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Problem Possible cause Remedy
The dishes are not clean
The filter combination in
the base of the wash
cabinet is not clean or is
not correctly fitted.
Clean and/or replace the
filter combination
correctly, see “Cleaning
and care”.
The drain pump or non-
return valve may be
blocked.
Clean the drain pump
and the non-return valve,
see section on this.
Tea or lipstick stains
have not been com-
pletely removed
The wash temperature of
the selected programme
was too low.
Select a programme with a
higher wash temperature.
The bleaching effect of
the detergent used is too
low.
Use detergent containing
chlorine.
White residue is visible
on cutlery and crockery,
clouding occurs on
glassware; film can be
wiped off
Not enough rinse aid was
used.
Increase the dosage,
see “Before using for the
first time”.
There is no salt in the salt
reservoir.
Add reactivation salt,
see “Before using for the
first time”.
The salt reservoir cap
was not correctly
screwed on.
Replace it making sure it
screws back on correctly.
The water softener is
programmed to a setting
which is too low.
Programme a higher
setting, see “Before using
for the first time”.
Phosphate-free detergent
was used.
Try detergent containing
phosphate.
Smearing appears on
glassware and cutlery,
there is a bluish sheen
on the surface of glass-
ware; film can be wiped
off
The rinse aid dosage is
set too high.
Reduce the dosage, see
“Before using for the first
time”.
Problem solving guide
51
51


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