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Miele WEB685 WPS Manual

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Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first
time.
en-GB M.-Nr. 12 635 420
Contents
2
Warning and Safety instructions .............................................................................. 6
Operating the washing machine................................................................................ 12
Control panel................................................................................................................... 12
How the control field works.......................................................................................... 13
Caring for the environment......................................................................................... 14
Before using for the first time..................................................................................... 15
Removing the open spanner......................................................................................... 15
Miele@home .................................................................................................................. 16
1. Remove the transit bars............................................................................................. 17
2. Setting up Miele@home........................................................................................... 17
3. Commissioning TwinDos ......................................................................................... 18
4. Starting the calibration programme........................................................................ 19
Washing environmentally and economically .......................................................... 20
1. Prepare the laundry .................................................................................................. 21
2. Select a programme................................................................................................. 22
3. Load the washing machine..................................................................................... 23
4. Select programme settings.................................................................................... 24
5. Add detergent............................................................................................................ 25
Degree of soiling of the laundry ................................................................................... 26
Detergent dispenser drawer......................................................................................... 26
CapDosing....................................................................................................................... 28
6.Starting the programme.......................................................................................... 30
Adding laundry during a programme sequence (AddLoad)...................................... 30
7.End of programme .................................................................................................... 31
Spinning .......................................................................................................................... 32
Delay start/SmartStart .......................................................................................... 33
Programme chart .......................................................................................................... 35
Extra options .................................................................................................................. 38
Short................................................................................................................................. 38
Pre-ironing....................................................................................................................... 38
The following extra options can be selected in addition to the programmes........ 38
Garment care label symbols....................................................................................... 39
Programme sequence.................................................................................................. 40
Contents
3
Changing the programme sequence ........................................................................ 42
Changing a programme (safety lock)........................................................................... 42
Cancelling a programme................................................................................................ 42
Detergent........................................................................................................................ 43
The correct detergent .................................................................................................... 43
Water softeners.............................................................................................................. 43
Dispensing aids .............................................................................................................. 43
Fabric conditioner and liquid starch ............................................................................ 43
Recommended Miele detergents ................................................................................ 44
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 .... 44
Replacing the TwinDos cartridge .............................................................................. 45
Cleaning and care ......................................................................................................... 46
Cleaning the external casing and the control panel .................................................. 46
Cleaning the detergent dispenser drawer .................................................................. 46
Hygiene info(Cleaning the drum) ................................................................................. 48
Cleaning the water inlet filter........................................................................................ 48
TwinDos maintenance................................................................................................... 49
Problem solving guide.................................................................................................. 50
The programme does not start..................................................................................... 50
The programme is cancelled and a fault indicator light lights up
in the control panel ........................................................................................................ 51
During the programme sequence, a symbol appears in the time display.............. 52
At the end of the programme, an indicator light lights up in the control panel..... 53
Messages or faults with the TwinDos system ........................................................... 53
General problems with the washing machine............................................................ 54
An unsatisfactory wash result ...................................................................................... 56
The door will not open ................................................................................................... 57
Opening the door in the event of a blocked drain outlet and/or power cut........... 58
Service............................................................................................................................. 60
Contact in the event of a fault...................................................................................... 60
Optional accessories ..................................................................................................... 60
EPREL database ............................................................................................................. 60
Warranty .......................................................................................................................... 60
Installation...................................................................................................................... 61
Front view........................................................................................................................ 61
Rear view ......................................................................................................................... 62
Installation surface......................................................................................................... 63
Transporting the washing machine to its installation site ........................................ 63
Removing the transit bars............................................................................................. 64
Fitting the transit bars ................................................................................................... 65
Contents
4
Levelling the machine .................................................................................................... 66
Screwing out and adjusting the feet ...................................................................... 66
Installing under a continuous worktop .................................................................. 67
Washer-dryer stack .................................................................................................. 67
The water protection system........................................................................................ 68
Connection to the water supply................................................................................... 69
Connecting the water inlet hose ............................................................................ 69
Water drainage................................................................................................................ 70
Fitting the elbow ....................................................................................................... 70
Direct connection to a sink drain outlet ................................................................ 71
Electrical connection .................................................................................................... 72
Consumption data ........................................................................................................ 73
Technical data................................................................................................................ 74
EU Conformity declaration............................................................................................ 75
UK Conformity declaration ........................................................................................... 75
Programmable functions............................................................................................. 76
Opening the programming level................................................................................... 76
Choosing and selecting a programmable function.................................................... 76
Editing and saving a programmable function ............................................................. 77
Exit programming level .................................................................................................. 77
Buzzer duration.......................................................................................................... 77
 Buzzer ........................................................................................................................ 77
 Sensor tone............................................................................................................... 78
 Lock code.................................................................................................................. 78
 Control panel switch-off status ............................................................................ 78
 Memory.................................................................................................................... 79
 Longer pre-wash Cottons...................................................................................... 79
 Gentle action........................................................................................................... 79
 Reduce temperature .............................................................................................. 79
 Maximum rinse level............................................................................................... 80
 Suds cooling............................................................................................................. 80
 Low water pressure................................................................................................ 80
 Anti-crease............................................................................................................... 80
 Backlight brightness dimmed ............................................................................... 81
 TwinDos ................................................................................................................... 81
 UltraPhase1 dispensing quantity......................................................................... 81
 UltraPhase2 dispensing quantity ........................................................................ 81
 TwinDos maintenance ........................................................................................... 81
 Degree of soiling..................................................................................................... 82
Operating hours...................................................................................................... 82
Factory default ........................................................................................................ 82
Contents
5
Networking...................................................................................................................... 83
 Remote control........................................................................................................ 83
 SmartGrid................................................................................................................ 83
 RemoteUpdate........................................................................................................ 84
Switching off WiFi .......................................................................................................... 85
Copyrights and licences for the communication module......................................... 85
Detergents and care products ................................................................................... 86
Detergent......................................................................................................................... 86
Machine care .................................................................................................................. 86
Warning and Safety instructions
6
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installation,
use and maintenance. This prevents both personal injury and dam-
age to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them on
to any future owner.
Correct application
This washing machine is intended for use in domestic households
and similar working and residential environments.
The washing machine is not intended for outdoor use.
It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from in-
correct or improper use or operation.
The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the consequences
of incorrect operation.
Warning and Safety instructions
7
Safety with children
Children under 8 years of age must be kept away from the washing
machine unless they are constantly supervised.
Children 8 years and older may only use the washing machine un-
supervised if they have been shown how to use it safely and recog-
nise and understand the consequences of incorrect operation.
Children must not be allowed to clean or maintain the washing
machine unsupervised.
Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
Please observe the instructions in “Installation” and “Technical
data”.
Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
Before connecting the washing machine, ensure that the connec-
tion data on the data plate (fuse rating, voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified elec-
trician.
The electrical safety of this washing machine can only be guaran-
teed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a qual-
ified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
Do not connect the washing machine to the mains electricity sup-
ply by a multi-socket adapter, extension lead or similar. These do not
guarantee the required safety of the machine (fire hazard due to the
risk of overheating).
Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Only when these parts are fitted can Miele guaran-
tee the safety standards of the machine.
The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
Warning and Safety instructions
8
Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
While the washing machine is under warranty, repairs should only
be undertaken by a Miele authorised service technician. Otherwise
the warranty will be invalidated.
If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
The machine must only be connected to the on-site water supply
using a new hose kit. Old hose kits must not be re-used. Check the
condition of the hoses regularly so that you can replace them in good
time and avoid the risk of any water damage.
The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which may
be caused by cockroaches or other vermin will not be covered by the
warranty.
The machine must not be used in a non-stationary location (e.g. on
a ship).
Do not make any alterations to the machine, unless authorised to
do so by Miele.
Correct use
Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the elec-
tronic control unit may be impaired at temperatures below freezing
point.
Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
Warning and Safety instructions
9
Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the im-
mediate vicinity.
Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds container,
drum), which in turn can result in damage to the laundry.
Take care when opening the drum door after using the steam func-
tion. Danger of burning due to escaping steam and the high temper-
ature of the surface of the drum as well as the porthole glass. Stand
back away from the machine and wait until the steam has dissipated.
The maximum load for this washing machine is 8,0 kg (dry weight).
See the “Programme chart” for the maximum recommended loads
for individual programmes.
If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order online at www.miele.co.uk or from Miele. Strictly observe the
instructions on the packaging.
Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being washed
in the machine.
Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and explo-
sion hazard.
Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause dam-
age to plastic surfaces.
Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the manufac-
turer's instructions carefully.
Warning and Safety instructions
10
Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
If detergent comes into contact with the eyes, rinse them thor-
oughly with lukewarm water immediately. If swallowed, seek medical
assistance immediately and retain the packaging or label for refer-
ence. Those with skin problems or sensitive skin should avoid their
skin coming into contact with detergent.
Warning and Safety instructions
11
Accessories and spare parts
Only use original Miele accessories. If other parts are used, war-
ranty, performance and product liability claims will be invalidated.
A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele will guarantee to supply functional spare parts for a min-
imum of 10years and up to 15years following the discontinuation of
your washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.
Operating the washing machine
12
Control panel

aControl field
The control field consists of a time
display and various sensor controls.
The individual sensor controls are ex-
plained in the following sections.
bSensor controls – temperature
for selecting the temperature.
cSensor controls – spin speeds
for selecting the spin speed.
dSensor controls for TwinDos and
extra options
You can activate TwinDos dispensing
for a wash programme and add extra
options to the programme.
When a wash programme is selec-
ted, the sensor controls for the
TwinDos dispensing option and extra
options light up dimly.
eIndicator lights
Lights up if there are faults af-
fecting the water inlet and
drainage.
Lights up if excess detergent
was used.
Lights up together with in the
time display as a reminder
about hygiene information.
Lights up together with in the
time display as a reminder
about TwinDos cleaning.
The Add laundry function can-
not be selected.
fSensor controls – CapDosing
CapDosing of fabric care
products (e.g. fabric condi-
tioner, proofing agent)
CapDosing of additives (e.g.
detergent enhancer)
CapDosing of detergent (for the
main wash only)
Operating the washing machine
13
gTime display
After the programme has started, the
programme duration will appear in
the display in hours and minutes.
When Delay start is being used, the
programme duration will appear after
the Delay start time has elapsed.
hSensor controls  
The Delay start time selected will ap-
pear in the time display.
After the programme has started, the
Delay start time will begin to count
down.
Once the Delay start time has
elapsed, the programme begins and
the estimated programme duration
appears on the time display.
After touching the sensor
control, a later start time for the
programme (Delay start) can
be selected. Once selected,
lights up brightly.
The duration of the Delay start
period is increased by touching
the sensor control.
The duration of the Delay start
period is reduced by touching
the sensor control.
iStart/Add laundrysensor control
The programme can be started
as soon as the sensor control is
flashing on and off. Touching
theStart/Add laundry sensor
control starts the selected pro-
gramme. The sensor control
lights up constantly.
Once the programme has been
started, theStart/Add laundry
sensor control allows you to
add laundry.
jOptical interface
This is used by the Service depart-
ment as a transmission point.
kProgramme selector
for selecting programmes and for
switching off the appliance. The
washing machine is switched on
when you select a programme, and
switched off by turning the pro-
gramme selector to the position.
How the control field works
The , , , , and sensor con-
trols react to fingertip contact. If a
sensor control is illuminated, it can be
selected.
If a sensor is brightly lit, this means: cur-
rently selected
If a sensor is dimly lit, this means: it can
be selected
Caring for the environment
14
Disposing of the packaging ma-
terial
The packaging material is used for hand-
ling and protects the appliance from
transport damage. The packaging ma-
terial used is selected from materials
which are environmentally friendly for
disposal and can generally be recycled.
Recycling the packaging material re-
duces the use of raw materials. Use ma-
terial-specific collection points for valu-
able materials and take advantage of re-
turn options. Your Miele dealer will take
the packaging material away.
Disposing of your old appliance
Electrical and electronic appliances con-
tain many valuable materials. They also
contain certain materials, compounds
and components which were essential
for their correct functioning and safety.
These could be hazardous to human
health and to the environment if dis-
posed of with household waste or if
handled incorrectly. Please do not,
therefore, dispose of your old appliance
with household waste.
Instead, please make use of officially
designated collection and disposal
points to dispose of and recycle elec-
trical and electronic appliances in your
local community, with your dealer or
with Miele, free of charge. By law, you
are solely responsible for deleting any
personal data from the old appliance
prior to disposal. You are legally obliged
to remove any old batteries which are
not securely enclosed by the appliance
and to remove any lamps without des-
troying them, where this is possible.
These must be taken to a suitable col-
lection point where they can be handed
in free of charge. Please ensure that
your old appliance poses no risk to chil-
dren while being stored for disposal.
Before using for the first time
15
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
Removing the open spanner
Take out the open spanner for remov-
ing the transit bars from the bottom
left of the transport packaging.
Removing the protective foil
and stickers
Remove:
- Any protective film from the door
- Any stickers from the front and the lid
Please do not remove any labels (e.g.
the data plate) which are visible
when you open the door.
This washing machine has undergone
a complete functional test at the fact-
ory and there will be some residual
water in the drum from this process.
Remove the detergent cart-
ridges and the drain hose elbow
from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in the
drum.
Reach under the door grip and pull
the door open.
Take the two cartridges and the elbow
piece out of the drum.
Shut the door with a gentle swing.
Before using for the first time
16
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
- a WiFi network
- the Miele@mobile App
- a Miele user account. The user ac-
count can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is connec-
ted to your WiFi network you can use
the App, for example, to carry the fol-
lowing activities:
- Operate your washing machine re-
motely
- Access information about the operat-
ing status of your washing machine
- Access information about a pro-
gramme sequence on your washing
machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing ma-
chine in its final location, ensure the
signal strength is sufficient for your
WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele app de-
pends on the availability of the
Miele@home service in your country.
The Miele@home service is not avail-
able in every country.
For information about availability, please
visit www.miele.com.
Miele App
The Miele App is available to download
free of charge from the Apple App
Store® or from the Google Play Store™.
Before using for the first time
17
1. Remove the transit bars
Damage resulting from failure to
remove the transit bars.
Failure to remove the transit bars can
result in damage to the washing ma-
chine and to adjacent cabinetry or
appliances.
Remove the transit bars as described
in “Installation and connection”.
2. Setting up Miele@home
There are 2 ways of connecting:
1. Via the Miele app (default)
2. Via WPS
To do so, you will need a WPS-com-
patible router.
Logging in via the Miele app
Turn the programme selector to the
MobileStart programme.
appears on the time display and the
timeout starts to count down from
10minutes. The Miele app will guide
you through the remaining steps.
When you have successfully connected,
 will appear on the time display.
Logging in via WPS
Turn the programme selector to the
MobileStart programme.
Touch the sensor control until 
appears on the time display and a
short keypad tone sounds.
The timeout then starts to count down
from 2minutes on the time display.
Activate the WPS function on your
router within 2minutes.
When you have successfully connected,
 will appear on the time display.
Tip: If the connection has not been set
up when the timeout has finished
counting down, repeat the process.
Before using for the first time
18
3. Commissioning TwinDos
The TwinDos system can only be oper-
ated with the Miele UltraPhase1 and
UltraPhase2 detergent cartridges. It is
not possible to use any other detergent
in the TwinDos system.
The dispensing quantities for
UltraPhase1 and UltraPhase2 are pre-
set for water hardness level II in the
factory default settings.
You can change the dispensing quantity.
See the “Programmable functions”
chapter, “TwinDos” section.
Open the access panel for TwinDos.
Remove the cover caps from the de-
tergent cartridges included with the
delivery.
Push the detergent cartridge for
UltraPhase1 into compartment1 and
the detergent cartridge for
UltraPhase2 into compartment2.
Close the TwinDos access panel.
Before using for the first time
19
4. Starting the calibration pro-
gramme
For optimum water and energy con-
sumption and excellent wash results, it
is important to calibrate the washing
machine.
To do this, the Cottonsprogramme
must be run without laundry and
without detergent.
Open the stopcock.
Turn the programme selector to the
Cottons position.
The washing machine is now switched
on and the temperature 40 and spin
speed 1400 light up.
Touch theStart/Add laundry sensor
control.
The wash programme will start.
After 10minutes, the indicators dim.
Opening the door at the end of the
programme
The door remains locked during the anti-
crease phase. The control field lights up
for the first 10minutes. The control field
then goes out and theStart/Add laun-
dry sensor control flashes.
Turn the programme selector to the
position.
 appears on the timer display and
the indicator light goes out.
The door unlocks.
Tip: After the anti-crease phase, the
washing machine will have switched off
and the door unlocked automatically.
The control field will be completely dark.
Reach under the door grip and pull
the door open.
Tip: Leave the door slightly open to al-
low the drum to dry.
Initial commissioning is now complete.
Washing environmentally and economically
20
Energy and water consumption
- To get the most out of your machine,
load the maximum dry load size for
the wash programme you are using.
This will keep the energy and water
consumption to a minimum in relation
to the size of the load.
- Programmes that are more efficient
with regard to energy and water con-
sumption generally have a longer run-
ning time. By extending the pro-
gramme running time, the wash tem-
perature that is actually reached can
be reduced while still providing the
same wash results.
For example, the
ECO 40-60programme has a longer
running time than the Cottons40°C
or 60°C programme. The
ECO 40-60programme is more effi-
cient in terms of energy and water
consumption but has a longer running
time.
- Use the Express 20programme for
small, lightly soiled loads.
- Modern detergents make it possible
to wash at lower temperatures (e.g.
20°C). Using lower temperature set-
tings will save energy.
Information about subsequent
tumble drying
The spin speed selected affects the re-
sidual moisture in the laundry and the
sound emissions of the washing ma-
chine.
The higher the spin speed, the lower the
residual moisture in the laundry. How-
ever, the sound emissions of the wash-
ing machine will increase.
Select the highest possible spin speed
for the wash programme to save energy
in the subsequent tumble dryer cycle.
Hygiene in the washing ma-
chine
Washing at low temperatures and/or us-
ing liquid detergents can cause bacteria
and odours to build up in the washing
machine. Miele therefore recommends
cleaning the washing machine once
every month.
When the indicator light lights up and
appears on the time display, the wash-
ing machine must be cleaned.
Detergent
- For precise dispensing use automatic
detergent dispensing.
- Adjust the dosage to the degree of
soiling of the laundry.
- Do not exceed the amounts of deter-
gent recommended by the manufac-
turer on the packaging.
1. Prepare the laundry
21
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any foreign objects.
Sort the laundry
Sort the laundry by colour and by care
label. Most garments have a textile
care label in the collar or side seam.
Tip: Dark textiles often contain excess
dye and should be washed separately
several times before being included in a
mixed load. Always wash whites and
coloureds separately.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using a
soft, colourfast cloth. Do not rub.
Tip: Stains (e.g. blood, egg, coffee, tea)
can be pre-treated using some handy
tricks which can be found in the Miele
guide to laundry care.
Damage due to solvent-based
cleaning agents
Cleaning agents containing benzine,
stain remover, etc., can damage
plastic parts.
When pre-treating textiles, make sure
that any plastic parts (e.g. buttons)
do not come into contact with clean-
ing agent.
Risk of explosion due to solvent-
based cleaning agents.
When using solvent-based cleaning
agents, an explosive mixture may de-
velop.
Never use solvent-based cleaning
agents in the washing machine.
General tips
- Curtains: remove rollers and lead
weights or place in a laundry bag.
- Sew in or remove any loose underwir-
ing in bras.
- Close any zips, attach velcro fasten-
ers, fasten hooks and eyes, etc. be-
fore washing.
- Fasten duvet covers and pillow cases
to prevent small items from becoming
rolled up inside them.
Do not wash items which are specified
by the manufacturer as not washable
according to the symbol on the care la-
bel (symbol).
2. Select a programme
22
Switching on the washing ma-
chine
Turn the programme selector to a pro-
gramme.
1. Selecting wash programmes
using the programme selector
Turn the programme selector to the
required programme.
The programme running time appears
on the time display.
2. Selecting programmes using
the MobileStart programme
selector position and the Miele
app
Tip: To use MobileStart , the washing
machine must be logged on to the WiFi
network and Remote control must be
switched on.
Turn the programme selector to the
MobileStartposition.
appears on the time display.
Once the programme has started, the
washing machine can be operated with
the Miele app.
You must touch the Start/Add laun-
drysensor control to enable operation
via the Miele app. Touching the sensor
control also locks the door of the
washing machine.
3. Load the washing machine
23
Open the door
Reach under the door grip and pull
the door open.
Check the drum for pets or foreign
objects before loading it with laundry.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this makes cleaning less effective and
causes creases.
Unfold the laundry and load loosely
into the drum.
Mixing both large and small items
gives better wash results and also
helps to distribute the load evenly dur-
ing spinning.
Tip: Please note the maximum load size
for different wash programmes.
Close the door
Make sure that no items are caught
between the door and the seal.
Shut the door with a gentle swing.
4. Select programme settings
24
Selecting a temperature and
spin speed
The wash programme’s preset temper-
ature and spin speed light up brightly.
The choice of available temperatures
and spin speeds for the wash pro-
gramme light up dimmed.
The temperatures reached inside the
washing machine might not be the
same as the temperatures selected.
Perfect wash results are achieved
through a combination of energy use
and wash duration.
Touch the sensor for the desired tem-
perature. It will then light up brightly.
Touch the sensor for the desired spin
speed. It will then light up brightly.
Selecting Extras
The selection of extras available for the
wash programme lights up dimly.
Touch the sensor for the extra you
want. It then lights up brightly.
Tip: You can select multiple extras for a
wash programme.
Please refer to “Extras” for more in-
formation.
Switching on Delay start/
SmartStart
The start of the programme can be
delayed from 30minutes up to
24hours. This allows you to make use
of night-time economy electricity rates,
for example (see the “Delay start/
SmartStart” chapter).
5. Add detergent
25
There are several options for adding de-
tergent.
The washing machine has the TwinDos
system.
TwinDos has to be activated as de-
scribed in “Before using for the first
time”.
The TwinDos system can only be op-
erated with the Miele UltraPhase1
and UltraPhase2 detergents.
How UltraPhase1 and UltraPhase2
work
UltraPhase1 is a liquid detergent which
dissolves dirt and removes the most
common stains. UltraPhase2 is a
bleaching agent and removes stubborn
stains. For the best washing result,
these two agents are dispensed at sep-
arate times during the washing process.
UltraPhase1 and UltraPhase2 clean
white and coloured fabrics thoroughly.
UltraPhase1 and UltraPhase2 single-
use cartridges are available to order
from Miele, your Miele dealer or via the
Miele online shop.
Activating TwinDos dispensing
TwinDos dispensing is automatically ac-
tivated for all programmes in which dis-
pensing is possible.
The TwinDos colourssensor control
lights up. The Twin Dos whitessensor
control lights up dimly in certain wash
programmes.
Tip: The detergent dispensing quantities
are preset. If too much foam builds up,
you can reduce the dispensing quanti-
ties using the  and  program-
mable functions.
Changing TwinDos dispensing
You can change the suggested colour
composition of the laundry.
-TwinDosWhitessensor control for
white or light fabrics
-TwinDosColourssensor control for
colour fabrics
The brightly lit sensor control is activ-
ated.
Touch theTwinDosWhites sensor
control if required.
Deactivating TwinDos dispensing
Touch the brightly lit Twin Dos whites
or TwinDos colours sensor control.
Both sensor controls light up dimly and
dispensing is deactivated.
5. Add detergent
26
Degree of soiling of the laundry
There are 3 different degrees of soiling.
The quantity of detergent dispensed
via TwinDos and the quantity of water
required for rinsing are preset for the
normal degree of soiling.
- Light
No visible soiling or stains
- Normal
Visibly soiled and/or just a few slight
stains.
- Heavy
Heavily soiled and/or clearly visible
stains.
Tip: You can change the default degree
of soiling using the  programmable
function.
Using other methods to remove
stains
If you wish to use additional methods of
stain removal, you have the following
options:
- Using the Booster cap and activating
the CapDosing.
- Add stain remover to the compart-
ment.
Detergent dispenser drawer
Any detergent suitable for automatic
front loading washing machines can be
used. Please observe the instructions
for use and dosage on the detergent
packaging.
Ensure that TwinDos dispensing is
deactivated.
Adding detergent
Pull out the detergent drawer and add
detergent to the compartments.
Detergent for the pre-wash
Detergent for the main wash
Fabric conditioner, liquid starch or
capsules
5. Add detergent
27
Adding fabric conditioner
Add fabric conditioner or liquid starch
to the compartment. Do not ex-
ceed the maximum level mark.
It will be automatically dispensed in the
final rinse. At the end of the programme
a small amount of water remains in the
compartment.
If starching frequently, thoroughly
clean the dispenser compartment,
especially the siphon tube, regularly.
Using liquid detergent with a pre-wash
Liquid detergent cannot be used for the
main wash if the pre-wash has been se-
lected.
Use TwinDos dispensing if you are ac-
tivating the pre-wash.
Using detergent tablets or pods
Always put detergent tablets or pods
directly in the drum with the laundry.
They cannot be added via the detergent
dispenser drawer.
Tips on dosing
Adjust the detergent dosage to the level
of soiling of the laundry and the size of
the load. Reduce the amount of deter-
gent with smaller loads (e.g. reduce the
amount of detergent by ⅓ when wash-
ing a half load).
Too little detergent:
- Results in laundry not being cleaned
properly and may cause it to become
grey and hard to the touch over time.
- Can lead to a build-up of mould in the
washing machine.
- Results in grease not being com-
pletely removed from the laundry.
- Can lead to limescale deposits on the
heater elements.
Too much detergent
- Causes poor wash, rinse, and spin
results.
- Causes higher water consumption as
an extra rinse cycle is automatically
activated.
- Is a greater burden on the environ-
ment.
5. Add detergent
28
CapDosing
Three different types of capsule are
available:
= Fabric care (e.g. fabric condi-
tioner, proofing agent)
= Additives (e.g. detergent en-
hancer)
= Detergent (for the main wash
only)
Each capsule contains the correct
amount for one wash cycle.
Caps are available to order from Miele
or from the Miele online shop (see the
end of this booklet for contact details).
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are swal-
lowed or come into contact with skin.
Keep capsules out of the reach of
children.
Activating CapDosing
Touch the sensor for the capsule you
want to use.
Sensor control Capsule
for
for
for
Inserting a capsule
Open the detergent dispenser drawer.
Open the lid of the / compart-
ment.
Press the capsule in firmly.
5. Add detergent
29
Close the lid and press it firmly shut.
Close the detergent dispenser drawer.
Tip: TwinDos dispensing is switched off
automatically when a capsule is selec-
ted for the main wash. The indicator
for TwinDos dispensing remains visible
in the control field.
The capsule is opened by the act of
inserting it in the detergent dispenser
drawer. The contents can run out of
the capsule if you then remove it
from the drawer before it is used.
Dispose of opened capsules.
The wash programme will dispense the
contents of the capsule at the correct
time.
Water intake to the compartment
is solely via the capsule.
Do not add any additional fabric con-
ditioner to the compartment.
Remove the empty capsule at the end
of the programme.
For technical reasons a small amount
of water will remain in the capsule.
Switching off/changing Cap-
Dosing
In order to switch off CapDosing,
touch the brightly lit sensor.
In order to change CapDosing, touch
one of the other capsule sensors.
6.Starting the programme
30
Starting a programme
Touch the flashingStart/Add laundry
sensor control.
The door locks and the programme
starts.
If a Delay start time has been selected,
this counts down on the time display. At
the end of the Delay start time or imme-
diately after the programme has started,
the programme duration appears on the
time display.
Energy savings
After 10minutes, the indicators dim.
The sensor controlStart/Add laundry
flashes.
To reactivate the indicators:
Touch theStart/Add laundry sensor
control (this does not have any effect
on a programme that is running).
Adding laundry during a pro-
gramme sequence (AddLoad)
Laundry can be added or removed at
any time, provided that the symbol
is not illuminated on the control field.
Touch the Start/Add laundrysensor
control.
Rotating bars ...... are
shown in the time display.
If the word appears on the time dis-
play, the door can be opened.
Open the door and add or remove
laundry.
Close the door.
Touch the Start/Add laundrysensor
control.
The wash programme will continue.
Laundry cannot usually be added or re-
moved if:
- The suds temperature is above 55°C
- The water inside the drum is above a
certain level
7.End of programme
31
Opening the door and removing
the laundry
The door remains locked during the anti-
crease phase. The control field lights up
for the first 10minutes. The control field
then goes out and theStart/Add laun-
dry sensor control flashes.
Turn the programme selector to the
position.
 appears on the timer display and
the indicator light goes out.
The door unlocks.
Tip: After the anti-crease phase, the
door will have unlocked automatically.
Reach under the door grip and pull
the door open.
Remove the laundry.
Items left in the drum could discolour
other items in the next wash or be-
come discoloured themselves.
Remove all items from the drum.
Check the door sealing ring for any
foreign objects.
Tip: Leave the door slightly open to al-
low the drum to dry.
If applicable, remove the used cap-
sule from the detergent drawer.
Tip: Leave the detergent drawer slightly
open to allow it to dry.
Spinning
32
Final spin speed in wash pro-
grammes
When a programme is selected, the
sensor control for the optimum spin
speed for that programme will be
brightly lit up in the control field.
A faster spin speed can be selected for
certain wash programmes.
The highest selectable spin speed is in-
dicated in the table.
Programme rpm
ECO 40-60 1400
Cottons 1400
Minimum iron 1200
Delicates 900
Woollens 1200
Express 20 1200
Dark garments/Denim 1200
Shirts 900
Freshen up –
Drain/Spin 1400
Rinse and interim spin
There is a spin after the main wash and
between the rinses. A reduction in the
final spin speed will also reduce the in-
terim spin speed. If a spin speed of less
than 700 rpm is selected for the Cot-
tons programme, an additional rinse is
introduced.
Selecting Rinse hold (final spin)
Touch the sensor control (Rinse
hold).
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps to prevent creasing if the
laundry is not going to be removed from
the drum immediately after the end of
the programme.
Ending a programme with a spin cycle
The sensor control for the optimum spin
speed lights up on the control field. You
can change the spin speed.
Touch theStart/Add laundry sensor
control.
Ending a programme without a spin
cycle
Reduce the spin speed to 0.
Touch theStart/Add laundry sensor
control.
To omit rinse and interim spin
and the final spin
Touch the sensor.
After the last rinse, the water will be
pumped away and the anti-crease
phase will switch in.
In some programmes an additional rinse
is introduced with this setting.
Delay start/SmartStart
33
Delay start
With the Delay start function, you can
delay the start of the programme.
This function is active when the 
SmartGrid programmable function is
switched off.
You can delay the start of a programme
from 30minutes up to a maximum of
24hours. This allows you to make use
of night-time economy electricity rates,
for example.
Selecting Delay start
Select the programme required.
Touch the sensor control.

The sensor control lights up brightly.
Touch the or sensor control re-
peatedly until the required Delay start
time appears on the time display.
- In the case of settings below
10hours, the Delay start time
changes in increments of 30minutes
- In the case of settings above
10hours, the Delay start time
changes in increments of 1hour
Starting Delay start
Touch the flashingStart/Add laundry
sensor control.
The Delay start process starts and
counts down on the time display.
Changing or cancelling a started Delay
start
If the selected Delay start function has
started, it is no longer possible to
change the time.
Turn the programme selector to the
position.
Turn the programme selector to any
programme.
Rotating bars ...... or  are
shown on the time display.
The door lock is released.
Select a programme and a new Delay
start time.
Delay start/SmartStart
34
SmartStart
The SmartStart function lets you
define a time period during which your
washing machine will start automatic-
ally based on an external signal. The
appliance will start on receipt of a sig-
nal, e.g. from your energy supplier, that
indicates that the electricity tariff is
particularly economical.
This function is active when the 
SmartGrid programmable function is
switched on.
The time period can be defined between
30minutes and 24hours. During this
period, the washing machine waits for
the external signal. If no signal is sent
during the defined period, the washing
machine starts the wash programme.
Setting the time period
If the  SmartGrid programming
function is activated, the function of
the sensor control changes. The
time display no longer shows the delay
start period, and instead shows the
time period in which your washing ma-
chine can be started automatically
(see the “Programmable functions”
chapter, “ SmartGrid” section).
The procedure for setting this is the
same as for setting the delay start time.
Touch the sensor control.
Set the time period you want using
the or sensor controls.
Touch theStart/Add laundry sensor
control.
 appears on the time display.
Programme chart
35
ECO 40-60 Max. load 8,0kg
Items For normally soiled cotton garments
Tip A laundry load consisting of mixed cottons that are intended for
washing at 40°C or 60°C can be washed in the same wash cycle.
This programme is the most efficient in terms of energy and water
consumption for washing cottons.
Note for test institutes:
Test programme for compliance with EU legislation regarding ecodesign
No. 2019/2023 and energy labelling in accordance with Regulation
No. 2019/2014.
TwinDos dispensing must be deactivated when carrying out comparison tests.
Cottons Cold to 90°C Max. load 8,0kg
Items Cotton, linen or mixed fibre fabric, e.g. table linen, towelling, under-
wear, T-shirts, etc.
Tip Where particularly high levels of hygiene are required, please select a
temperature of 60°C or higher.
If you want to select a pre-wash programme, turn the programme se-
lector to With pre-wash.
Note for test institutes:
Cottons 20°C: programme for lightly soiled cotton garments
Test programme for compliance with EU legislation regarding ecodesign
No. 2019/2023.
Minimum iron Cold to 60°C Max. load 4,0kg
Items Synthetic and mixed fibre textiles as well as easy care cotton
Tip Reduce the spin speed for fabric that creases easily.
Programme chart
36
Delicates Cold to 40°C Max. load 3,0kg
Items Delicate garments made from synthetic fibre, mixed fibre and viscose
Curtains specified as machine-washable by the manufacturer
Tip - Deselect the spin for items which crease easily.
WoollensCold to 40°C Max. load 2,0kg
Items Wool or wool blend fabric
Tip Reduce the spin speed for fabric that creases easily.
MobileStart
The Miele app is used for selecting programmes and operating the appliance.
Express 20 Cold to 40°C Max. load 3,5kg
Items Cotton garments that have hardly been worn or are only very lightly
soiled
Tip The Shortextra option is activated automatically.
Dark garments/Denim Cold to 60°C Max. load 3.0kg
Items Black and dark items made of cotton, mixed fibre or denim
Tip - Wash inside out.
- Denim often contains excess dye and may run during the first few
washes. Therefore, wash light and coloured items separately.
Shirts Cold to 60°C Max. load 1.0kg/2.0kg
Items Shirts and blouses made of cotton and mixed fibre
Tip - Pre-treat collars and cuffs depending on the level of soiling.
- Wash silk shirts and blouses in the Delicatesprogramme.
- If the preset Pre-ironingextra is switched off, the maximum load
capacity is increased to 2.0kg.
Programme chart
37
Freshen up Max. load 1.0kg
Items Dry and clean cotton, linen or mixed fibre garments which are slightly
creased.
The garments must be suitable for drying in a tumble dryer  and
suitable for ironing .
Tip - Smaller loads give a better result.
- Remove garments as soon as the programme has finished and
then tumble dry using the Gentle smoothing programme or place
on a hanger to dry.
- Not suitable for garments made of wool or wool blend fabric.
Drain/Spin –
Tip - Drain only: Set spin speed to.
- Make sure you select the appropriate spin speed.
Extra options
38
You can use the extra options buttons to
augment the wash programmes.
Selecting extra options
Extra options are selected and deselec-
ted using the relevant sensor buttons on
the control field.
Touch the sensor control for the extra
option you want.
The relevant sensor will light up brightly.
Not all extra options can be selected
with every wash programme.
If the sensor control lighting is switched
off, this means the extra option cannot
be selected. The extra option cannot be
activated by touch.
Short
For textiles with light soiling with no vis-
ible staining.
The wash duration is reduced.
Pre-ironing
In order to reduce creasing, the laundry
undergoes a smoothing process at the
end of the programme. Reducing the
maximum load by 50% will achieve a
better result. Small loads achieve a bet-
ter result.
The garments must be suitable for dry-
ing in a tumble dryer  and suitable
for ironing .
The following extra options can
be selected in addition to the
programmes
Short
Pre-ironing
Pre-wash
ECO 40-60 – – –
Cottons 
Minimum iron –
Delicates –
Woollens –––
Express 20 –
Dark garments/Denim –
Shirts –
Freshen up – – –
Drain/Spin – – –
= can be selected
= activated automatically
– = cannot be selected
Garment care label symbols
39
Washing
The figure quoted in the bucket is the
maximum temperature at which the
garment can be washed.
Normal agitation
Reduced agitation
Much reduced agitation
Hand wash
Do not wash
Programme selection examples
Programme Care symbols
Cottons 
Minimum iron 
Delicates
Woollens
Express 20
Drying
Normal temperature
Low temperature
Do not tumble dry
Ironing
Approx. 200°C
Approx. 150°C
Approx. 110°C
Ironing with steam can cause ir-
reversible damage.
Ironing/rotary ironing prohibited
Professional cleaning
Dry clean only. The letters indic-
ate the type of cleaning agent
required.
Wet cleaning
Dry cleaning prohibited
Bleaching
Any oxidation bleach can be
used
Use oxygen bleach only
Do not bleach
Programme sequence
40
Main wash Rinse Spin
Water
level
Wash
rhythm
Water
level
Rinse
cycles
ECO 40-60 2–32
Cottons 2-41,2
Minimum iron 2-32
Delicates 2-32
Woollens  2
Express 20  1
Dark garments/Denim 3-42
Shirts  3
Drain/Spin – – – –
Please see the next page for a description of the symbols.
Programme sequence
41
= low water level
= medium water level
= high water level
= intensive rhythm
= normal rhythm
= sensitive rhythm
= handwash rhythm
= carried out
– = not carried out
This washing machine has fully elec-
tronic controls with automatic load con-
trol. The washing machine takes in the
right amount of water required for the
programme depending on the amount of
laundry and its absorbency rate.
The programme sequences outlined in
the chart are based on the basic pro-
gramme with a full load.
Special features in the pro-
gramme sequence
Anti-crease:
At the end of the programme, the drum
continues to turn at intervals for up to
30minutes to help prevent creasing.
Exception: there is no anti-crease phase
in the Woollensprogramme.
The washing machine can be opened at
any time.
1If a temperature of 60°C or higher is
selected, two rinses are carried out. If
a temperature of less than 60°C is
selected, three rinses are carried out.
2An additional rinse is carried out if:
- there is too much foam in the drum
- a spin speed lower than 700rpm has
been selected.
Changing the programme sequence
42
Changing a programme (safety
lock)
A programme, temperature, spin speed
or selected options cannot be changed
once the machine has been successfully
started. This prevents the machine be-
ing operated unintentionally, e.g. by chil-
dren.
If the washing machine is switched off
during active programme operation,
the standby function does not switch
the washing machine off completely
after 15minutes. Safety functions con-
tinue to be active because there may
still be water inside the drum.
Cancelling a programme
You can cancel a programme at any time
after it has started.
Turn the programme selector to the
position.
Turn the programme selector to any
position.
Rotating bars ...... or  are
shown on the time display.
The water is pumped away and the door
lock is then released.
Selecting a new programme
Turn the programme selector to the
required programme.
Check that there is still detergent in
the detergent drawer. Add more de-
tergent if there is none left.
Touch theStart/Add laundry sensor
control.
Detergent
43
The correct detergent
All detergents produced for automatic
washing machines are suitable. Follow
the manufacturer's instructions and
dosage recommendations on the pack-
aging.
For users in Asia:
please use a low foaming detergent
suitable for use in front-loading ma-
chines
The right amount to dispense
will depend on the following:
- the soiling level of the load
- the quantity of the laundry
- the water hardness level.
Check with your local water supplier if
you do not know the hardness level in
your area.
Water softeners
A water softener can be used to cut
down on the use of detergents in areas
with water hardness levels II and III.
Dispense according to the amount spe-
cified on the packaging. First add deter-
gent and then the water softener.
You can then use the recommended
amount of detergent for water hardness
level I.
Water hardness levels
Hardness
scale
Hardness level
in mmol/l
German scale
°d
I (soft) 0 – 1.5 0 – 8.4
II (medium) 1.5 – 2.5 8.4 – 14
III (hard) above 2.5 above 14
Dispensing aids
Use dispensing aids, (e.g. balls) if these
are supplied with the detergent, particu-
larly when using liquid detergent.
Refill packs of detergent
When purchasing detergent buy refill
packs wherever possible. This helps re-
duce the amount of waste packaging.
Colour run and dye removers/
dyes
Damage due to colour run/dye
removers.
Colour run and dye removers can
cause corrosion in the washing ma-
chine.
Do not use colour run or dye re-
movers in this washing machine.
Dyes suitable for use in domestic wash-
ing machines can be used. However,
please note that the salt used in the
dyeing process can cause corrosion to
stainless steel components in the ma-
chine if you use dye frequently. Always
follow the dye manufacturer’s instruc-
tions carefully.
Fabric conditioner and liquid
starch
Fabric conditioner
makes garments soft to handle and
helps prevent static cling when tumble
drying.
Starch
stiffens and gives body to items of laun-
dry, e.g. shirts, tablecloths and bed
linen.
Detergent
44
Recommended Miele detergents
Miele detergents have been specially designed for day-to-day use in Miele washing
machines. See “Detergents and care products” for more information about these
detergents.
Miele
UltraPhase 1 and 2
Miele single-use capsules

ECO 40-60 –
Cottons –
Minimum iron –
Delicates –
Woollens –– –
Express 20 ––
Dark garments/Denim –
Shirts –
Recommendation Specialist detergents (e.g. WoolCare)
–No recommendation Fabric care (e.g. fabric conditioner)
Additive (e.g. booster)
Recommended detergents in accordance with Directive
(EU) Nr. 1015/2010
The recommendations apply to the temperature ranges given in the Programme
chart.
Universal Coloureds Delicates and
woollens
Specialist
detergent
ECO 40-60 – –
Cottons – –
Minimum iron –– –
Delicates – – –
Woollens – –
Express 20 –1– –
Dark garments/Denim –1–
Shirts – –
Recommendation 1Liquid detergent
–No recommenda-
tion
2Powder detergent
Replacing the TwinDos cartridge
45
1. The Twin Dos whitessensor control
will flash at the start of the pro-
gramme to indicate that the cartridge
for compartment1 is empty.
2. The TwinDos colourssensor control
will flash at the start of the pro-
gramme to indicate that the cartridge
for compartment2 is empty.
Preparing the cartridge
Remove the cover cap from the cart-
ridge.
or
Remove the film seal from the cart-
ridge completely.
Risk of damage from film seal
If the film seal is not removed com-
pletely, leaks can occur in the
TwinDos system.
Remove the film seal from the suc-
tion port on the cartridge completely
before inserting the new cartridge.
Replacing the cartridge
Switch on the washing machine.
To release the lock, press the yellow
button above the cartridge.
Pull out the cartridge.
Insert a new cartridge.
Touch the flashing sensor control.
The counter is set to 0.
Cleaning and care
46
Cleaning the external casing
and the control panel
Risk of electric shock!
Mains voltage is present when the
washing machine is switched off
Disconnect the machine from the
electricity supply before cleaning or
maintenance.
Risk of damage due to ingress of
water.
The pressure of a water jet can cause
water to get into the washing ma-
chine, resulting in damage to com-
ponents.
Do not spray the washing machine
with a water jet.
Clean the casing and control panel
with a mild cleaning agent or soap
and water and dry both with a soft
cloth.
The drum can be cleaned using a suit-
able stainless steel cleaning agent fol-
lowing the manufacturer's instruc-
tions on the packaging.
Damage caused by cleaning
agents.
Solvent based cleaning agents, ab-
rasive cleaners, glass cleaners or
multi-purpose cleaning agents can
cause damage to plastic surfaces and
other parts.
Do not use any of these cleaning
agents.
Cleaning the detergent dis-
penser drawer
Washing at low temperatures and the
use of liquid detergent can lead to a
build-up of mould and germs in the de-
tergent drawer.
Clean the entire detergent drawer at
regular intervals for hygiene reasons,
even if you are using the TwinDos sys-
tem exclusively.
Removing the dispenser drawer
Pull out the detergent dispenser
drawer until a resistance is felt. Press
down the release button and at the
same time pull the drawer right out of
the machine.
Clean the detergent drawer with
warm water.
Cleaning and care
47
Cleaning the siphon and the /
compartment channel
Liquid starch results in clogging. If
clogged, the siphon in the /
compartment will not work and the
compartment can overflow.
Clean the siphon particularly thor-
oughly after using liquid starch a few
times.
1. Remove the siphon from compart-
ment and clean under warm running
water. Clean the siphon tube in the
same way.
2. Replace the siphon.
Clean the fabric conditioner channel
using a brush and warm water.
Cleaning the detergent dispenser
drawer compartment
Use a bottle brush to remove deter-
gent residues and limescale from the
jets inside the detergent dispenser
drawer compartment.
Refit the detergent drawer.
Tip: To assist drying, leave the detergent
drawer slightly open.
Cleaning and care
48
Hygiene info
(Cleaning the drum)
Washing at low temperatures and/or us-
ing liquid detergent can cause bacteria
and unpleasant odours to build up in the
washing machine. Use the Cottons
90°C programme to clean the washing
machine. Clean the drum no later than
the point at which the indicator light
and light up on the time display.
Cleaning the water inlet filter
The washing machine has 2 filters to
protect the inlet valve. Check these fil-
ters every 6 months or so. Perform this
check more often if there are frequent
interruptions to the external water sup-
ply.
Cleaning the filter in the inlet hose
First turn off the stopcock.
Unscrew the inlet hose from the stop-
cock.
Remove the rubber seal 1 from the re-
cess.
Using pointed pliers, take hold of the
plastic filter slat 2 and remove the
plastic filter.
Clean the filter.
Reassemble in reverse order.
Cleaning the filter in the inlet valve
Using pliers, carefully loosen the
ribbed plastic nut on the inlet valve
and unscrew it.
Use pointed pliers to withdraw the
plastic filter by the slat.
Clean the filter.
Reassemble in reverse order.
The two filters must be put back in
place after cleaning.
Screw the screw connection securely
back onto the stopcock.
Open the stopcock.
Make sure there is no water leaking
from the threaded union.
Tighten the threaded union.
Cleaning and care
49
TwinDos maintenance
Damage resulting from dried
laundry detergent.
If the system has not been used for a
long time (more than two months),
detergent in the hoses can become
viscous or dry out. The hoses can be-
come blocked and would then need
to be cleaned by a service technician.
Clean the TwinDos system.
To clean the system, you need a
“TwinDosCare” cleaning cartridge,
which is available
from www.shop.miele.com.
The washing machine has a cleaning
programme for the TwinDos system.
Running the cleaning programme will
clean the hoses inside the washing ma-
chine.
Starting the maintenance programme
The maintenance programme can be
started for compartment and com-
partment using the  program-
mable function.
Accessing the programming level
Prerequisites:
- The washing machine is switched on
(the programme selector is pointing to
a wash programme).
- The washing machine door is open.
Touch the Start/Add laundry sensor
control and hold it down while carry-
ing out steps and .
Close the washing machine door.
Wait until the Start/Add laundry sensor
control lights up constantly...
...and then release the Start/Add
laundry sensor control.
After approximately 4seconds,  will
light up on the time display.
Touch the or sensor control un-
til  appears on the time display.
Confirm with the Start/Add laundry
sensor control.
will light up on the time display.
Touch the sensor control.
will light up on the time display.
Confirm with the Start/Add laundry
sensor control.
 will flash on the time display.
Push the cleaning cartridge into com-
partment.
Confirm with the Start/Add laundry
sensor control.
Compartment is cleaned.
Tip: To clean compartment , proceed
in the same way as with compartment
, but press the sensor control twice
in step . will light up on the time
display.
Cleaning the compartment
Detergent residue can cause clogging.
Use a damp cloth to clean the com-
partment interior when you change
the cartridges.
Problem solving guide
50
Many malfunctions and faults that can occur in daily operation can be easily
remedied. You can save time and money in many cases, as you do not need to call
the Miele Customer Service Department.
Information to help you rectify faults yourself can be found at www.miele.com/ser-
vice.
The following tables are designed to help you to find the cause of a malfunction or a
fault and to resolve it.
The programme does not start
Problem Cause and remedy
The control panel re-
mains dark.
There is no power to the machine.
Check whether the mains plug is plugged in and
switched on.
Check whether the fuse or circuit breaker has
tripped.
The washing machine has switched off automatically
to save energy.
Switch the washing machine on again by turning the
programme selector.
and  alternately ap-
pear in the time display.
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the programme again.
If the fault message appears again, contact the Ser-
vice Department.
After the appliance is
switched on,  appears
in the time display.
An update is available for the washing machine. See
“Programmable functions – RemoteUpdate” for
more information.
Problem solving guide
51
The programme is cancelled and a fault indicator light lights up in
the control panel
Problem Cause and remedy
The fault indicator light
lights up, and  ap-
pear alternately in the
time display and the
buzzer sounds.
The water outlet is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum delivery head is 1m.
The fault indicator light
lights up, and  ap-
pear alternately in the
time display and the
buzzer sounds.
The water inlet is blocked or restricted.
Check whether the stopcock is opened properly.
Check whether the inlet hose is kinked.
Check whether the water pressure is too low.
The filter in the water inlet is blocked.
Clean the filter.
The fault indicator light
lights up, and 
appear alternately in the
time display and the
buzzer sounds.
The water protection system has reacted.
Close the stopcock.
Call the Service Department.
and appear altern-
ately on the time display
and the buzzer sounds.
There is a fault.
Disconnect the washing machine from the electri-
city supply. Switch off at the wall and withdraw the
plug from the socket, or disconnect the fuse.
Wait at least 2minutes before reconnecting the
washing machine to the electricity supply.
Switch the washing machine on again.
Restart the programme.
If the fault message appears again, contact the
Miele Customer Service Department.
Problem solving guide
52
During the programme sequence, a symbol appears in the time
display
Message Cause and remedy
 lights up The programme selector was moved to a different po-
sition after the programme had started.
Turn the programme selector back to the original po-
sition.
 lights up briefly in
the time display when a
programme is selected.
The washing machine is indicating that it is net-
worked.
 lights up in the time
display when the Mo-
bileStart programme
is selected.
The remote control function is switched off.
Activate the remote control programmable func-
tion to operate the washing machine via the
app.
 lights up in the time
display when the Mo-
bileStart programme
is selected.
The washing machine is networked and can be oper-
ated via the app.
 lights up in the time
display when the Mo-
bileStart programme
is selected.
Miele@home is not set up.
Network the washing machine; see “Before using for
the first time – 2. Setting up Miele@home”.
 lights up in the
time display when
the washing ma-
chine is switched
on.
Miele@home is not available.
Switch off the washing machine.
Switch the washing machine on again.
If appears again, contact the Miele Customer
Service Department.
The washing machine can continue to be used.
Touch the illuminated sensor control.
Problem solving guide
53
At the end of the programme, an indicator light lights up in the
control panel
Problem Cause and remedy
The indicator light
lights up.
Excessive foam has built up during washing.
Use less detergent next time and follow the manu-
facturer’s instructions on dosage given on the pack-
aging.
The indicator light
lights up and appears
on the time display.
When washing, a wash programme using a temperat-
ure above 60°C has not been run for a long time.
Run the Cottons90°C programme using Miele ma-
chine cleaner or a multi-purpose powder detergent.
This will clean the washing machine and prevent a
build-up of bacteria and odours.
and appear altern-
ately on the time display.
The Pre-ironingextra which runs at the end of the pro-
gramme could not be carried out properly.
Check whether the washing machine is aligned cor-
rectly (see “Installation – Levelling the machine”).
Check whether the maximum drainage head height
of 1m has been exceeded.
If the fault message appears again, contact the Miele
Customer Service Department. The washing machine
can still be used, but without the Pre-ironing extra.
Messages or faults with the TwinDos system
Problem Cause and remedy
The Twin Dos
whitessensor control
flashes.
The UltraPhase1 cartridge is empty.
Replace the UltraPhase1 cartridge while the wash-
ing machine is switched on.
The TwinDos col-
ourssensor control
flashes.
The UltraPhase2 cartridge is empty.
Replace the UltraPhase2 cartridge while the wash-
ing machine is switched on.
The indicator light
lights up and appears
on the time display.
TwinDos has not been used for too long a time. It is
possible that detergent has dried inside the hoses.
Immediately carry out the TwinDos maintenance
programme as described in the “Cleaning and care”
chapter, “TwinDos maintenance” section.
Problem solving guide
54
Problem Cause and remedy
No detergent was dis-
pensed during washing.
TwinDos was not activated.
Touch the Twin Dos whites or TwinDos colours
sensor control before running the next programme.
TwinDos is activated.
The detergent was not dispensed even though the
Twin Dos whites or TwinDos colours sensor control
was activated.
Start another programme with TwinDos dispensing.
If detergent is still not dispensed, call the Miele
Customer Service Department.
A new detergent cart-
ridge has been inserted,
but the cartridge is iden-
tified as empty when the
machine is switched on.
The washing machine was switched off when the de-
tergent cartridge was replaced.
Switch on the washing machine.
Remove the detergent cartridge and then reinsert it
into the compartment.
The counter is set to 0.
General problems with the washing machine
Problem Cause and remedy
The washing machine
smells.
The indicator light lighting up and appearing on the
time display was ignored. When washing, a wash pro-
gramme using a temperature above 60°C has not
been run for a long time.
In order to prevent bacteria and unpleasant odours
building up in the washing machine, run the Cottons
90°C programme using Miele machine cleaner or a
multi-purpose powder detergent.
The door and the detergent drawer were closed after
washing.
Leave the door and the detergent drawer slightly
open to allow them to dry.
The machine shakes dur-
ing the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
is still wet.
The machine detected an imbalance during the final
spin cycle and reduced the spin speed automatically.
Include both large and small items in the load as this
will give better distribution during spinning.
Problem solving guide
55
Problem Cause and remedy
Strange pump noises
can be heard. This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
General problems with the washing machine
Problem Cause and remedy
Large amounts of deter-
gent residue remain in
the detergent dispensing
drawer.
The water pressure is too low.
Clean the water inlet filter.
Please note that the water pressure must be at least
100kPa (1bar).
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and, in the fu-
ture, add washing powder to the dispensing drawer
first, and then add the water softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in the compartment.
The siphon tube is not correctly positioned or is
clogged.
Clean the siphon, see “Cleaning and care - Cleaning
the detergent dispenser drawer”.
At the end of the pro-
gramme there is still li-
quid in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons a small amount of water will re-
main in the capsule.
There is water next to
the capsule in the fabric
conditioner compart-
ment
The sensor control was not activated.
Make sure that you remember to activate the
sensor control the next time you insert a cap-
sule.
An empty capsule was not removed at the end of the
last wash programme.
Remove and dispose of the empty capsule at the
end of each programme.
There is a blockage in the small pipe in the detergent
drawer onto which the capsule is placed.
Clean the small pipe.
Problem solving guide
56
An unsatisfactory wash result
Problem Cause and remedy
Liquid detergent does
not give the required
result.
Liquid detergents usually contain no bleaching agents.
They do not remove fruit, coffee and tea stains.
Use the Miele 2 Phase System. The targeted addi-
tion of UltraPhase 2 during the wash process re-
moves stains effectively.
Use a general purpose powder detergent containing
a bleaching agent.
Grey, greasy particles
cling to washed laundry.
Insufficient amounts of detergent were used to break
down the particles of grease in heavily soiled laundry.
Use more detergent.
Before washing the next load run a Cottons 60°C
programme with powder detergent but without a
load.
White residues which
look like powder deter-
gent are seen on dark
textiles after washing.
The detergent contained compounds (zeolites) to aid
water softening which are not soluble in water. These
have ended up on the laundry.
Try and brush off the residues with a soft brush once
the laundry is dry.
Wash dark textiles using a detergent which contains
no zeolites. Liquid detergents usually contain no
zeolites.
Use the Dark garments/Denim programme for dark
coloured laundry.
Problem solving guide
57
The door will not open
Problem Cause and remedy
The door cannot be
pulled open during a
programme.
The drum is locked during a programme.
Follow the description in “5. Starting a programme –
Adding or removing laundry”.
The door will not open
after the Freshen uppro-
gramme has finished.
The Freshen upprogramme has been started multiple
times in succession. Steam application has caused
the temperature inside the drum to rise above 55°C.
The door is locked to protect against scalding.
Wait a few minutes for the temperature inside the
drum to drop.
After the programme is
cancelled, flashing bars
......... appear
in the time display.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55°C.
Wait until the temperature in the drum has de-
creased and the bars have stopped flashing in the
display.
and  alternately ap-
pear in the time display.
The door lock has jammed.
Call the Service Department.
Problem solving guide
58
Opening the door in the event
of a blocked drain outlet and/or
power cut
Switch off the washing machine.
Open the access panel for the drain
pump.
Blocked drain outlet
If the drain outlet is blocked, there may
be a large quantity of water left behind
in the washing machine.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry
has been washed at high temperat-
ures!
Carefully allow all suds to drain off.
Draining the washing machine
Remove the drain filter, though not
completely.
Place a suitable container under the
access panel, e.g. a universal oven
tray.
Slowly unscrew the drain filter to let
the water out.
Tighten the drain filter back up again if
you need to interrupt the flow of wa-
ter.
Once the flow of water ceases:
Remove the drain filter completely.
Problem solving guide
59
Clean the drain filter thoroughly.
Remove any foreign objects (e.g., but-
tons, coins etc.) and clean the interior.
Turn the impellers by hand to check
that they rotate freely.
Replace the drain filter correctly and
tighten it securely.
Close the drain pump access panel.
Risk of water damage.
Make sure the drain filter is securely
tightened. Otherwise there is a risk of
water leakage during use.
Replace the drain filter correctly and
tighten it securely.
Open the door
Danger of injury due to rotating
drum!
Reaching into a moving drum is ex-
tremely dangerous.
Always make sure that the drum is
stationary before reaching in to re-
move laundry.
Use a screwdriver to unlock the door.
Pull open the door.
Service
60
Information to help you rectify faults
yourself and about Miele spare parts
can be found at www.miele.com/ser-
vice.
Contact in the event of a fault
In the event of any faults which you can-
not remedy yourself, please contact
your Miele dealer or the Miele Cus-
tomer Service Department.
You can book a Miele Customer Ser-
vice Department call-out online at
www.miele.com/service.
Contact information for the Miele Cus-
tomer Service Department can be
found at the end of this document.
Please quote the model identifier and
serial number of your appliance (Fabr./
SN/Nr.) when contacting the Miele
Customer Service Department. This in-
formation can be found on the data
plate.
Please note that telephone calls may be
monitored and recorded for training pur-
poses and that a call-out charge will be
applied to service visits where the prob-
lem could have been resolved as de-
scribed in this booklet.
The data plate is found above the
porthole glass when the door is opened.
Optional accessories
Optional spare parts and accessories for
this washing machine are available from
your Miele Dealer, the Miele Spare
Parts Department or via the internet at
www.miele.co.uk.
Please note that telephone calls may
be monitored and recorded for training
purposes.
EPREL database
From 1 March 2021, information on en-
ergy labelling and ecodesign require-
ments will be available in the European
Product Database (EPREL). You can find
the product database at the following
link https://eprel.ec.europa.eu/. You will
be asked to enter the model identifier.
The model identifier can be found on the
data plate.
Made in xxx
Mod.: XXXxxx
Miele Service
www.miele.com/service
M-Nr.: xxxxxxxx Type: XXxx-X
Nr.:/ xxxxxxxxx
Warranty
For information on the appliance war-
ranty specific to your country please
contact Miele. See back cover for ad-
dress.
In the UK, your appliance warranty is
valid for 2 years from the date of pur-
chase. However, you must activate your
cover by calling 0330 160 6640 or re-
gistering online at www.miele.co.uk.
Installation
*INSTALLATION*
61
Front view
aWater inlet hose (pressure tested to
7000kPa)
bMains connection cable
cFlexible drain hose (with detachable
swivel elbow)
dControl panel
eDetergent dispenser drawer
fDoor
gAccess to drain filters, drain pumps
and emergency release
hAccess panel for TwinDos cartridges
iFour height-adjustable feet
Installation
*INSTALLATION*
62
Rear view
aDrain hose
bTransport clips for inlet and drain
hoses and mains connection cable
cMains connection cable
dProtruding lid for holding when mov-
ing the machine
eWater inlet hose (pressure tested to
7000kPa)
fSafety caps for transit bars
gTransport clips for inlet and drain
hoses and for storing transit bars
when not in use
Installation
*INSTALLATION*
63
Installation surface
A concrete floor is the most suitable in-
stallation surface. It is far less prone to
vibration during the spin cycle than
wooden floorboards or a carpeted sur-
face.
Please note:
The machine must be level and se-
curely positioned.
To avoid vibrations during spinning,
the machine should not be installed
on soft floor coverings.
If installing on a wooden joist floor:
Install the machine on a plywood
base (at least 59x52x3cm). The
base should span several joists and
be bolted to the joists and not only to
the floorboards. Check for the pres-
ence of pipes and cables first.
Tip: If possible, install the machine in a
corner. This is usually the most stable
part of the floor.
Injury can occur if the washing
machine has not been adequately se-
cured.
During installation, the washing ma-
chine must be secured on a plinth to
be made available on site (concrete
or brick), in order to ensure it cannot
fall or slip.
Secure the washing machine using a
clamp/fastening bracket (MTS floor
mounting kit – available from your
Miele dealer or Miele spare parts de-
partment).
Transporting the washing ma-
chine to its installation site
Danger of injury due to unsecure
lid.
Make sure the fixings at the back of
the lid are secure. Otherwise there is
a danger of the lid being pulled off
when carrying the machine.
Before carrying the machine check
that the lid is secure where it pro-
trudes at the back of the machine.
Carry the washing machine by the
front feet and by the lid where it pro-
trudes at the back of the appliance.
Installation
*INSTALLATION*
64
Removing the transit bars
Removing the left-hand transit bar
Push the cover out and turn the left-
hand transit bar 90° using the span-
ner supplied.
Withdraw the transit bar.
Removing the right-hand transit bar
Push the cover out and turn the left-
hand transit bar 90° using the span-
ner supplied.
Withdraw the transit bar.
Installation
*INSTALLATION*
65
Covering holes
Risk of injury from sharp edges.
There is a risk of injury from reaching
into holes that are not covered.
Cover the holes for the transit bars
after they have been removed.
Push the covers in firmly until they
engage in position.
Securing the transit bars
Secure the transit bars to the back of
the washing machine. Make sure that
the top catch is located above the
holder.
Risk of damage from incorrect
transport.
The washing machine may become
damaged if moved without the transit
bars in place.
Keep the transit bars in a safe place.
Fit them again if the machine is to be
moved (e.g. when moving house).
Fitting the transit bars
Opening the covers
Press against the retainer with a
sharp object (a narrow screwdriver,
for example).
The cover opens.
Fitting the transit bars
To fit the bars, follow the instructions
for removing them in reverse order.
Tip: The bars will slide in more easily if
you lift the drum slightly.
Installation
*INSTALLATION*
66
Levelling the machine
The washing machine must stand per-
fectly level on all four feet to ensure safe
and proper operation.
Incorrect installation may increase elec-
tricity and water consumption and may
cause the machine to move about.
Screwing out and adjusting the feet
The four adjustable screw feet are used
for levelling the washing machine. The
machine is supplied with all four feet are
screwed in.
Using the spanner supplied, turn
counter nut 2 in a clockwise direction.
Then turn counter nut 2 together with
foot 1 to unscrew.
Use a level to check that the washing
machine is standing level.
Hold foot 1 securely with a pipe
wrench. Turn counter nut 2 again us-
ing the spanner supplied until it sits
firmly up against the housing.
Risk of damage due to incorrectly
aligned washing machine.
There is a danger of the washing ma-
chine moving about if the feet are not
secured.
Turn all four counter nuts for the feet
until they sit firmly up against the
housing. Please also check this for
the feet which did not need adjust-
ment.
Installation
*INSTALLATION*
67
Installing under a continuous worktop
Risk of electric shock due to ex-
posed cables
There is a risk of coming into contact
with live parts while the lid is re-
moved.
Building under kits* must only be in-
stalled/dismantled by a suitably qual-
ified fitter in accordance with the in-
structions supplied.
- A special building under kit* is re-
quired. The cover plate supplied with
the building under kit is used to re-
place the machine lid. It is necessary
to fit the coverplate for electrical
safety reasons.
- Connections for electricity, water and
drainage should be installed in such a
way that they remain accessible when
the machine is in its final position.
Fitting instructions are supplied with the
building-under kit.
Washer-dryer stack
The washing machine can be combined
with a Miele tumble dryer in a washer-
dryer stack. The appropriate “WTV”
stacking kit* to match your dryer is re-
quired.
All parts marked* are available from
your Dealer or Miele.
Please note:
a= at least 2cm
b= WTV without drawer: 172cm
WTV with drawer: 181cm
c= 64cm
Installation
*INSTALLATION*
68
The water protection system
The Miele water protection system pro-
tects all parts of the washing machine
from water damage.
The system consists of three main com-
ponents:
- the inlet hose
- the electronic unit and drainage and
overflow protection
- the drain hose
Inlet hose
- Protection against bursting
The inlet hose is tested to withstand
pressure of at least 7,000kPa.
Electronic module and housing
- Floor tray: any leaking water from the
washing machine is collected in the
floor tray. There is a float switch to
close the water intake valve. The wa-
ter inlet is shut off and any water in-
side the suds container is drained
away.
- Leak protection: any leaking water that
is not collected in the floor tray is de-
tected. The water inlet is shut off and
any water inside the suds container is
drained away.
- Overflow protection: this prevents the
washing machine from taking in too
much water and overflowing. If the
water level exceeds a certain level, the
drain pump switches on and pumps
the excess water away.
Drain hose
The drain hose is protected by a ventila-
tion system which prevents the washing
machine from being emptied com-
pletely.
Installation
*INSTALLATION*
69
Connection to the water supply
Health risk and risk of damage
due to contaminated incoming water.
The quality of the incoming water
must correspond to the drinking wa-
ter specification of the country in
which the washing machine is being
operated.
Always connect the washing machine
to the mains water supply.
The water connection pressure needs to
be between 100 and 1000kPa. If the
water connection pressure exceeds
1000kPa, a pressure reducing valve
must be installed.
A stopcock with a ¾inch threaded
union is required for the connection. If
this is not available, only a qualified in-
staller may connect the washing ma-
chine to the mains water supply.
The washing machine is not suitable
for connection to a hot water supply.
The washing machine must not be
connected to a hot water supply.
Connecting the water inlet hose
Screw the water inlet hose onto the
thread of the water inlet with the nut.
Slowly open the stopcock and check
the connection for leaks.
Correct the position of the seal and
screw thread if necessary.
Maintenance
Only use a genuine Miele hose that has
been pressure tested to withstand at
least 7,000kPa should you ever need a
replacement.
Damage caused by dirty water.
A filter is located in the open end of
the inlet hose and another in the in-
take point to protect the inlet valve in
the washing machine.
These filters must not be removed.
Hose extension
Longer hoses 2.5 or 4.0m in length are
available from your Miele Dealer or
Miele as optional extras.
Installation
*INSTALLATION*
70
Water drainage
The suds are drained through a drain
pump with a 1m high delivery head. For
the water to drain freely, the hose must
be free of kinks.
If required, the hose can be extended to
a length of up to 5m. Accessories are
available from your Miele dealer or from
the Miele Customer Service Depart-
ment.
For drain heights of more than 1m (up
to a maximum delivery head of 1.8m), a
replacement drain pump will need to be
fitted. Please contact Miele for advice.
For a drain height of 1.8m, the hose can
be extended to a length of up to 2.5m.
Accessories are available from your
Miele dealer or from the Miele Cus-
tomer Service Department.
Drainage options:
1. Directed into a sink or basin:
Please note:
– Hook the hose over the edge and
secure it.
– If the water is pumped into a
washbasin, make sure that it can
drain away freely. Otherwise there
is a risk of water overflowing or of
some of the drained water being
sucked back into the machine.
2. Connected securely to a plastic drain
pipe with a rubber nipple (there is no
need to use a siphon).
3. Connected securely to a floor drain
(gully).
4. Connected securely to a washbasin
with plastic nipple.
Fitting the elbow
Use the elbow supplied to stop the
drain hose from slipping.
Attach the elbow to the drain
hose.
Place the end of the drain hose in a
sink.
Use a strap and the eye to stop the
elbow from slipping.
Installation
*INSTALLATION*
71
Direct connection to a sink drain out-
let
aAdapter
bSpigot nut
cHose clip
dEnd of the hose
Fit adapter to the sink drain outlet
using nut .
Attach the end of hose to adapter
.
Use a screwdriver to tighten hose clip
up close to the nut.
Installation
*INSTALLATION*
72
Electrical connection
The washing machine is supplied with
an electrical connection cable with
moulded plug ready for connection to a
switched socket.
The socket must be easily accessible
after the washing machine has been in-
stalled. If that is not possible, ensure
that a suitable means of disconnection
is provided on the installation side for
each pole.
Risk of fire from overheating.
Connecting the washing machine to
a multi-socket plug adapter or to an
extension lead can overload the
cable.
Do not use an extension lead or
multi-socket plug adapter.
The electrical system must comply with
local and national safety regulations
(BS7671 in the UK). We recommend
the use of a suitable RCD .
If the connection cable is damaged, it
must only be replaced with a specific
connection cable of the same type
(available from the Miele Customer Ser-
vice Department). For safety reasons,
such replacement may only be carried
out by a qualified technician or the
Miele Customer Service Department.
The data plate indicates the nominal
power consumption and the appropriate
fuse rating. Compare the specifications
on the data plate with those of the elec-
tricity supply and make sure that they
match.
If in any doubt, consult a qualified elec-
trician.
Temporary or permanent operation on
an autonomous power supply system or
a power supply system that is not syn-
chronised with the mains power supply
(e.g. island networks, back-up systems)
is possible. A prerequisite for operation
is that the power supply system com-
plies with the specifications of
EN50160 or an equivalent standard.
The function and operation of the pro-
tective measures provided in the do-
mestic electrical installation and in this
Miele product must also be maintained
in isolated operation or in operation that
is not synchronised with the mains
power supply, or these measures must
be replaced by equivalent measures in
the installation. As described, for ex-
ample, in the current version of BS OH-
SAS 18001–2 ISO 45001.
Consumption data
73
Programme Load Energy Water
Running
time Temperature1Residual
moisture Speed
kg kWh Litres h:min °C % rpm
ECO 40-60* 8,0 0,664 62,3 3:39 35 52,5 1400
4,0 0,396 53,7 2:48 29 51,6 1400
2,0 0,190 28,2 2:29 25 57,3 1400
Cottons 60 8,0 1,350 57,0 2:29 54 53,0 1400
2038,0 0,400 72,0 2:39 20 53,0 1400
Minimum iron 30 4,0 0,470 57,0 1:59 30 30,0 1200
Express 20240 3,5 0,330 30,0 0:20 27 60,0 1200
Woollens 30 2,0 0,230 35,0 0:39 – – 1200
*Test programme for compliance with EU legislation regarding ecodesign 2019/2023 and energy labelling in accordance with Regulation
No. 2019/2014
1Maximum laundry temperature reached in main wash.
2Short extra option activated
320°C programme for lightly soiled cotton garments
TwinDos dispensing must be deactivated when carrying out comparison tests.
Information for customers
Consumption data can vary from the nominal values given depending on water pressure, water hardness, water inlet temperature, room tem-
perature, type and volume of load, fluctuations in the mains voltage and any extra options selected.
Technical data
74
Height 850mm
Width 596mm
Depth 636mm
Depth with door open 1054mm
Height for building under 820 (+8/-2)mm
Width for building under 600mm
Depth for building under 600mm
Weight Approx. 80kg
Capacity 8,0kg dry laundry
Supply voltage See data plate
Rated load See data plate
Fuse rating See data plate
Consumption data See “Consumption data”
Minimum water flow pressure 100kPa (1bar)
Maximum water flow pressure 1000kPa (10bar)
Water inlet hose length 1.60m
Drain hose length 1.50m
Length of mains connection cable 2.00m
Maximum delivery head 1.00m
Maximum drainage length 5.00m
LEDs Class1
Test certifications awarded See data plate
Power rating in off mode 0,40W
Networked standby 0,80W
Frequency range 2.4000–2.4835GHz
Maximum transmission power < 100mW
Technical data
75
EU Conformity declaration
Miele hereby declares that this washing machine complies with Directive 2014/53/
EU.
The complete text of the EU declaration of conformity is available from one of the
following internet addresses:
- Products, Download from www.miele.ie
- For service, information, operating instructions etc: go to https://miele.co.uk/
manuals and enter the name of the product or the serial number
UK Conformity declaration
Miele hereby declares that this washing machine complies with UK Radio Equip-
ment Regulations 2017, as amended.
The complete text of the UK declaration of conformity is available from one of the
following internet addresses:
- Products, Download from www.miele.co.uk
- For service, information, operating instructions etc: go to https://miele.co.uk/
manuals and enter the name of the product or the serial number
ThisStatement of Compliance confirms this Miele product fully complies with the
Product Security and Telecommunications Infrastructure (Security Requirements
for Relevant Connectable Products) Regulations 2023.
1) Household Appliance –
2) Manufactured by: Miele & Cie KG,
Carl Miele Street 29, 33332 Gutersloh Germany
Imported by and contact point: Miele Company Ltd, Fairacres, Marcham Road,
Abingdon, Oxon, OX14 ITW Great Britain
The defined support period at the time of first supply is 10 years
3)
To report vulnerabilities and cybersecurity issues please contact: psirt@miele.com4)
5) Signature
Name: Paul Wright
Company Position: Head of Technical Management
Date of signature: 19th March 2024
Place of signature: Abingdon, Oxfordshire
Washing Machine HW20-W
Programmable functions
76
The programmable functions are used
to alter the washing machine’s elec-
tronics to suit changing requirements.
Programmable functions can be
altered at any time.
Opening the programming level
Programming is carried out in 8steps
(, , ...) using the sensor con-
trols.
Prerequisites:
- The washing machine is switched on
(the programme selector is pointing to
a wash programme).
- The washing machine door is open.
Touch the Start/Add laundrysensor
control and hold it down while carry-
ing out steps –.
Close the washing machine door.
Wait until the Start/Add laundry sensor
control lights up constantly...
...and then release the Start/Add
laundry sensor control.
After approximately 4seconds,  will
light up on the time display.
Choosing and selecting a pro-
grammable function
The number of the programmable
function will appear in the time display
as and a number: e.g..
Touch the or sensor control to
scroll to the next or previous pro-
grammable function:
Programmable functions
 Buzzer duration
 Buzzer
 Keypad tone
 PIN code
 Control field switch-off behaviour
 Memory
 Additional long pre-wash – Cottons
 Gentle action
 Reduced temperature
 Maximum rinse level
 Suds cooling
 Anti-crease
 Low water pressure
 Display brightness dimmed
 TwinDos
 Dosage quantity UltraPhase 1
 Dosage quantity UltraPhase 2
 TwinDos maintenance
 Degree of soiling
 Operating hours
 Factory default
 Remote control
 SmartGrid
 RemoteUpdate
Confirm the selected programmable
function by touching theStart/Add
laundry sensor control.
Programmable functions
77
Editing and saving a program-
mable function
You can either switch a programmable
function on/off or select different op-
tions.
Touch the or sensor control to
switch the programmable function
on/off or to select an option:
Programmable function
Available options
     –
 













 
 

 



Confirm the chosen selection with
the Start/Add laundrysensor control.
The number of the programmable func-
tion, e.g., will then light up again.
Exit programming level
Turn the programme selector to .
The option you have selected is now
stored in memory. You can change it
again at any time.
Buzzer duration
The buzzer sounds to let you that it is
the end of the programme. You can de-
cide how long the buzzer should sound
for.
Options
= The buzzer sounds 3times at
the end of the programme.
= The buzzer sounds until the
washing machine switches off
automatically (max. 1hour).
 Buzzer
The buzzer sounds to let you know the
programme has finished.
Selection
= Buzzer is switched off
= Buzzer is set to normal volume
= Buzzer is set to loud volume
Programmable functions
78
 Sensor tone
Each touch of a sensor control is con-
firmed with an audible tone.
Selection
= Sensor tone is switched off
= Sensor tone is set to normal
volume
= Sensor tone is set to loud
volume
 Lock code
The lock code prevents the washing
machine being used without your
knowledge.
When the code has been activated, you
have to enter a code after switching the
washing machine on. Otherwise the
washing machine cannot be operated.
Options
= Lock code switched off
= Lock code is switched on
Using the washing machine with a
lock code
The code is 125 and cannot be altered.
Switch on the washing machine.
   appears in the time display and
the and sensors light up.
Touch the sensor.
  appears in the time display.
Confirm the number with the Start/
Add laundry sensor.
The first number was saved and you can
now enter the second number using the
and sensors.
Also enter the second and third num-
bers and confirm the numbers with
the Start/Add laundry sensor.
The lock is released and a wash pro-
gramme can now be selected and star-
ted.
 Control panel switch-off
status
To save energy the time display and
sensors will go out after 10minutes,
and only the Start/Add laundry sensor
will flash slowly.
Options
= Off
The time display and sensors
will remain lit up while the
washing machine is switched
on
= On
The time display and sensors
will switch off after 10minutes
if the programme is started.
However; the time display and
sensors will remain lit up for
10minutes after a delay start
time has elapsed, after the end
of the programme or at the end
of the anti-crease phase.
Programmable functions
79
 Memory
The washing machine will save the last
settings (temperature, spin speed and
some of the extras) selected for a pro-
gramme after the programme has star-
ted.
When this programme is chosen again,
these saved settings will appear in the
display.
Options
= Memory is switched off
= Memory is switched on
 Longer pre-wash Cottons
If you require a longer pre-wash you
can extend the pre-wash time.
Options
= No increase in the pre-wash
time
= + 6minutes increase in the
pre-wash time
= + 9minutes increase in the
pre-wash time
= + 12minutes increase in the
pre-wash time
 Gentle action
Activating gentle action reduces the
drum action and is suitable for wash-
ing lightly soiled items more gently.
Gentle action can be activated for the
Cottons and Minimum iron pro-
grammes.
Options
= Gentle action is switched off
= Gentle action rhythm is
switched on
 Reduce temperature
The boiling point for water is lower at
high altitudes. In order to avoid water
boiling, Miele recommend activating
the reduce temperature setting at alti-
tudes of more than 2000m above sea
level. The maximum temperature is re-
duced to 80°C even when a higher
temperature is selected.
Options
= The reduce temperature setting
is switched off
= The reduce temperature setting
is turned on
Programmable functions
80
 Maximum rinse level
The water level in the rinse cycle can
be permanently set to the highest
value.
This function is useful for allergy suffer-
ers as it achieves an excellent rinse res-
ult. Water consumption will increase.
Options
= Maximum rinse level is
switched off
= Maximum rinse level is
switched on
 Suds cooling
When this is activated, additional wa-
ter flows into the drum at the end of
the main wash to cool the suds down.
Hot suds can damage plastic drainage
pipes.
Suds cooling takes place when a tem-
perature of 70°C or higher is selected
for the Cottons programme.
Suds cooling should be activated:
- to prevent the danger of scalding if the
drain hose is hooked over the edge of
a sink or basin.
- where drainage pipes do not comply
with DIN 1986.
Options
= Suds cooling is switched off
= Suds cooling is switched on
 Low water pressure
If the water pressure is below 100kPa
(1bar), the washing machine cancels
the programme and the fault mes-
sage appears.
If the water pressure cannot be in-
creased, activating this function will pre-
vent the programme from being can-
celled.
Options
= Low water pressure is switched
off
= Low water pressure is switched
on
 Anti-crease
The anti-crease function helps prevent
creasing if laundry is not going to be
removed immediately after the end of
the programme.
The drum continues to turn at intervals
for up to 30minutes at the end of the
programme. The door can be opened at
any time.
Options
= The anti-crease function is
switched off
= The anti-crease function is
switched on
Programmable functions
81
 Backlight brightness
dimmed
The brightness of the dimmed sensors
in the control panel can be set to one
of seven different levels.
The brightness changes as soon as you
select a different setting.
Options
= Darkest level
= Lightest level
 TwinDos
You can switch TwinDos on or off. The
Twin Dos whites or TwinDos colours
sensor controls light up dimly when a
wash programme is selected or the
sensor controls are switched off.
Options
= TwinDos is switched off
= TwinDos is switched on
 UltraPhase1 dispensing
quantity
The dispensing quantity is preset to
58ml at the factory (water hardness
level II).
You can adjust the dispensing quantity
using this programmable function.
The set millilitres appear on the time
display. You can use the sensor con-
trol to increase the dispensing quantity
and the sensor control to reduce it.
 UltraPhase2 dispensing
quantity
The dispensing quantity is preset to
45ml at the factory (water hardness
level II).
You can adjust the dispensing quantity
using this programmable function.
The set millilitres appear on the time
display. You can use the sensor con-
trol to increase the dispensing quantity
and the sensor control to reduce it.
 TwinDos maintenance
The washing machine has a cleaning
programme for the TwinDos system.
Running the cleaning programme will
clean the hoses inside the washing
machine. When the indicator light
lights up and appears on the time
display, the washing machine must be
cleaned.
Refer to the “Cleaning and care”
chapter, “TwinDos maintenance” sec-
tion for information on how to perform
cleaning.
Options
= no cleaning
= compartment cleaning
= compartment cleaning
Programmable functions
82
 Degree of soiling
The quantity of detergent dispensed
via TwinDos and the quantity of water
required for rinsing depend on factors
including the degree of soiling.
Options
= light
= normal
= heavy
Operating hours
You can read off how many hours the
washing machine has been in opera-
tion for.
The total washing time is shown on the
time display in single digits. The wash-
ing machine has been in operation for
1234hours, for example. The figure
show on the time display will start with
an followed by a, then a and after
this a and a. The letter is displayed
again after this.
Factory default
All programmable functions except
operating hours are reset to the
factory default settings.
Options
= Go back (without reset to fact-
ory default settings)
= Reset programmable functions
to the factory default settings
Programmable functions
83
Networking
The ,  and  programmable
functions are only displayed if the re-
quirements for using Miele@home
have been met (see the “Before using
for the first time” chapter,
“Miele@home” section).
 Remote control
You can use the Miele app to check
the status of your washing machine
from anywhere and start it remotely.
You can also control it remotely via the
MobileStart programme.
You can switch off the  program-
mable function if you do not want to op-
erate the washing machine with your
mobile device.
If the  programmable function is not
switched on, the app can still be used to
cancel a programme.
Use the sensor control to set a time
period within which you want to start
the washing machine and start the
delay start function (see the “Delay
start/SmartStart” chapter). The wash-
ing machine will then start within the
time period specified when it receives
your signal. If it has not received a start
signal by the latest start time set, the
washing machine will start automatic-
ally.
Options
= remote control function is
switched off
= remote control function is
switched on
 SmartGrid
You can set your washing machine to
start automatically based on an ex-
ternal signal within a certain time
period.
If you have activated SmartGrid, the
sensor control will have the new
“SmartStart” function rather than the
“Delay start” function.
Use the sensor control to set a
SmartStart time period. The washing
machine will then start within the time
period specified by you when it receives
an external signal. If an external signal
has not been received by the latest start
time set, the washing machine will start
automatically (see the “Delay start”
chapter).
Options
= SmartGrid is switched off
= SmartGrid is switched on
Programmable functions
84
 RemoteUpdate
The RemoteUpdate function is used to
update the software in your washing
machine. If an update is available for
your washing machine, it will automatic-
ally download it. Updates will not be in-
stalled automatically. They must be initi-
ated manually.
If you do not install an update, you can
continue to use your washing machine
in the usual way. However, Miele re-
commends installing updates.
Activating/Deactivating
The RemoteUpdate function is activated
as standard. Available updates will be
downloaded automatically but will only
be installed if you initiate installation
manually. Deactivate RemoteUpdate if
you do not want any updates to be
downloaded automatically.
Options
= RemoteUpdate is deactivated
= RemoteUpdate is activated
Running a RemoteUpdate
Information about the content and
scope of an update will be provided in
the Miele app.
A  message will appear on the time
display if an update is available.
You can install the update immediately
or postpone it until later. When the
washing machine is switched on again,
you will be reminded about the update.
Deactivate RemoteUpdate if you do not
want to install any updates.
The update may take several minutes.
Please note the following information
about the RemoteUpdate function:
- You will only receive a message when
an update is available.
- Once an update has been installed, it
cannot be undone.
- Do not switch off the washing ma-
chine during an update. Otherwise,
the update will be aborted and will not
be installed.
- Some software updates can only be
carried out by the Miele Customer
Service Department.
Starting the update
After the washing machine is switched
on,  appears on the time display.
Touch theStart/Add laundry sensor
control.
 starts to flash on the time display.
The update starts.
Bars on the time display show the pro-
gress of the update:
= 0%
 = 100%
Postponing the update
After the washing machine is switched
on,  appears on the time display.
Touch the sensor control.
The running time of the selected pro-
gramme appears on the time display.
The next time you switch on the wash-
ing machine, you will be prompted to
start the update again.
Programmable functions
85
Switching off WiFi
Turn the programme selector to the
MobileStart programme.
 appears on the time display.
Press and hold sensor control
until the countdown on the time dis-
play has finished.
 appears on the time display.
- The WiFi is switched off.
- The WiFi connection will be reset to
the factory default setting.
The network configuration should be
reset whenever a washing machine is
being disposed of or sold, or if a used
washing machine is being put into
operation. This is the only way to en-
sure that all personal data has been
removed and the previous owner will
no longer be able to access the wash-
ing machine.
A new connection has to be set up in
order to use the Miele@home setting
again.
Copyrights and licences for the
communication module
For the purpose of operating and con-
trolling the communication module,
Miele uses proprietary or third-party
software that is not covered by open
source licensing terms. These items of
software/software components are pro-
tected by copyright. The copyrights held
by Miele and third parties must be re-
spected.
Furthermore, this communication mod-
ule contains software components
which are distributed under open source
licence conditions. The open source
components contained in the appliance
along with the corresponding copyright
notices, copies of the licensing terms
valid at the time, and any further inform-
ation can be accessed locally via IP us-
ing a web browser (http://<IP address>/
Licenses). The liability and warranty ar-
rangements for the open source li-
cences displayed in this location only
apply in relation to the respective rights
holders.
Detergents and care products
86
Detergent, fabric care products, addit-
ives and machine care products are
available for this washing machine. All
products have been designed for Miele
washing machines.
These and many other products can be
ordered from www.shop.miele.com, the
Miele Customer Service Department or
your Miele dealer.
Detergent
Miele UltraPhase1 and 2
- 2-component detergent for whites
and colours
- For brilliant colours and spotlessly
white laundry
- Excellent stain removal even at low
temperatures
UltraWhite (powder detergent)
- Best results at 20/30/40/60/95°C
- Radiant white laundry thanks to
powerful formula with active oxygen
- Excellent stain removal even at low
temperatures
UltraColor (liquid detergent)
- Best wash results at 20/30/40/60°C
- With colour-protection formula for
brilliant colours
- Excellent stain removal even at low
temperatures
Machine care
TwinDosCare
- Cleaning agent for the TwinDos dis-
pensing system
- Use before a prolonged downtime (at
least 2months)
- Use before changing to a different
product
Descaling agent
- Removes heavy limescale deposits
- Mild and gentle with natural citric acid
- Gentle on heater elements, drum and
other components
IntenseClean
- For hygienic cleanliness in washing
machines
- Removes grease, bacteria and associ-
ated unpleasant odours
- Effective thorough cleaning
Water softener tablets
- Reduces the amount of detergent
needed for hard water
- Less detergent residue in fabrics
- Less chemicals in waste water due to
reduced amount of detergent
United Kingdom
Miele Co. Ltd., Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW
Tel: 0330 160 6600, Internet: www.miele.co.uk, E-mail: info@miele.co.uk
Australia
Miele Australia Pty. Ltd.
ACN 005 635 398
ABN 96 005 635 398
Level 4, 141 Camberwell Road
Hawthorn East, VIC 3123
Tel: 1300 464 353
E-mail: info@miele.com.au
Internet: www.miele.com.au
Miele Electrical Appliances Co., Ltd.
1-3 Floor, No. 82 Shi Men Yi Road
Jing' an District
200040 Shanghai, PRC
Tel: +86 21 6157 3500
Fax: +86 21 6157 3511
E-mail: info@miele.cn
Internet: www.miele.cn
China Mainland
Miele (Hong Kong) Ltd.
41/F - 4101, Manhattan Place
23 Wang Tai Road
Kowloon Bay, Hong Kong
Tel: (852) 2610 1025
Fax: (852) 3579 1404
E-mail:
customerservices@miele.com.hk
Website: www.miele.hk
Hong Kong, China
Miele India Pvt. Ltd.
1st Floor, Copia Corporate Suites,
Commercial Plot 9, Mathura Road,
Jasola, New Delhi - 110025
E-mail: customercare@miele.in
Website: www.miele.in
India
Miele Ireland Ltd.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24
Tel: (01) 461 07 10
Fax: (01) 461 07 97
E-mail: info@miele.ie
Internet: www.miele.ie
Ireland
Malaysia
Miele Sdn Bhd
Suite 12-2, Level 12
Menara Sapura Kencana
Petroleum
Solaris Dutamas No. 1
Jalan Dutamas 1
50480 Kuala Lumpur, Malaysia
Phone: +603-6209-0288
Fax: +603-6205-3768
Miele New Zealand Limited
IRD 98 463 631
8 College Hill
Freemans Bay, Auckland 1011
Tel: 0800 464 353
Internet: www.miele.co.nz
New Zealand
Miele Pte. Ltd.
29 Media Circle
#11-04 ALICE@Mediapolis
Singapore 138565
Tel: +65 6735 1191
Fax: +65 6735 1161
E-mail: info@miele.com.sg
Internet: www.miele.sg
Singapore
Miele (Pty) Ltd.
63 Peter Place, Bryanston 2194
Tel: (011) 875 9000
Fax: (011) 875 9035
E-mail: info@miele.co.za
Internet: www.miele.co.za
South Africa
Miele Appliances Ltd.
Showroom 1, Eiffel 1 Building
P.O. Box 114782 - Dubai
Tel. +971 4 3044 999
Fax. +971 4 3418 852
800-MIELE (64353)
E-mail: info@miele.ae
Website: www.miele.ae
United Arab Emirates
Manufacturer: Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Germany
Thailand
Miele Appliances Ltd.
BHIRAJ TOWER at EmQuartier
43rd Floor Unit 4301-4303
689 Sukhumvit Road
North Klongton Sub-District
Vadhana District
Bangkok 10110, Thailand
Sheikh Zayed Road, Umm Al Sheif
E-mail: customercare@miele.co.nz
P.O. Box 69434, Bryanston 2021
M.-Nr. 12 635 420 / 01en-GB
WEB 685
… 87


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