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Problem solving guide
81
Problem Cause and remedy
Drink preparation has
been cancelled.
There is a problem with the mains water inlet.
Check whether the in
let hose is kinked or the
stopcock is not turned on completely.
The water container became empty while a drink was
being made, however
, Mains water - On is selected
and the coffee machine has not been plumbed into
the mains water supply.
Check the mai
ns water connection settings (see
"Settings - Mains water").
If the water container or the milk flask becomes
empty
while a drink is being made, after the water
container or the milk flask is filled and replaced the
message Continue? will appear in the display. If you
do not confirm with Yes within 5 minutes, the drink
will be cancelled.
The descaling process
was sta
rted by mistake.
The descaling process cannot be stopped once the
"OK"
sensor has been touched.
Descaling must be continued through to completion.
Thi
s is a safety precaution to make sure the machine
is descaled correctly. This is important for the
longevity and functional efficiency of your coffee
machine.
Descale the coffee machine (see "Descaling").
Loud noises are heard
during the descaling
pr
ogramme.
This is not a fault.
These no
ises occur when water is flushed through
the machine at a high pressure.
Please wait... or Heating
phase shows in the
display all the time.
Drinks cannot be made.
Mains water: On is pr
obably selected and the coffee
machine has not been plumbed into the mains water
supply.
Fill
the water container.
Then
check the mains water setting (see "Settings
- Mains water").
The display lights up
but the coffee machine
does not heat up and
no
drinks are made.
The Demo mode for demonstrating the coffee
machi
ne in the showroom has been activated.
De
activate the demo mode (see "Settings – Demo
mode")
81


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