Shows the sum of the energy and the
sum of the water used by the previ-
ous programmes.
– Set the cost
You can enter the cost for energy
(electricity) and water.
Code
The code prevents the washing ma-
chine being used without your know-
ledge.
Options
– Activate
If you activate the code, you have to
enter a code after switching the
washing machine on. Otherwise it
cannot be operated.
The factory default code is 125.
– Change
If wished, you can set a different
three-digit code.
Do not forget the code you have
set.
If you forget the code, only Miele
Technical Service can unlock the
washing machine.
Make a note of your new code.
– Deactivate
The washing machine is to be oper-
ated again without entering a code.
This only appears if the code had
been activated previously.
Settings
106
Memory
The washing machine will save the
last settings (temperature, spin speed
and some of the Extras) selected for a
programme after the programme has
started.
When the programme is chosen again,
the saved settings will appear in the
display.
Memory is deactivated as standard.
Clock display
After selecting the Clock format you
can set the time of day.
Clock format
– 24 h clock (default setting)
– 12 h clock
Set
– The time of day can be set.
Volume
Finish tone
The volume can be changed for the
buzzer that sounds at the end of the
programme.
It can be set to one of 7 different set-
tings or switched off altogether.
Keypad tone
The volume of the tone that sounds
when a sensor is touched can also be
changed.
It can be set to one of 7 different set-
tings or switched off altogether.
Display brightness
The brightness of the display can be
altered.
It can be set to one of 7 different set-
tings.
Temperature unit
The temperature can be displayed as
degrees Celsius (°C) or Fahrenheit (°F).
The factory setting is °C/Celsius.
"Display" off status
The display and the sensor control
lighting is switched off to save energy.
The Start/Stop sensor flashes slowly.
Options
– Off
The lighting remains switched on.
– On (factory setting)
The lighting switches off after
10minutes.
– On. Not in current prog.
The lighting remains switched on
throughout the programme. The light-
ing switches off 10minutes after the
programme has ended.
Settings
107
Programme sequence
TwinDos
You can set the type of detergent and
dispensing quantities and check the
level of the UltraPhase1 and
UltraPhase2 cartridges.
Select detergent
If you wish to use your own detergent
with the TwinDos function instead of
UltraPhase1 and 2, you will need to
purchase the empty TwinDos containers
separately (optional accessories).
UltraPhase1 and 2 can only be dis-
pensed as a package. If a different
agent is selected, the setting for the
other compartment is automatically de-
leted.
The following agents can be used:
– Miele UltraPhase 1
– Miele UltraPhase 2
– Universal detergent
– Colour detergent
– Delicates detergent
– Delicates/Woollens
– Fabric conditioner
Follow the manufacturer's instruc-
tions on dosage given on the pack-
aging.
The dosage amount required for the
agent being used must be set. Follow
the instructions in the display on how to
do so.
Tip: If you select No agent the respect-
ive TwinDos compartment will be deac-
tivated.
Change dosage
The values set for dispensing deter-
gent from compartments and
can be checked and corrected.
Soiling
You can specify the default setting for
the degree of soiling.
The following soiling levels are available
to choose from:
– Light
– Normal
– Heavy
The Factory default setting is: Normal
Water plus level
There are four different water levels
which can be selected for the Water
plus Extra.
Levels
– Normal (default setting)
– Plus 
– Plus 
– Plus 
Settings
108
Maximum rinse level
The water level in the rinses can be
permanently set to the highest value.
This function is important for allergy
sufferers as it achieves excellent rinse
results. The water consumption will be
increased.
The maximum rinse level is deactivated
as standard.
Soak duration
You can set a duration for the soak
process of between 30minutes and
6hours.
The duration can be selected in
30minute increments. When the Soak
extra option is selected, the laundry will
be soaked for the duration selected.
A duration of 0: 30h is set as standard.
Longer Pre-wash Cottons
If you require a longer pre-wash, you
can extend the standard pre-wash
time of 25minutes in the Cottons pro-
gramme.
– Normal (factory setting)
25minute pre-wash.
– + 6 min
31minute pre-wash.
– + 9 min
34minute pre-wash.
– + 12 min
37minute pre-wash.
Gentle action
With gentle action activated, drum
agitation is reduced. In this way, lightly
soiled items can be washed more
gently.
Gentle action can be activated for the
Cottons and the Minimum iron pro-
grammes.
Gentle action is deactivated as stand-
ard.
Anti-crease
The Anti-crease function reduces
creasing after the end of the pro-
gramme.
At the end of the programme, the drum
continues to turn at intervals for up to
30min. The washing machine door can
be unlocked at any time by touching the
Start/Stop sensor and then opened.
Anti-crease is activated as standard.
Settings
109
Network
Miele@home
Control the networking of your wash-
ing machine with your WiFi network.
The following points may appear in the
submenu:
Set up
This message only appears if the wash-
ing machine has not yet been connec-
ted to a WiFi network.
Please refer to “Before using for the first
time” for instructions on how to set up
the connection.
Activate
(visible if Miele@home is deactivated)
The WiFi function is reactivated.
Deactivate
(visible if Miele@home is activated)
Miele@home remains set up, the WiFi
function is switched off.
Connection status
(visible if Miele@home is activated)
The following values are displayed:
– The quality of WiFi reception
– The network name
– The IP address
Set up again
(visible if set up)
Resets the WiFi login (network) to im-
mediately re-establish a new connec-
tion.
Reset
(visible if set up)
– The WiFi is switched off.
– The WiFi connection will be reset to
the factory default setting.
The network configuration should be re-
set whenever a washing machine is be-
ing disposed of or sold, or if a used
washing machine is being put into oper-
ation. This is the only way to ensure that
all personal data has been removed and
the previous owner will no longer be
able to access the washing machine.
A new connection setup has to be car-
ried out in order to use the Miele@home
setting again.
Settings
110
SmartGrid
The SmartGrid setting is only visible if
the Miele@home setting is set up and
activated.
This function can be used for starting
your washing machine automatically
at a time when your energy supplier's
energy costs are most economical.
Activating SmartGrid gives the Timer
sensor a new function. Use the “Timer”
sensor to set SmartStart. The washing
machine will then start within the time-
frame specified by you when it receives
a signal from your energy supplier.
If a signal has not been received from
the energy supplier by the latest start
time set, the washing machine will start
automatically (see “Delay start”).
SmartGrid is deactivated as standard.
Remote control
The Remote control setting is only vis-
ible if the Miele@home setting is set up
and activated.
Once the Miele@mobile app has been
installed on your mobile device, you
can check the status of your washing
machine from anywhere and start it re-
motely. You can also control it re-
motely via the MobileControl pro-
gramme.
You can switch off the Remote control
setting if you do not want to operate the
washing machine with your mobile
device.
If Remote control is not switched on, the
app can cause the programme to be
cancelled.
Use the “Timer֨” sensor control to set a
timeframe within which you want to
start the washing machine and the
timer (see “Timer”).
The washing machine will then start
within the timeframe specified when it
receives your signal.
If it has not received a start signal by
the latest start time set, the washing
machine will start automatically.
Remote control is activated by default.
Settings
111
RemoteUpdate
The RemoteUpdatemenu option is only
displayed and can only be selected if
the requirements for using
Miele@home have been met (see “Be-
fore using for the first time –
Miele@home”).
The RemoteUpdate function is used to
update the software in your washing
machine. If an update is available for
your washing machine, it will automatic-
ally download it. Updates will not be in-
stalled automatically. They must be initi-
ated manually.
If you do not install an update, you can
continue to use your washing machine
in the usual way. However, Miele re-
commends installing updates.
Activating/Deactivating
The RemoteUpdate function is activ-
ated as standard. Available updates will
be downloaded automatically but will
only be installed if you initiate installa-
tion manually.
Deactivate RemoteUpdate if you do not
want any updates to be downloaded
automatically.
Running RemoteUpdate
Information about the content and
scope of an update will be provided in
the Miele@mobile app.
A message will appear in your washing
machine display if a software update is
available.
You can install the update immediately
or postpone this until later. When the
washing machine is switched on again,
you will be reminded about the update.
Deactivate RemoteUpdate if you do not
want to install the update.
The update may take several minutes.
Please note the following information
about the RemoteUpdate function:
– You will only receive a message when
an update is available.
– Once an update has been installed, it
cannot be undone.
– Do not switch off the washing ma-
chine during an update. Otherwise,
the update will be aborted and will
not be installed.
– Some software updates can only be
carried out by the Miele Customer
Service Department.
Settings
112
Appliance parameters
Legal information
Open source licences
You can view information here.
Copyrights and Licences
Miele uses their own and third party
software which is not subject to any so-
called Open Source Licence for the op-
eration and control of the appliance.
This software/these software compon-
ents are protected by copyright. The
copyright powers of Miele and third
parties have to be respected.
Furthermore, this appliance contains
software components which are distrib-
uted under Open Source licence condi-
tions. Please refer to the menu item Set-
tings| Appliance parameters| Legal informa-
tion| Open source licences in the appli-
ance for the Open Source components
contained therein, together with the
corresponding copyright notices, cop-
ies of the licencing conditions valid at
the time, and any further information.
The liability and warranty provisions of
the Open Source licence terms and
conditions as stated therein apply only
in relation to the respective rights hold-
ers.
Settings
113
Installation requirements
Low water pressure
If the water pressure is below 100kPa
(1bar), the programme will be can-
celled and a fault message will appear.
If the on-site water pressure cannot be
increased, activating this function will
prevent the programme from being can-
celled.
Low water pressure is activated as
standard.
Suds cooling
Additional water flows into the drum at
the end of the main wash to cool the
suds down.
Suds cooling takes place when a Cot-
tons programme with a temperature of
70°C or higher is selected.
Suds cooling should be activated:
– to prevent the danger of scalding if
the drain hose is hooked over the
edge of a sink or basin.
– where the drainage pipes do not
comply with DIN 1986.
Suds cooling is deactivated as stand-
ard.
Temperature reduction
At high altitudes water has a lower
boiling point. Miele recommends ac-
tivating the reduced temperature set-
ting at altitudes of 2000m or above to
prevent water from boiling. The max-
imum temperature is reduced to 80°C
even if a higher temperature is selec-
ted.
Temp. reduction is deactivated as
standard.
Detergents and care products
114
Detergent, fabric care, additives and
machine care products are available for
this washing machine. All the products
have been designed for Miele washing
machines.
These and many other useful products
can be ordered via the internet at
www.miele.co.uk or from Miele (see end
of this booklet for contact details).
Detergent
Miele UltraPhase1 and 2
– 2-component detergent for whites
and colours
– For brilliant colours and spotlessly
white laundry
– Excellent stain removal even at low
temperatures
UltraWhite (powder detergent)
– Best results at 20/30/40/60/95°C
– Radiant white laundry thanks to
powerful formula with active oxygen
– Excellent stain removal even at low
temperatures
UltraColor (liquid detergent)
– Best wash results at 20/30/40/60°C
– With colour-protection formula for
brilliant colours
– Excellent stain removal even at low
temperatures
WoolCare delicates detergent (liquid
detergent)
– For wool, silks and delicates
– Special care complex based on
wheat protein and with colour-pro-
tection formula
– Best wash results at 20/30/40/60°C
Detergents and care products
115
Specialist detergents
These specialist detergents are avail-
able as convenient single-use capsules.
Caps Sport
– For synthetic fabrics
– Neutralises odours thanks to built-in
odour absorber
– Prevents static charge in clothes
– Retains the shape and breathability
of synthetic fabrics
Caps DownCare
– For down-filled items
– Retains the elasticity and breathabil-
ity of down
– Lanolin for effective cleaning and
gentle care
– Down does not stick together and re-
tains its loft
Caps WoolCare
– Woollens and delicates detergent
– Special wheat-protein-based agents
– Fibre-protection technology to help
prevent items shrinking and felting
– Colour-protection formula for gentle
cleaning
Caps UltraDark
– Special-purpose detergent for dark
and black laundry
– Colour-protection formula for gentle
cleaning
– Anti-pilling effect protects your gar-
ments from discolouration
– Retains colour intensity and bright-
ness
Caps CottonRepair
– Special-purpose detergent for cotton
fabrics
– Visibly renews fabric with just one
wash
– Special Miele formula with No-
vozymes technology
– Removes pilling and renews colour
intensity and brightness
– Depending on fabric do not use more
than 1–2 times per year
Caps SilkCare
– Silks and delicates detergent
– Special care product made with silk
protein
– Preserves the smooth surface of silk
textiles
– Gentle cleaning to protect silk fibres
Detergents and care products
116
Fabric care
These fabric care products are available
as convenient single-use capsules.
Fabric conditioner cap
– Fabric conditioner for freshly scented
laundry
– Pure and thorough cleanliness with a
fresh scent
– For soft, bouncy laundry
– Prevents static charge in clothes
Cap ImpraProtect
– Proofing agent for sportswear and
waterproof clothing
– Effective proofing to protect against
water and wind, and to give a dirt-re-
pellent finish
– Retains the breathability of fabrics
Additives
Additives are available as convenient
single-use capsules.
Cap Booster
– Highly effective stain remover
– Enzyme technology to help remove
stubborn stains
– Suitable for whites and colours
– For best wash results even at low
temperatures
Machine care
TwinDosCare
– Cleaning agent for the TwinDos dis-
pensing system
– Use before a prolonged downtime (at
least 2months)
– Use before changing to a different
product
Descaling agent
– Removes heavy limescale deposits
– Mild and gentle with natural citric
acid
– Gentle on heater elements, drum and
other components
IntenseClean
– For hygienic cleanliness in washing
machines
– Removes grease, bacteria and asso-
ciated unpleasant odours
– Effective thorough cleaning
Water softener tablets
– Reduces the amount of detergent
needed for hard water
– Less detergent residue in fabrics
– Less chemicals in waste water due to
reduced amount of detergent
United Kingdom
Miele Co. Ltd.
Fairacres, Marcham Road
Abingdon, Oxon, OX14 1TW
Tel: 0330 160 6600
Internet: www.miele.com
Australia
Miele Australia Pty. Ltd.
ACN 005 635 398
ABN 96 005 635 398
1 Gilbert Park Drive
Knoxfield, VIC 3180
Tel: 1300 464 353
Internet: www.miele.com.au
Miele (Shanghai) Trading Ltd.
1-3 Floor, No. 82 Shi Men Yi Road
Jing' an District
200040 Shanghai, PRC
Tel: +86 21 6157 3500
Fax: +86 21 6157 3511
E-mail: info@miele.cn,
Internet: www.miele.cn
China
41/F - 4101, Manhattan Place
23 Wang Tai Road
Kowloon Bay, Hong Kong
Tel: (852) 2610 1025
Fax: (852) 3579 1404
Email:
customerservices@miele.com.hk
Website: www.miele.hk
Miele (Hong Kong) Limited
Miele India Pvt. Ltd.
Ground Floor
Copia Corporate Suites
Plot No. 9, Jasola
New Delhi - 110025
Tel: 011-46 900 000
Fax: 011-46 900 001
E-mail: customercare@miele.in
Internet: www.miele.in
India
Miele Ireland Ltd.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24
Tel: (01) 461 07 10
Fax: (01) 461 07 97
E-Mail: info@miele.ie
Internet: www.miele.ie
Ireland
Malaysia
Miele Sdn Bhd
Suite 12-2, Level 12
Menara Sapura Kencana
Petroleum
Solaris Dutamas No. 1
Jalan Dutamas 1
50480 Kuala Lumpur, Malaysia
Phone: +603-6209-0288
Fax: +603-6205-3768
Miele New Zealand Limited
IRD 98 463 631
Level 2, 10 College Hill
Freemans Bay, Auckland 1011
New Zealand
Tel: 0800 464 353
Internet: www.miele.co.nz
New Zealand
Miele Pte. Ltd.
163 Penang Road
# 04 - 03 Winsland House II
Singapore 238463
Tel: +65 6735 1191
Fax: +65 6735 1161
E-Mail: info@miele.com.sg
Internet: www.miele.sg
Singapore
Miele (Pty) Ltd
63 Peter Place, Bryanston 2194
P.O. Box 69434, Bryanston 2021
Tel: (011) 875 9000
Fax: (011) 875 9035
E-mail: info@miele.co.za
Internet: www.miele.co.za
South Africa
Miele Appliances Ltd.
Showroom 1
Eiffel 1 Building
P.O. Box 114782 - Dubai
Tel. +971 4 3044 999
Fax. +971 4 3418 852
800-MIELE (64353)
E-Mail: info@miele.ae
Website: www.miele.ae
United Arab Emirates
Manufacturer:
Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Germany
K.E. & Kingstone Co., Ltd.
6th Fl., No. 120, Sec. 2
Jianguo N. Rd.
Taipei, Taiwan
TEL: +886 2 2502-7256
FAX: +886 2 2502-3077
E-mail: kenk@kenk.com.tw
Website:
www.kenk.com.tw/ke/miele
Taiwan
Thailand
BHIRAJ TOWER at EmQuartier
43rd Floor Unit 4301-4303
689 Sukhumvit Road
North Klongton Sub-District
Vadhana District
Bangkok 10110, Thailand
Sheikh Zayed Road, Umm Al Sheif
M.-Nr. 11 360 060 / 00en-GB
WSR 863 WPS Selection
… 119


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Others manual(s) of Miele WSR863

Miele WSR863 User Manual - German - 120 pages

Miele WSR863 User Manual - Dutch - 120 pages

Miele WSR863 User Manual - French - 120 pages


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