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9. Problem solving
If the device malfunctions, please check first if you can eliminate the error yourself
with the help of the following overview.
Never try to repair the devices yourself. Contact our Service Centre or other quali-
fied personnel if a repair is necessary.
Problem Possible cause Solution
The device cannot be
switched on.
The battery block is flat.
Recharge the battery
block fully for approx.
4 hours.
The LED ring flashes
red when the device is
switched on.
The battery block is flat.
Recharge the battery
block fully for approx.
4 hours.
Remove all blockages.
The device does not func-
tion after being switched
on.
The dust container is not
inserted correctly.
One or both of the wheels
have lost contact with the
floor.
The device is on a step.
Insert the dust con-
tainer correctly.
Remedy the problems
and then restart the
device.
Place the device on
the floor some dis-
tance from the step.
The device turns on its
side.
One or both wheels are
blocked or loose.
Remedy the problem
with the wheels.
The vacuum cleaner
moves backwards.
The vacuum cleaner is lo-
cated on a dark floor.
The sensor is covered.
Place the vacuum
cleaner on a light
coloured floor.
Clean the sensor.
The side brushes do not
move.
Blocked by dirt.
Remove the brushes,
clean them thoroughly
and replace them.
15328 eCommerce Content RC1.indb 6215328 eCommerce Content RC1.indb 62 27.05.2014 09:58:5427.05.2014 09:58:54
61


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