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General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The machine feet are
not level.
Level the machine (see
"Installation").
The pump makes
strange noises.
This is not a fault! These noises occur at the end of
a pump sequence as a normal part of the operation.
Large amounts of
detergent residue remain
in the detergent
dispenser drawer.
The water pressure is
too low.
Clean the filter in the
water inlet.
It may be useful to select
the
Water plus
option.
Powder detergent
used in conjunction
with water softeners
tends to become
sticky.
In future, add washing
powder into the dispenser
drawer first, and then add
the water softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in the § compartment.
The siphon tube is not
correctly positioned or
is clogged up.
Clean the siphon, (see
"Cleaning and care -
Cleaning the detergent
dispenser drawer").
The laundry has not
been spun satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed
next time.
When laundry is dry it
feels hard to the touch.
Too vigorous wash
action.
Programme in gentle action
and more water.
Not enough detergent
used.
Increase detergent dose to
prevent limescale build up
in laundry.
No fabric conditioner
used.
Use fabric conditioner in
last rinse.
Problem solving guide
36
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  • Washing machine W.3240 - Having unscrewed drain plug I am unable to withdraw the filter. There is hardly any horizontal movement. Red warning light shows a drain/filter fault but I am unable to access filter. Help please ! Submitted on 30-10-2021 at 16:10

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