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have directly notified Mercedes-BenzUSA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of aless serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benzinwriting of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for acumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-BenzUSA, LLC
Customer AssistanceCenter
3Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenancework which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-BenzCenter. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance
The Mercedes-BenzRoadside AssistancePro-
gram offers technical help in the event of a
breakdown. Callstothe toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours aday, 365 days ayear.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-BenzRoadside AssistanceProgram
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of achange of address, please send
us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-BenzCustomer AssistanceCenter
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada)at
1-800-387-0100.This will assist us in contact-
ing you in atimely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased aused car, please send us
the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-BenzCustomer AssistanceCenter
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada)at1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R
service facilities or replacement parts may
not be readily available.
R
unleaded fuel for vehicles with acatalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
R
the fuel may have aconsiderably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benzmodels are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-BenzCenter or write to one of the
following addresses.
In the USA
Mercedes-BenzUSA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-BenzCanada,Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Service and vehicleoperation
25
Introduction
Z
27


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